i ordered this Benson & Hedges Superkings Green 20 Cigarettes and i got x2 extra chewing gums.

i order twice a day with them for last 2 years.

once a week they mess up, wrong items, wrong substitutions and i take photos as they request and then they give me vouchers.

sometimes alot of the staff reps what they do is look into the history and say they cant issue compensations due to previous claims.

most of all there conversations are automated. infact every response you receive has an element of automation.

when they are busy or in a bad mood they go into the history.

now what has happed previously via evidense of a photo can not be held againist me as i do not issue the refunds or compensations. 

so my quesiton is why is it 90% of the them they see the evidense and try to correct it and compoensate and rest of the time they dont.

however this time i am really angry as Benson & Hedges Superkings Green 20 Cigarettes V sending me chewing gums is an issue. i used to get my items from sainsburys however they messed up my orders and move to morrisons. now they are playing the same game.

i tried speaking to two reps. both ended the chat by saying according to there polcies they can issue a compensation.

i said not compensation refund or a voucher. they dont seem to care or understand.

i dont want chewing gums, just waht i ordered.

please kindly tell me what i can do?

also if needed what kind of solictor do i need?

in this economical sitution and with this huge mistake they cant not be allowed to play with peoples money this way. i spend over £1000 a month with deliveroo and they dont care. well i dont either so i want to get compensated.

please help asap.

Ali

I hope this is the correct sub forum to receive the right support in order to get

my first instalment back of £500 (of an altogether £2000 joining fee)

 from a company called “flip remotely mastery” founded by Tom wade, 

Which I found through one of their many YouTube Ads

I have cancelled my initial association with them within the 2 months cancellation period

which he ensured on the day of my joining during a live webinar ….at the end of June

They have since then stopped taking any more instalments, 

However it has been impossible to get through to any of the 2 founders/ people in charge (who  have disabled any form of direct messaging right from the get go and even before I officiated the cancellation) To be able to reach them directly within their SKOOL online mentoring community

I have sent a number of letters to one of their right hand people, and keep getting ghosted

I have (until now) refrained from posting on their public SKOOL forum, to which I still have access, as I feel I would need to back any kind of legal action with them with something that is more substantiated than “just feeling mislead, deceived and subjected to their dodgy dealings”

Could you please advise me on an effective line of legal action?

not just to post a public notification on their communal SKOOL forum

But also to direct this notification via recorded delivery to their office in Suffolk

Thanks you so much for your assistance

This is much appreciated

Here are the 2 public websites I found

https://www.properfreedom.co.uk/?utm_medium=company_profile&utm_source=trustpilot&utm_campaign=domain_click

Their trust pilot reviews

https://uk.trustpilot.com/review/www.properfreedom.co.uk

Hello, not sure I have listed this in correct forum .... please feel free to list elsewhere.

Play Ojo casino is operated by Skill on Net, a company registered in Malta but licensed by the UK Gambling Commission.

As a pensioner I often enjoy a very modest ‘flutter’ from time to time on a couple of on line casinos.

I only play infrequently and in the evenings, and on 15 September I was playing on Play Ojo (same as appears on late night TV). 

I was playing late that evening but my session was terminated by them, no warning, no prior message.  I then received a message saying I have been playing for too long ... with odd messages popping up saying, ‘do I need to take time out?’

I assume this is all part of their need to be seen to be ‘looking after’ their customers.

I would stress I am talking about risking a few £’s here ... not £’thousands!

They didn’t terminate my membership but looks like it was an ‘enforced time out’, as a separate message followed saying, I will be allowed to play as normal in 48 hrs.

At the time they terminated my session I had £120 in my ‘winnings’ account.

Play Ojo sent me an email the following day saying they had refunded my £120.

I waited a few days ... no refund received!

I contacted their customer service to notify them that I had not received my £120.

After pestering them for a few days, they finally emailed me, confirming the account they had used to ‘successfully!?’ refund my £120.  They provided a code & account number I had never heard of and informed me this was my Revolut account.

I do not have, nor have I ever had a Revolut account.

They have obviously cocked up and are now ignoring my numerous emails, requesting the return of my £120.

I had made some small deposits that evening from ‘my’ bank account, so I don’t understand why they didn’t use this same account to refund me.

Also, how can I prove a negative ... i.e. this Revolut account is not mine ... or even better, I do not possess a Revolut account and never have!

Do I have any chance of getting my money back as it’s not a UK business?

Skill on Net is registered in Malta .... so I assume options like ‘Small Claims Court’ are not available.

I doubt the UK Gambling Commission get involved in individual disputes but I may just contact them to see if they can assist.

Any suggestions as to how I can get these robbers to pay up would be greatly appreciated.

We won a property in a traditional auction, buying in our personal names. It was put up originally with a sitting tenant but changed to vacant possession in the run up to the auction.

We paid 10% of purchase price as a deposit and auctioneers sale fee of £2K same day to auction house. The Memorandum of Sale and legal pack was sent to our solicitor the next day.

A few days later our solicitor received an email from the vendors solicitors late in the evening to the effect of due to unforeseen circumstances the vendor was having to withdraw from the sale and would return our deposit.

We have called the auction house who know nothing about the situation and are waiting for them to get back to us. We were under the impression once the auctioneers gavel falls exchange has happened and both sides are legally obligated to 'do the deal'. The vendor deals in property, buying and asset stripping portfolios and we believe they have circa 100 properties.

We think the auction house T&C suggests they can keep the £2K.

We have paid to insure the property (potentially can cancel as in cooling off).

Funds have been taken out of savings - so loss of interest.

Legal fees are currently nil.

If we were to of reneged we would almost certainly have lost both the 10% deposit to the vendor and £2K and left ourselves open to legal action.

Just wondering what would be best here, if offered a full refund of everything paid just take it? The property is potentially worth 25% more than we won it for but we've only seen it virtually.

Many thanks..!

I m writting from my partner account .  I m not sure If I you helping with that matter.

3 months ago I went to beauty salon for eyebrow lamination in which I  end up loosing lots of  hair . My eyebrows still not recovered fully , I have patches and gaps with no hair .The owner only offered me refund of the procedure which is 15 pounds.

I believe and what I read my eyebrows were overprocessed thats way they started falling out after lamination. 

That procedure caused distress upset and worry. 

I m goung to have to do  pernament make up to cover the patches which is about 250 pounds .

The girl who did my eyebrows didnt perform patch test before . I m not sure is she is qualified as she hardly spoke any English. But the owner was there reassuring me its safe procedure so I went ahead.

I dont know whats my option are 

Will appreciate any of your response.

Thank.you

Amanda

My son was walking through sainsburys car park smoking a roll up

and absently mindedly dropped it on the floor (he knows he's a very naughty boy etc)

then from no where pops up a woman in uniform armed with a camera

telling him he'd been filmed littering which is an offence and he is to be fined £60 to be paid within 11 days

or it goes up to £80 or court

Whilst I agree littering is bad.

..nothing worse then takeaway wrappers blowing all over the place

or having to tip toe through dog dirt in the park but I've never had in issue with cigarette butts..

..but yes..litter is litter & he did a naughty thing

...my issue is not with that, on reading the government guidelines for these 'litter enforcement officers'

it seems to state that a person should be given the opportunity to pick up their litter.

..but I suppose thats the up to the officer and on reading they get some kinda commission for their fines,

unlikely they'll be letting people off...

.so my other issue is the car park is private property shared with sainsburys, homebase, argos & McMucks.

..NOT council land..

.the gov website also states that they are not permitted to issue fines on private property,

even if used by the public without permission off the landowner.

I contacted sainsburys to enquire why they have allowed their customers to be

intimidated, humiliated by uniformed people claiming to be council workers

loitering outside their store entrance armed with CCTV filming their customers!! Disgusting:-x!!!

However, sainsburys HO don't seem too happy about it either

and they contacted my local store who have assured me that they had no idea of what was happening in their car park

and they are looking into it for me.

...now I'm wondering if this fine inflicted on my son (a student and forever skint) will stick

...of course i want to get him out of paying it.

..I have done the online appeal thing to raise my concerns with the council on his behalf.

..has anyone had success arguing the toss about fines on private land???

Thanks

She owns her house outright and my partner who is 53 has a younger brother aged 48 who moved back in to the family home after his marriage broke up stating it would be until he found somewhere else to live. That was 5 years ago, he doesn’t work, he has completely taken over the through lounge with his ‘recording equipment’ and claims it is his studio and has the box room for his bedroom, he pays absolutely nothing to live there. No rent, nothing towards bills, heating, water etc. 

My partner works full time from home and although he has his own place 60 miles away, he has a room at his mother’s house as he often stays there to help look after her, he also contributes half to the bills.

Her mobility is bad and she has a permanent catheter. She needs assistance bathing and getting to the toilet and after another long stay in hospital until last week, her health is getting worse. My partner and his sibling do not get on, at all. 

The freeloading sibling does absolutely nothing to help their sick mother, he stays in bed till afternoon so can’t even fix her breakfast. She heavily relies on my partner for everything as she won’t even ask the sibling for a cup of tea even though he lives in her house for nothing. Not only that but he leaves it in a complete state. He literally lives in filth to the point where my partner won’t prepare food in the kitchen as it is filthy. 

Everyone, my partner and her friends have told her the younger one is completely taking liberties and she shouldn’t allow him to be there not contributing or anything but she won’t put him out as he has nowhere to go. My partner doesn’t have POA as his mum keeps putting it off but he has told her when the time comes, he would like to rent out the house instead of sell it as she has worked really hard for it, he would hate to see it sold. 

She has told him that her house will be split equally between her 2 sons and although she knows the younger son just wants her money, my partner will have to buy him out if he wants to keep the house. Of course this is her choice and her wishes. My partner and I will be getting a mortgage together once my house is sold so this wouldn’t be an option for him and we do not want to live in her house. 

The question is,

he knows now that the house will have to be sold but can he insist the brother vacates the house once their mother has passed as he doesn’t pay any bills and my partner will not continue to pay anything for him to live there until the sale goes through when the time comes.

Does he have any legal backing to get his brother to leave? 

I want / need to change my name.

Some mods here will know the situation I am in, well if you do that guy is getting very passive aggressive and I have had to press charges with the police as he is continuing to harass me at 9pm at night with emails and texts and now has my full name since when the police messaged him they used my full name, great. He has been threatening to use a tracing agent, and I have met this guy and he looks like no nice guy, I don't trust him.

I will be moving house in 2 weeks anyway, planned for some time now, and when I do I want a fresh start so this evil man can not possibly find me.

Can someone advice on name change by deed poll, the .gov site is useless, no concrete steps to take.

Does't even sem to be a central body to go to? I found this site? Is it legit?

Change your name by deed poll (U.K.) | Deed Poll Office

DEEDPOLLOFFICE.COM

---

Everything you need to legally change your name in the U.K.

It appears you just have to copt and paste some words out and send to banks, dvla, councils etc??

Any advice welcome, I want to get this sorted today.

 I had a leaking Power steering pipe from my car , the leak is from a small 8inch section which sits ontop of the engine and is called the "flexi section" as its rubber and prone to leaking so instead of buying a new pipe you can get it repaired. Usually repair places cut out the flexi section repair with a new bit of pipe and its fixed.

Pirtek recommended that they cut out a large section of the rubber and metal pipe and replace with new rubber

now the pipe is fitted to the car the steering is heavy, notchy, a loud whining from the pump and when driving around corners there's a loud groaning so the pipe is in worse condition then before the repair.

The pipe is made up in rubber and metal sections and in the metal sections there are "apparently" resistors which control the flow of the fluid and cutting out part of the metal section of the pipe has removed these Resistors, im left with a pipe in worse condition than before, my only option is to replace with either a new pipe at £399 on Ebay  or a 2nd hand one for around £120 .

I rang Pirtek who have refunded my £50 fee for the repair, they say they have fixed hundreds of these pipes with no previous problems but i didnt point out to the Manager while on the phone that it is discussed on an Alfa Romeo forum about these Resistors and sent a link of the forum thread in an Email so it is a known issue. 

They did offer to make a new Metal part for the pipe but wont be able to install/fit resistors but that would be useless as not having the resistors is the "apparent" problem ...   

What would your advise be ?  

Is there a claim there for a new pipe at £399  ?

I wonder if you could provide assistance?

28.01.2024 I booked three return flights from London Heathrow to Sydney Australia, flying out on the 29.10.24.

I booked the Cathay Pacific Flights through LycaFly.com, who took my money straight away and provided me with a PDF document 'Order Confirmation' with the flights booked detailed with the heading 'Thank you for booking with us Your Order has been Successfully placed'. Please see the attached PDF

Fast forward to October - a few days before we were due to fly, I tried to see if I could complete the online check in with Cathay Pacific, but their website did not recognise any of the references I had been given, so I emailed LycaFly and called them. 

On the first call, I was told not to worry,  I will receive my etickets shortly and before the flight.   I was then contacted by LycaFly in response to my email and was told that my flights had not been booked as there had been a system error.  If I wanted the same flights as I thought I had booked it would cost an extra £1500.  I asked why thy had not contacted me to let me know that the flights had not been booked and the response I received was 'Why did you not contact us before'  I tried to argue that seeing as they had taken my money and had a confirmation of successful placement, I would not expect anything to be wrong.

I stated that I expected my flights to be honoured, and for them to pay the difference, but they refused and said all they could do would be to refund my money.  I therefore opted for this and proceeded to purchase flights directly with Cathay Pacific for a further £1000. (£500 less than what LycaFly wanted)

I went on my trip and returned - my refund still had not been made.  When I called Lyca Fly to discuss, they said that they could not refund to my original payment method and that they would need my bank account details.  They said that they would email me the form that I should complete to provide them with the details.

When the form came through, it was a form that they wanted me to sign to confirm that once I had received my refund, I would not pursue the matter further.  I returned the form with this sentence crossed out with my bank details and confirmation that I planned to pursue a complaint due to the awful service I had received and of course the extra £1000 I had to pay due to their incompetence.

It took a further 6 weeks with almost daily calls to get the refund of my money - 10 months after they took it for services they never provided.

I have since written many complaint emails to both LycaFly and the LycaGroup.  I have recieved no correspondence from LycaGroup and LycaFly just respond when they feel like it quoting the same information, extract below:

Dear Mrs. Falconer,

Booking Reference: EKZTFL

I would like to clarify that the original booking you requested was not confirmed on our end, and no related documents, such as an E-ticket, were shared with you. Furthermore, we did not receive any communication from your side following the initial booking request.

Regarding the booking amount, it was necessary to process the refund via a different method (bank transfer), as our accounts department was unable to return the funds through the original payment source. Additionally, a verification was required on the transaction to ensure there were no pending disputes before processing the refund. This step was essential to avoid any potential future issues with your bank.

As for the additional compensation you requested, we regret to inform you that we are only able to offer a refund equivalent to the sum received for the booking.

Thanks & Kind Regards

Mark Jones

I really am at a loss as to what to do - I really do not want to let this go, but I am not sure if I have any options?  

Any advice would be gratefully received.

Subject Matter Expert – Customer Service

LycaFly

Walbrook Building , 195 Marsh Wall ,London E14 9SG

Tel. +44 (0) 207 132 3232, Ext 31416

Email mark.jones@lycafly.com

LycraFly Receipt.pdf

,I helped someone who needed somewhere to stay and let him use the address of my house (i pay the mortgage).

He never paid rent or anything, but that is not important

.Last year I ask him to change his address as he doesn't live here anymore but he refused.

Can i remove his registration and how.

I do apologize for my English as it is my third language and thank you in advance!

On reviewing my business account I noticed a Direct Debit to Sky for a TV package even though I do not have Sky TV.

I contacted Sky they agree I have never had the service, someone else has using my bank details to make the payments.

Sky are telling me I must go to the police, surely if they agree I never received the service they can refund me?

Tameside Storage Fire

SITES.GOOGLE.COM

---

We want something done NOW, or at least an explanation as to why nothing has been done thus far. In summary:�1. An informal written warning was...

In summary:
1. There was a large fire in February 2021, confirmed by the Fire Brigade services as a result of faulty electrical equipment at Tameside Storage.
2. Customers lost more than £6 million of their possessions (details of some customer losses are on the website in the attached link). Customers were only refunded their February storage fee. Nothing else. Some were not even informed of the fire and loss, and only found out during the week following the fire when the news appeared in the media.
3. The company appears not to have had (they have never released details, having been asked) Public Liability insurance. No customers have received any compensation from Tameside Storage.
4. Many customers were taken in by the offer of free insurance plastered all over their premises (see photos on website via link) and marketing material. Most were not informed that the insurance was only for 30 days
5. After the fire and Tameside Storage's total lack of customer care, or more aptly, care for their customers, Tameside Trading Standards, part of the Council, sent a warning letter (our action group had complained) about Tameside Storage's advertising.
6. The contents of this letter would have assisted, and been pivotal, for a no-win, no-fee class action.
7. The Council would not supply the contents of the letter under FOI stating that "it was not in the public interest to do so". It was inferred that this "not being in the public interest" was because it might 'influence' any further legal action by the Council against Tameside Storage. How it can "not be in the public interest" to report a warning letter to a company using hooky marketing methods that resulted in lost £6million+ of their customer's belongings with no compensation offered to those customers is felt to be disingenuous.
8. No further action has been taken, and the Council have not revealed whether any legal action has been taken or is pending, the reason they cited for their withholding of information.
9. Instead, the Council have since granted planning permission to Tameside Storage for their premises.
10. The Information Commissioner (already with form regarding councils - see details on the website in the attached link) 'agreed' with the Council regarding the release of the warning letter, stating it was "not in the public interest" to do so, yet the Council have since done nothing to maintain the reason for it "not being in the public interest" to release the content of the Trading Standards warning letter.
11. The Council have since been contacted in the form of a complaint regarding the outcome thus far (including their vociferous defence against their resolute reticence with providing the content of the Trading Standards warning letter sent). However, they continue to provide answers to questions they have not been asked, evading the ones they have been asked.
12. The Council's continual refusal to provide the contents of the warning letter, and the granting of planning permission to Tameside Storage is alarming and has led some cynics to mention words such as "collusion", "something's going on that is not right" and "Private Eye Rotten Borough", for which they can not be blamed for so doing.
13. This has been dragging on, because each time the Council are contacted, they take the maximum number of days they are allowed by law to reply in.

Your views would be welcome. Any assistance would be even more welcome. Thank you for reading thus far.

I had a bad stroke couple of years ago .

At time of stroke I was very fit and financially well off.

Told by NHS I would never walk again.

A relative of mine was in the military who told me about a qualified Nuero Physio that had a record of “ repairing “ people like myself. After years in military he had gone private . Really expensive. 
Choice between wheelchair loads of money or much reduced finance and recovery. 

I worked with him for three years and paid mortgage off. Successfully I’m lucky really but live on benefits. It’s very tight.

i was recommended a crypto site which asked me for £200. It appears to have gone in an account and has “ made” £600.

ive got to stress it was totally out of character , never gambled and spent most of 2023 sorting my debts out. 

I don’t know is it legit ?

They aren’t getting any more money off me.

But I now have an agent who going to guide me. 

If it’s an AI system why do I need a guide ? 

I’m full of guilt I’ve ( with some help ) achieved so much.

I’m pension age but very computer literate  everything I do is through the IPad.

clearly quite a vague question but there’s a small part of me that thinks it’s OK .

Delusional ? 

I have phone appointment with my guide this afternoon.

He’s isn’t getting any more money or personal details. 

I even even phoned my bank and they just asked me what I thought.  

there’s plenty to revisit but I need some quick basic advice. 

Thanks.

Bought 2 cameras from Amazon, and both were faulty, (in fact if I had read reviews in Trust Pilot I would have known that they wouldn't have worked and have serious issues with their subscriptions and customer support, both nonexistent).

I sent the cameras back albeit at a reduced refund, no idea why. 

Ive tried to get a refund from Google regarding the subscription, but they have refused. not giving any reason why. 

Ive a few security cameras and have subscriptions for them and have no issues with them at all. 

However I needed another and saw what I thought was a good deal and I liked the look of the cameras, they were small and wireless, which is a great help. 

The reviews on Amazon were really positive, hence why I got them. 

However when setting them up, they didn't work, it just showed a still picture, I stupidly thought that I needed to subscribe to their yearly subscription via google pay, to get the full coverage of the cameras. but nope, nothing. 

I then got that overwhelming fear that I had been scammed. I canceled the payment within 10 minutes of signing up but sadly this had already gone through so I tried to get a refund via Google, which is how I purchased the subscription, They refused point blank without giving a reason.

I've tried to appeal but so far no luck. I have put in for cash back with my bank and hoping that I can be refunded this way. Im hopeful. 

Can google refuse this refund? Their terms and conditions are limited and not easy to navigate. 

I've looked on other review sites and it seems that this company called aiwit has a seriously bad rep for the cameras and customer service, and I've not found anyone who has managed to get a refund from them. 

Thank you

Not sure if I am posting in the correct section but hoping someone can steer me in the right direction.

We have an online account with a local horse stables where my daughter was having horse riding lessons.

This works by you paying money onto an online profile and then you book lessons when you want, and the cost of these lessons is deducted from your account. When you run out, you just credit more money on and so on.

My daughter now no longer wishes to do horse riding but we have £300 sat in this account.

We asked the stables for a refund and they said no because they don't issue refunds and that they told us this beforehand.

We then asked if they could just transfer that credit to our friend who also has an account with them (and then she would pay us back directly).

They also refused that!

My issue is that we are not asking for a refund for a product or service we have had because we haven't had any product or service for that £300,

they are essentially trying to pocket our money having given us nothing for it!

Where do we stand with this?

Is there any legislation that we can use to fight this, or are they within their rights and is that money gone?!

Any help much appreciated!

All the best!

D

This site looked promising

however after joining a Telegram group I was not at all happy with the service as it was completely dead.. a week went past... I thought it was brokedn (expecting 14 tips by now)... 2 weeks went passed.. a tip came in about something happening in a few weeks... the month was nearly up (£49 couldnt be recouped by these bets)

I complained via email asking for a refund as it was not as advertised, website says 1-2 tips a day, i expected that.  There's no way i could recoup £49 a month on 1 or two tips. 

I didnt get a reply.

I tried again,  no reply.

Ive then had to up the email wording to request Im now really not happy.

I get a reply and it appears they agree a refund (this doesn't get processed)

Fed up i send a notice before action letter.

I then get various emails of a very unprofessional manner and one towards the end that sounds a bit like a threat.

I would encourage others to be very cautious about this website and if that was a threat (I know where you live, i have your postcode)  It becomes a police matter. 

Im sure, it is just a recording of my personal data so I cannot be allowed in the telegram group again.

Either way, is there anything ive missed? Emails below in order.

On 22/05/2024 11:31,  wrote:

Hi
I havent had a response to my last two emails, and Im not getting what's displayed on the site (1-2 bets a day)
Please can you process a refund as its not what I was expecting
 
Thanks
 

---------

From: info@premiumracingtips.com <info@premiumracingtips.com>
Sent: 22 May 2024 12:17
To: 
Subject: Re: REFUND
 
Hi X,

Are you still in the private telegram group?

Regards,

Ash

--

On 22/05/2024 12:21, I wrote:

Hi
Its all still logged in yes as per the day it was set up
 
thanks

----

From: info@premiumracingtips.com <info@premiumracingtips.com>
Sent: 22 May 2024 12:25
To: 
Subject: Re: REFUND
 
Hi X

That is fine. When did you send the previous emails?

This is Marc speaking here I run the service.

So on the 1-2 bets per day, some days there are no selections because there is no value or information.

It is impossible to make profit long term betting every single day.

Did you get on Macduff 33/1 for the Derby?

Regards,

Marc

-----

From: X
Sent: 22 May 2024 12:41
To: info@premiumracingtips.com <info@premiumracingtips.com>
Subject: Re: REFUND
 
Hi Marc,
I sent a mail on the 16th initially then Monday this week to follow up.
 
Yes, Got a Derby tip through but nothing else in a week
 
Ive based this on needing £50 profit required to break even, so expecting 1-2 bets a day (sorry) , £2 average bet profit needed to make a small profit after the subscription fee, as a test then move up as confidence grows
 
I probably need a larger starting bank to benefit from this properly.
 
Thanks
X

========================================

Then, no further correspondence received until almost a month later:

======================================

17/06/2024

Good afternoon,
 
Further to my correspondence below I am notifying you of court proceedings.
 
If I do not receive a satisfactory response from you within 14 days of the date of this letter, I intend to issue proceedings against you in the county court without further notice. Court fees will be added to the final invoice adding £215 minimum to the refunded amount and this will affect your ability to get credit.
 
I refer you to the Practice Direction on pre-action conduct under the Civil Procedure Rules, and in particular to paragraph 13-16 which sets out the sanctions the court may impose if you fail to comply with the Practice Direction.
I look forward to your acknowledgement.
Yours faithfully,
X
 

==============

NOW i get a response!

=============

Tuesday 18th/06

Evening X

Firstly, I know the law (family member is a QC) so this legal jargon does not work with me.

Secondly, you were already processed a pro rata refund on the 5th of June 2024.

Sometimes this does not appear on the bank statement. The bank can find this with the Acquirer Reference Numbers (ARN) - 88888888888888888

Regards,

Marc

===================================================

I was going to drop it at this point, throw it in my spam folder as a mistake in my judgement, lessons learned to do due diligence on such a company next time, however this then got my back up when a pestering follow up arrived:

==================================================

From: info@premiumracingtips.com <info@premiumracingtips.com>
Sent: 20 June 2024 18:35
To:X
Subject: Re: Notice Before action - Court proceedings
 
Hi X

Still waiting on a response and an apology?

Regards,

Marc

---------------------------

On 21/06/2024 09:11, X wrote: 
I dont think you read the email correctly, so I will presume you misunderstood.
 
The only thing Im sorry about is using your service. 
 
To recap:
 
You didn't respond to emails, of which I had to send multiple to get an ounce of attention
You did not confirm any refund or ask to agree on pro-rata reduced refund
You do not send out 1-2 tips a day as per your website (trade description act breach)
And you seem to forget who is the customer here, you have been dismissive and non responsive and now asking for an apology??
 
My 14 day notice still stands, I am currently not satisfied with the response and a full refund is still outstanding.
 
This can be processed easily and without further waste of time.
Please process this or send on your final response on this matter (letter of deadlock) so next steps can be taken.
 
 

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Sun 23/06/2024 21:18
High importance You replied on Mon 24/06/2024 09:06
Evening X

Thanks for another email.

Payment has been refunded Acquirer Reference Number (ARN) 8888888888888888888 (altered for security)

I am sending this again as you did not acknowledge you have received the refund. This was processed on the 5th of June 2024.

Sometimes I have bad actors that join my service and try and defraud my business with similar tactics to what you are attempting.

It's pretty embarrassing that you are attempting to defraud a business after you have already been refunded.

Tells me a lot about your character. I advise you use this link - https://www.gamstop.co.uk/

Also, for future reference this is your postcode - xxx xxY ???  (altered for security)

Regards,

Ash

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My final mail:

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The original nursery now said you only get the deposit back if she starts because it comes out of the first month of fees. I don't think we filled any any form or anything so there were no terms and conditions. Are we entitled to get the deposit back or is it our fault for not asking what the terms were when we paid. 

i smoke cigarillo's, no filter.

just before entering a shop i threw my cigarillo into a drain.

came out of the shop, approached by a environmental officer, i panicked gave false details. was issued a £150 fine. 

i had to get back to my car which im guessing he saw.

I gave my dads name, hes not around anymore. 

im so frightened that ive done the wrong thing. 

i dont know what to do .. i dont want to be looking over my shoulder .. 

help?

To the left, my law society document i received on completion states I own this. This is how it has been for some time for general repairs.

They both blew down this year and i replaced the whole fence on the left, replaced out front and out of courtesy replaced next doors front fence as it was a terrible state.

next doors stays down and I get a bill from the council stating:

a) The fence is part owned and I need to pay £600 half of the fee to replace

b) If i replaced the fence to the left, this would also be shared and although i have taken the full bill for replacement they will not be contributing as i didnt contact them first.

The thing is they ALREADY replaced the fence last year, so they have surely admitted ownership at least once and im tempted to send them an invoice for the left

My land registry doc just shows basic borders, nothing to state ownership.

I dont know where i stand now as i need to reply to them and the neighbour is getting frustrated they still have a fence on their lawn ( ive offered to dismantle it for them).

On a side note they also said i could ask a contractor to do it and charge them back - im tempted to contract myself out!

...

My Mum died in 2003 leaving her share of the home to myself and my sister . Her will also allowed my step father to live in the house until he died . He moved in with his girlfriend three months after Mum was buried . My sister and I were not advised of our legal rights . 

He died a couple of weeks ago - we do not have good relations with step siblings . 

It appears that in 2016 he applied to have Mum removed from title deeds - she did have a beneficial interest - I think my sister and I should have been added after her death but as we had to get the will through probate there was no help . 

I have to write an objection to anything else being changed on the deeds - there is a restriction in B that if its removed will be very detrimental to my sister and I . 

Can anyone help me with the legal wording or where to find it please? 

Thanks 

My elderly mother was struggling to maintain her house and garden as she is getting older.  I live 2 hours away and do what I can when I can get down on weekends I am off, but we decided it was probably best for her to sell up and move closer.

Various delays happened once she had sold it and purchased her new place, it ended up that once the exchange was done, we had to be out by the 26th.  It gave us less than 2 weeks to be out of her old place (the 26th December), so we jumped into action trying to find a removal firm who would do long distance at short notice before Christmas.

Anyvan were booked by my mother.  Before accepting the job, they asked for photos of everything that they were taking.   They would not be taking the sofa or Oven.   The heaviest thing would have been the washing machine, fridge freezer and fridge.  The bedroom units all come apart very easy, but they are too bulky for my car.   

They accepted the job based on these pictures, and a date of 23rd was arranged and the price of £1085 was paid up front.

A further phone call was made 2 days prior to add some minor items onto the job  (a ladder and some boxes) - we were told this would be free of charge. They then went over he whole inventory over he call, no issues wee raised by themselves.

On the 23rd, they arrived in a very small van.  No way would this have taken everything, it was smaller than a transit.  The two guys then began to look around and started saying they couldn't take the wardrobes as they were double (they are not double, they just have 2 doors) and they were paid to take single.  They then said they wouldn't be able to get the items out of the door in one piece, when my father and I got them in just fine, and they have always been in one piece. 

 They were going over every item and giving an excuse why we needed to pay more money.   They then got the office to call my mother.  They demanded another £1000 to complete the job.  She did not have this kind of money and they did this on the 23rd when there was no chance to arrange anything else.  My mother asked them on the phone for her money back so we could try somewhere else, the agent on the phone said she would not be getting a refund.

I ended up having to rent a transit, as this was all that as available at short notice before Christmas.  I also had to pay an inflated price for it.  I moved as much as I physically could, but pretty much all of the inventory was lost.

I want to get her a refund plus compensation for this. They accepted a job, took payment for it, and did zero work, and it's now going to cost a small fortune to replace everything.   Even stupid things like all the food from the freezer - all gone.  She literally just has what I could fit in the van and lift by myself.  

They can't get away with this - not only has she lost a LOT of stuff now, but the ongoing stress from it all.  It's not on.  2 days before Christmas, they know what they are doing.  

Any suggestions where to start on this one?

I used to run a cafe for which I had a music licence from PPL/PRS.

I was informed by them in early September that seeing as I hadn’t seen the year through I was entitled to a refund of £192.

I replied back to this immediately with my bank details and was informed I would be issued with a refund within 14 working days.

It’s now December and I have yet to receive this refund.

I have sent countless emails and called them a few times.

I even went as far as sending my bank statement to show them that no refund has been sent to me. 

Every new email I get from them tells me simply that the refund has been issued on their end but offers no further advice.

I’m at a loss of what to do.

What are my rights? 

Thanks in advance! 
Rosie