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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi there, i've used CAG before with success against abbey, for nearly £3000. and i'm currently waiting for the results of the test case for a second claim with them (does anyone know anything bout test case yet??) But, i decided to try to reclaim my credit card charges with capital one. the situation is a bit different tho, and i'm afriad i'm a bit stumped as to what to do next. I had a card with Cap one, and defaulted on it. they wacked on loads of charges and sent it to a debt collectors, i've tried getting a satifactory settlement off them but they are not interested. my original card limit was £200, by the time they sent it to a debt agency the balance was £551.77. when i requested my statements it turned out that in total they owed me £724.00 in charges. I sent them the 2 letters requesting the money, and offering to settle with £551.77 to bring my account back to £0, but they have refused on both letters, only offering me £300 back.

I don't know whether to jus accept it or fight, but don't feel like i've got it in me anymore to do the whole court thing, especially sinse i'm coming from a whole different angle with this one, and its with a credit card.

does anyone have a similar experience that they could share with me, because at the end of the day, i've still got this debt hanging over my head.:???:

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Hi there, i've used CAG before with success against abbey, for nearly £3000. and i'm currently waiting for the results of the test case for a second claim with them (does anyone know anything bout test case yet??) But, i decided to try to reclaim my credit card charges with capital one. the situation is a bit different tho, and i'm afriad i'm a bit stumped as to what to do next. I had a card with Cap one, and defaulted on it. they wacked on loads of charges and sent it to a debt collectors, i've tried getting a satifactory settlement off them but they are not interested. my original card limit was £200, by the time they sent it to a debt agency the balance was £551.77. when i requested my statements it turned out that in total they owed me £724.00 in charges. I sent them the 2 letters requesting the money, and offering to settle with £551.77 to bring my account back to £0, but they have refused on both letters, only offering me £300 back.

I don't know whether to jus accept it or fight, but don't feel like i've got it in me anymore to do the whole court thing, especially sinse i'm coming from a whole different angle with this one, and its with a credit card.

does anyone have a similar experience that they could share with me, because at the end of the day, i've still got this debt hanging over my head.:???:

 

Hi this is Cap1's standard practise they make daft offers until you start court proceedings at this point they will acknowledge the claim saying they will defend in full then approx four weeks later they will payout charges, interest applied to charges and interest you apply to that total at the same rate they applied interest on your account. Cannot remember which spreadsheet you use but it is in templates library.

 

all the best dpick

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oh cool so if i start proceedings, they will basically fold. (??) its jus that i still had to go to court with abbey (even tho they had settled) cos they didn't pay up before the court date, and i'm pregnant and due in june, it was jus a hassle i could have done without. thank you for replying tho;)

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after looking at other threads, i'm gonna give the FOS a go first. jus less hassle and i've read people getiing a good result from them. if that doesn't work, maybe i'll be in a better position to do the whole court thing.

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