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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi,

 

I have somehow managed to get myself in a terrible state and I really don't know where I stand or what I can do. I feel I have been conned into signing an extended agreement for a personal loan rather than an HP agreement :-|

 

Almost a year ago I got a car from a Welcome showroom and agreed to a 4 year agreement with monthly payments of approx. £250. This was fine at the time and I paid about 6 or 7 months months of this until my circumstances changed.

 

I called them and asked if it was possible to reduce the payments and they agreed, taking it down to £180 initially and that after my next payment I would need to go in and sign a new agreement.... They didnt call after my next payment so I called them and arranged to go into the office after the following months payment. Due to last minute work commitments (working away) I was unable to attend the office to sign so we agreed to do it after the next payment, which for some reason had went down to £160.

 

Basically, this went on for a few months until last week when I finally managed to get into the office where I was presented with a new agreement for 84 months :eek:

 

I told the guy that I wasnt keen on taking out a 7 year agreement and that my circumstances had changed and I'd rather go back to the original payments. I told them I needed a couple of days to think about it and i'd get back to them. Due to the amount of time we'd failed to get a new agreement done, they asked that if I signed this one now they would keep it until I got back to them, if I wanted to go ahead they would process it, if not then I would be reverted to the original agreement. I stupidly agreed.

 

Needless to say a few days later I received an agreement with the new terms (last Friday):-x

 

Do I have any right to cancel this one and go back to the old one at all??

 

Im absolutely raging at them and most of all myself as I had went to their office with the intention of not signing any new agreement :-|.

 

I have learned today that the new agreement is effectively a personal loan!!

 

I really don't know what to do now or what my rights are.

 

The car is currently valued at £2000 - £2500 and I am now left with a 7 year agreement and a total of £8000 left to pay.

 

I'm hoping there are others out there who have been through similar or any WF experts who can help.

 

I would be most greatful for any advice or assistance.

 

Thank you in advance.

 

Apologies for such a long post.

Edited by ChaseYourself
Just realised how long this post is!
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Ohh no you are certainly in the right place. Welcome have a reputation here and I can assure you it wont be long until you have people responding to your post.

 

Sit tight

 

Stewie:D

I need to change my avatar..But cant find a good replacement.

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Hi, Ive had problems with these people for years and they are very sneeky ********

 

I'm sure someone will correct me if i'm wrong but i thought you only had a cooling off period if you are in your own home when you make the agreement or by phone.

 

But they maybe a way around it! I'm not sure. Sorry

 

Hope you get he advice you was looking for x

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Welcome seem to train their staff very well into talking their customers into doing things they can't afford, even if they're well aware of it. I was talked into agreeing payments I can't afford last Thurs, so you're definitely not alone.

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