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    • Hi everyone, I rented a Zipcar few months ago now and x1 tyre burst on my trip.. I had to pull over called the advisor, everything seemed fine. Basically told me to leave the car and get a taxi, as she couldn’t find any assistance in adequate time to come out and support - I think because it was a Bank Holiday. Cut to months later I’ve been charged £429. Cost for x2 tyres (?), fittings and towing. I’ve been emailing customer support and happy to pay for the x1 tyre that burst, they’ve supplied photos, fair enough. But I’m contesting why I’m being charged x2 and also towing as I was advised to leave by the advisor over the phone. ‘This time we are sorry to inform you that both tires were found ripped after your booking, we believe you are responsible for the expenses made to replace them.’ This x2 has come out of nowhere as I stated that x1 tyre was flat and in previous emails they have only mentioned ‘tyre’. Also, I’ve asked for itemised invoice, as they’ve just sent me a basic Zipcar invoice and god knows how they reached these prices. This was there response to that - ‘Regarding your request for the road service receipt, unfortunately we are unable to provide you a VAT invoice for the recovery and tires replacement as requested. The reason for this is that with a fleet of nearly 3000 vehicles, as I am sure you can understand our vendor recovers multiple vehicles on a daily, weekly and monthly basis for us and therefore bill us on a monthly basis for the service, meaning we do not receive individual invoices for each vehicle.’ Also they stated this - ‘Further more and after reviewing the call made on the day we found out that although you where advised to look in to the spear wheel cavity where the locking wheel nut was located, you replied that there was nothing found there, resulting in the need to recover the vehicle.’ Now I’m no car maintenance professional, so I had no idea what I was looking for. In my emails back and fourth they have made numerous confusing mistakes, they finally provided images of the 2nd tyre and I honestly cannot see any damage just general wear and tear, they are really clutching at straws. They also randomly decided to give me a refund of half the towing cost?  ‘Our apologies for any misunderstanding as we see that we wrongly emailed you 2 pictures of the rear tire and for the wrong wording used on the initial email. Please find attached bellow the photo of the front tire where damage is noticed on the tires wall. About the Locking wheel nut, after further reviewing the call on the day and seeing that you attempted to find the tools needed for the repairs, so to avoid the vehicles tow, we now exceptionally made sure you receive a 50% discount on the towing cost. We are sorry to inform you that as we see the tires damage reported during your trip, we are unable to take any other action and would like to note the importance of checking the vehicles tires thoroughly before starting your trip. Regarding your request for the maintenance invoice, unfortunately, we are unable to provide you a VAT receipt. The reason for this is that with a fleet of nearly 3000 vehicles, as I am sure you can understand our vendor recovers multiple vehicles on a daily, weekly and monthly basis for us and therefore bill us on a monthly basis for the service, meaning we do not receive individual invoices for each vehicle.' So I was getting nowhere and they pretty much said the decision is final at managerial level I decided to get in touch with my Natwest bank for a debit chargeback of £362.32 (taking away half the towing cost they have already refunded). I didn't hear anything from my bank for 10 days so got in touch and they said it had been rejected?! I had no email from them so I need to call them tomorrow and find out why. Any advice and thoughts would be greatly appreciated. Thank you so much. 
    • Any thoughts on the threat they are making there, and whether its more or less likely to be a scare tactic?
    • Emmzzi is right, we don't recommend advice by PM. As she rightly says, it's better that advice is made in public and peer-reviewed. HB
    • Personally I would work out what I was owed and go to small claims court; it's faster than an ET and shoud you lose the fees are smaller. Thank you for your DM: I do prefer to comment on a public thread because I am not perfect and extra eyes to catch anything I miss are always helpful.  
    • Right here it is - Ill be checking back throughout the night to make any amendments to our WS Clmt ws redacted (1).pdf
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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hi all, im new to all this but i have been reading on your brill site.i recived a phone call a couple of weeks back off cabot.the woman asked for me by name,then said i need to answer the security questions,i said tell me what its about and i may answer them.she replided its conserning your providian credit card acc from 2001.i said id never had one and i honestly never have to my knowlage. i then said i am not answering any questions on the phone and i require any more corespondence to be in writing and under the dater protection act they best be sure they send info that relates to me and not someone else the phone went dead,lol.anyway a few more calls over the next few days, that went much the same.i recived a letter off cabot saying as a limited offerif i paid the thousand and nine quid they would give me a 30 per cent discount lol they havent even varified im the right person lol i then cca them they signed for it on 14/02/08.i also put in the same enverlope the telephone harrasment letter. iv had a couple more calls but refused to answer the security questions, i then recived another letter saying and i quot, acknowledging your complaint. thank you for your recent letter dated 7/2/08. i regret that you have felt the need to contact cabot financial(europe)limited (cabot) to express your dissatisfaction about our service. we are currently investigating your concerns and shall aimto provide you with our response within 10 days. however in the event we can not respond within this time limit we shall notify you as to when you may resonably expect a responce from us. unquote.then it just goes on about the complaints prosess ombutsman stuff. the clock is ticking my friends they recived cca on 14th. any comments from cabot fan club much appreciated (soz for spelling never been a strong point lol)

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Hi BMW1,

 

You've done the right thing so far.

 

I would lay odds that Cabot will not be able to provide an agreement for the alleged debt. Nothing to do for you now but sit tight until they respond.

 

By the way, as they received the CCA request on the 14th, the account is in 'dispute'. They are not entitled to attempt enforcement until such time as they provide the original agreement.

 

I expect that you will get a letter shortly to say this.

It usually comes on a letter calle CCA008 and means ->

 

Cabot cannot locate the agreement, but have passed it back to the OC(they never had any agreement, nor rights).

 

Cabot are not obliged to provide the agreement as they are not bound by CCA1974 (they absolutely are).

 

Gives you your pound back. (doing so doesn't change a thing, legally).

---

You could always get ready for the next step - a Subject Access Request to Cabot. This will yeild lots of juicy information that you can use against them.

  • Haha 1

Struggling_Simon vs Cabot - WON

Struggling_Simon vs Abbey - WON

Struggling_Simon vs HBOS - Pending

--------------------------------------------

IF I HAVE HELPED PLEASE CLICK MY SCALES

 

Vigilantibus non dormientibus æquitas subvenit

Somper in excretia,som solem profundus variat.

 

 

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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BMW1,

 

Thanks for the rep. points! Just to let you know that you don't need the extra +2, as those days are to allow for postage. You know that the request was rec'd on the 14th, so the big day is 12 days thereafter.

 

:-)

Struggling_Simon vs Cabot - WON

Struggling_Simon vs Abbey - WON

Struggling_Simon vs HBOS - Pending

--------------------------------------------

IF I HAVE HELPED PLEASE CLICK MY SCALES

 

Vigilantibus non dormientibus æquitas subvenit

Somper in excretia,som solem profundus variat.

 

 

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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hi all,recived a letter from cabot today,saying they have removed my phone no from there records and i must fully co-operate with cabot in writing in the event i do not they will start ringing me again lol. also in the first letter they sent i allegidly owed a thousand and nine quid, now its allegidly only severn hundred and ninty three, i cca,d them on 14th and this has not been mentiond at all (cca was in the same enverlope as telephone complaint letter i sent) is it 12 working days i have to wait or just 12 days?? all comments are recived with thanks, any advice my friends.

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hi all,well as i sent cca request (recorded)to cabot,wich they signed for on 14th they have until tomorow to supply it,(1st) then the 12 working days are up.now,they havent even acknowlaged it,but did acknowlage the telephone harrasment letter in the same enverlope i know i have to wait a futher 30 days but as the 12 days will be up tomorrow do i write and tell them they have defalted and have 1 month to comply or what. i see this as a way of getting them to acknowlage my cca request.any ideas my trusted friends ???

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hi all, just a quick update, still no acknowlagement to my cca request from cabot.(i dont think these people are real lol) it was sighned for on the 14/02/08.im just waiting for the other 30 days to finish then the cr** will realy hit the fan.:???:

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  • 2 weeks later...
  • 2 weeks later...

hi all, still nothing off cabot,they have hade the 12+2+ 1 calander month is up today.please could someone put me a template letter up that i now need to send them,and advise who i now report these muppets to. all help will be most welcome..... thanks all.:grin: :grin:

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I have found that once the CCA request has gone off you NEVER hear back from them again...but you might like to send them this - you'll need to edit to suit.....

 

Reproduced courtesy of Curlyben

 

 

Account In Dispute

 

Ref:

 

Dear Sir/Madam

 

Thank you for your letter of xx/xx/xx, the contents of which have been noted.

 

You have failed to respond to my legal request to supply me a true copy of the original Consumer Credit Agreement for the above account.

 

On **DATE** I made a formal request for a true signed agreement for the alleged account under consumer credit Act 1974 s77/8. A copy of which is enclosed for your perusal and ease of reference.

You have failed to comply with my request, and as such the account entered default on **DATE**.

 

The document that you are obliged to send me is a true copy of the executed agreement that contained all of the prescribed terms, all other required terms and statutory notices and was signed by both your company and myself as defined in section 61(1) of CCA 74 and subsequent Statutory Instruments. If the executed agreement contained any reference to any other document, you are also obliged to send me a copy of that document.In addition a full statement of this account should have been sent to me detailing all debits and credits to the account.

 

Furthermore

 

 

You are aware that the Consumer Credit Act allows 12 working days for a request for a true copy of a credit agreement to be carried out before your client enters into a default situation.

 

If that request is not satisfied after a further 30 calendar days your client commits a summary criminal offence.

 

These limits have expired.

 

As you are no doubt aware section 77(6) states:

 

If the creditor fails to comply with Subsection (1)

 

(a) He is not entitled , while the default continues, to enforce the agreement.

 

And

 

(b) If the default continues for one month he commits an offence.

 

Therefore this account has become unenforceable at law.

 

As you have Failed to comply with a lawful request for a true, signed copy of the said agreement and other relevant documents mentioned in it, Failed to send a full statement of the account and Failed to provide any of the documentation requested.

 

Consequentially any legal action you pursue will be averred as both UNLAWFUL and VEXATIOUS.

 

Furthermore I shall counterclaim that any such action constitutes unlawful harassment.

 

Please note you may also consider this letter as a statutory notice under section 10 of the Data Protection Act to cease processing any data in relation to this account with immediate effect.

 

This means you must remove all information regarding this account from your own internal records and from my records with any credit reference agencies.

 

Should you refuse to comply, you must within 21 days provide me with a detailed breakdown of your reasoning behind continuing to process my data.

 

It is not sufficient to simply state that you have a ‘legal right’; You must outline your reasoning in this matter and state upon which legislation this reasoning depends.

 

Should you not respond within 14 days I expect that this means you agree to remove all such data.

 

Furthermore you should be aware that a creditor is not permitted to take ANY

Action against an account whilst it remains in dispute.

 

The lack of a credit agreement is a very clear dispute and as such the following applies.

 

* You may not demand any payment on the account, nor am I obliged to offer any payment to you.

* You may not add further interest or any charges to the account.

* You may not pass the account to a third party.

* You may not register any information in respect of the account with any credit reference agency.

* You may not issue a default notice related to the account.

 

 

I reserve the right to report your actions to any such regulatory authorities as I see fit.

You have 14 days from receiving this letter to contact me with your intentions to resolve this matter which is now a formal complaint.

 

I would appreciate your due diligence in this matter.

 

I look forward to hearing from you in writing.

 

Yours faithfully

BLAH

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  • 2 weeks later...

hi all letter from 42 man sent still awaiting reply from cabot muppets however i recived a letter dated 1st april from them saying please write to us with a clear statement of your proposal for repaying your account and the cheeky feckers sent me a budget form lol.:o

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thanks seahorse, it helps to have people like you onboard,(no pun intended).cabot signed for last letter this morning the feckers... lets see what if anything they reply with.:D:lol:

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hi all,dont these feckers ever listen!!!!!! i recived another letter of these idiots today and i quote :we havent recived any repayment proposal from you. it is vital that you either pay the full outstanding balance of 1023.89p or send us your payment proposal without delay. as explained in our previous letter we will resume our telephone procedure if you dont send your full payment or payment proposal within 7 days from the date of this letter.: un quote. no response to my cca of them still or anything with regards to my last letter which is above. any one got any idea what to send them next or can any of you good people give me the home address of ken maynard,lol:mad: :mad: :mad:

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Write to them reminding them that you CCA'd them and that they are in default of that request; remind them that you write to them again advising them of their default; now tell them that this matter is the subject bof a complaint and they need to resolve it or you will be going to the Financial Services Ombudsman. They have eight weeks from the receipt of the complaint to deal with it.

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thanks np i will do that, i dont think these feckers listen to a word anyone says.:mad: just proves they dont have a cca dont you think,i dont know how cabot expect to gain anything taking this attitude,funny though the alleged debt is from 2001 statute barred but ill tell them that when iv had some more fun lol,remember in my first post, i have never had a providian credit card to my knowlage, i have never paid a penny on any providian account, cabot have never substantiated that i am the correct person who this account belongs to,i only know the account is from 2001 because when the cabot drone firs phoned they said its about a providian cc you had in 2001. first class tossers.:-D :-D

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  • 4 weeks later...

hi all, been a while since i last posted, iv not heard a word from cabot since,still no cca or even acknowlagement of one,(way over time limits).oh well.just have to wait and see who the feckers pass it on too, lol.:D:|

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