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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Just had my first phone call from these lovely people on behalf of Lloyds

 

Would have thought that Lloyds TSB Bank Plc would be somewhat cautious after I got Brighton Trading Standards involved after their Indian Call Centres plagued me for a number of months.

 

I requested a copy of the executed agreement in March 08 under s78(1) CCA, the copy received being illegible and missing prescribed terms.

 

Subsequently Lloyds TSB Bank Plc did not answer any of my correspondence, only doing so recently once a default had been enterred against my credit file.

 

I do not acknowledge the alleged debt that they believe is due, and the account has been put into dispute sometime ago by myself.

 

Their recent final response noted that they do not consider the account to be in dispute, obviously I beg to differ and cited the high proportion of penalty charges present.

 

Am used to dealing with cretins, contacting trading standards, OFT etc, just wonderred what else I can expect from these lovely people - been reading up statutory demands as believe that will be their next tactic.

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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Passing debt whilst in dispute

Dear Sir/Madam,

Thank you for the above referenced letter,although I am totally bemused as to why I have received it.

 

The author of the letter seems to have taken no notice of the present state of the account as it stands,for the following reasons :-

 

1) Last year,in the High Court banks applied for and were granted, ‘stays’, to claims for ‘penalty charges ‘on various accounts .Part of the High Court Order states that NO ENFORCEMENT ACTION IS TO BE TAKEN BY THE BANK TO RECOVER any supposed charges made by them ,until the OFT Test Case has been resolved.AND in addition should any action be taken by the Bank,then the ‘stay’will be lifted,and no doubt ,judgement would be awarded in my favour..

 

2) I am sure that Lloyds TSB conform to The Banking Code,and as such I will draw your attention to s13.6, reference information you may NOT pass on,IF an account is in dispute.The High Court Order I would suggest is reasonable evidence to assume that this account is in dispute.

 

3) I am also sure that Lloyds TSB are fully au fait with the, Office of Fair Tradings code for

Debt Collection Guidance,and I draw your attention to the latest information from their publication,July 2003(updated December 2006);-

 

The following are deemed to be at the very least UNFAIR practices.

 

a) Section 2,2 b,Leaving out or presenting information ,in such a way that it creates a false or misleading impression .or exploits debtors’ lack of knowledge.

HOW you could miss the ‘stay’on accounts is beyond me.

 

b)Psychological harassment,as described in Section 2.6 g,making threatening statements or gestures ,or taking actions suggesting harm.

Your last paragraph of your letter threatening collection agencies etc.

 

c) Section 2.6 h,Ignoring or disregarding claims ,that debts are settled or disputed ,and continuing to make unjustified demands for payment.

 

d) Section 2.6 I,Disclosing or threatening to disclose,debt details to third parties ,unless legally entitled to do so.

 

e) Section 2.6 k,Not ceasing collection activity whilst investigating a reasonably queried or disputed debt

 

I can only assume that based on the above,that this letter must have been sent in error,as I am certain you would not wish it to be seen as VEXATIOUS.

 

Your letter has obviously caused me a great deal of unnecessary concern,and worry,resulting in me having to take third party advice,undergo law and internet research,and take time out from my employment,as well as postage costs,to reply to your letter., I have taken the liberty of charging Lloyds the sum of £35,which I will add to my costs against Lloyds.

 

If I have to write to yourselves again, I make notice to you that I will also charge you £35 for every letter I have to send.

 

I would also point out that I intend to maintain my legal rights,and if necassary, file reports with the appropriate authorities, including, but not limited to, Trading Standards, Office of Fair Trading, Information Commissioners Office, Financial Ombudsman Service and possible court action.

 

I trust you will give this due diligence,and look forward to your reply within the next 14 days.

 

Yours faithfully

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Got a nice letter which i'm composing........ getting used to writing long correspondence.

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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Have you had a Notice of Assignment from both of them?

 

I think the "bemused" letter fits the bill here,

 

ACCOUNT IN DISPUTE

Dear Sir or Madam,

Account number: XXXX XXXX XXXX XXXX

 

I must admit that I am rather bemused as to why this account has been passed to yourselves, as it is in dispute with the **original creditor/DCA** and has been since DATE 2007.

Not only is this a breach of OFT collection guidelines, but also in breach of the Consumer Credit Act 1974 and Data Protection Act 1998

 

My last letter from **original creditor/DCA** was DATE and intimated that my complaint would be

resolved on **DATE**, this obviously hasn’t happened.

As **original creditor/DCA** are now in default of my Consumer Credit Act request, OFT Collection Guidelines, *Subject Access request and have also breached *s10 Data Protection Act request , I consider this account to be in SERIOUS DISPUTE.

 

As you are aware while my Consumer Credit Act request remains in default enforcement action is NOT permitted, under s127 this constitutes a complete defence at law.

 

Now I would respectfully suggest that this account is returned to the **original creditor/DCA** for resolution of these defaults and breaches, as **New DCA** cannot lawfully pursue any enforcement activities.

 

If **New DCA** chooses to ignore my dispute and attempt enforcement, I will initiate legal action and file reports with the appropriate authorities, including, but not limited to, Trading Standards, Office of Fair Trading, Information Commissioners Office, Financial Ombudsman Service and possible court action.

 

After taking advice, I am of the opinion that any continued pursuit is in violation of the Administration of Justice Act 1970 section 40 as well as breaching a number of the OFT Collection Guidelines

 

I hope that this will not be necessary and an acceptable solution can be accomplished.

 

I would appreciate your due diligence in this matter.

I look forward to hearing from you in writing.

 

Yours faithfully

Please note i have no legal training any advice i give comes from my own experience and from what i have learned on this site

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No they are acting on behalf of Lloyds, listing them as a client on their correspondence.

 

Can 1st Credit issue a Statutory Demand if they are not the creditor?

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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To the best of my knowledge only the owner of the debt can issue a stat demand, however, lloyds could with 1st working on their behalf, or should i say their legal section "connaughts", but i think it unlikely.

 

in any case it wouldn't succeed with out an enforceable agreement.

Please note i have no legal training any advice i give comes from my own experience and from what i have learned on this site

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Might run my letter by you if thats ok, always good to get a second opinion.

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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