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    • The only thing that could be a problem is the PO Box, I sent the letter to the address without the PO Box, the reply I received didn't mention the LOC just a follow up to my first complaint email. What I might do is resend the SAR to the PO Box as well so they can't say they haven't received it.
    • No problem about establishing a breach of contract and on the basis they have said that it was a computer error, no problem about establishing inaccurate data processing.  Probably worth waiting until the SAR just to see what it brings and any more evidence.  So, if they failed to make the disclosure by the 30-day time limit then that gives you an extra basis for an action . You could start the action now or you could wait until 30 days. I suggest that you wait. I suggest that you make a diary note for 31 days  
    • Thank you They have initiated a refund of the £56 for the trip (which still hasn't been credited). This is all they are prepared to offer plus a £100 voucher for use on their experiences (which we don't want) This still leaves us out of pocket for the parking £15.35, and the 2 x Dart charge £5. As well as the travel to Southend instead of the Queenborough. Te extra travel was in total 3.5 hours. I have spent around 2 hours writting letters, email etc. The tickets were purchased for myself anf my wife. We haven't received anything from the SAR at the moment.   In their email they have admitted an 'admin  error' so would that count as a breach of contract?   So in total  Tickets: £56 Parking: £15.36 Dart Charge: £5 Distress & Travel: £150 Total: £226.36 Minus refund being processed of £56 leaves: £170.36  
    • First draft of my snotty letter to BW Legal. I've got more up my sleeve but might save it for the next one! Dear Sean and Rachael, Thankyou for your “Letter of Claim” which you, somewhat optimistically, sent me on 24th June 2025 on behalf of your client “Premier Park Ltd.” It's baffling that such a reputable law firm with as many as 1.1 stars on Trustpilot would bother trying to extract money resulting from an entirely bogus and spurious claim. Had you even taken 5 minutes to assess the case you would have noticed it contains more holes than a Swiss cheese, but since in last year's accounts you state that you are instructed on a high-volume basis, I doubt any due diligence was performed before blindly sending me your template letter. Consequently, should you choose to pursue your claim in Court having been informed of its futility, I will be asking the court for an unreasonable costs order under CPR 27.14(2)(g). However, I would like to extend my thanks to you both for an insight into your business practices. I bet when you were studying for your law degree you never saw yourself aged 51 running a bottom-feeding law firm. I have used your company as an example to my children of what happens if you don't work hard enough at school and I'm pleased to say their work rate has significantly improved in the last few weeks of term. Please cease and desist from contacting me any further on this matter. Yours sincerely,
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Back in the mists of time, Pin1Onu started a very instructive thread. It may have been missed by most because of the heading, which appeared to be sympathetic to the PPC's (but was far from it in reality).

 

http://www.consumeractiongroup.co.uk/forum/parking-traffic-offences/164651-problems-ppcs-face.html

 

It was suggested at the time that it should become a sticky, because of the legislative references. Sadly it didn't happen.

 

In it, there appeared a little gem of advice, taken from a Trading Standards Advice Leaflet to Businesses which appears to provide an absolute defence in court against any PPC that tries to sue for breach of contract in an otherwise free car park. This is a quote from that leaflet.

 

"How is the contract made?

 

When a trader displays or advertises goods or services, he/she is giving consumers what is referred to as an 'invitation to treat'. The consumer will then make an offer to buy the goods or services, and at this point the trader is under no obligation to accept the offer. A contract is made if and when the trader accepts the offer.

 

Sometimes, the process works the other way round, i.e. the trader makes an offer to the consumer, and a contract is made when the consumer accepts the offer.

 

Under the contract, the consumer will agree to pay the trader a sum of money, and/or to do something else in return for the goods or services the trader supplies. This commitment is known as the 'consideration' in the contract. If there is no consideration, i.e. if a trader offers to supply goods or services completely free of any charge or other obligation, there is no contract at all."

 

(Emboldenment is mine for emphasis)

 

We all advise those who come on here that the PPC documents are not fines but invoices, and that they can only take you to court for a breach of contract. This is saying, most importantly, that if the parking was provided free in the first place, you cannot be in breach of contract, since a contract could not exist without one party paying the other for the service in the first place.

 

Should this not be a starting point for anyone faced with the ever growing mountain of threatening correspondence from those setting up shop in many out of town retail parks etc, looking to make a fast buck.

 

More to the point, would the likes of CPS have been successful in any of their so called wins if this had been used as a first point of defence.

 

No contract = no breach = no win.

 

This is a link to the TS advice leaflet. It's worth reading if only for some of the examples of what is not acceptable in contracts. try and spot how many breaches of contract law the PPC's commit each time they send out one of their documents (even if a contract does exist).

 

Trading Standards Central - Business Guidance Leaflet (for England, Wales and Northern Ireland)

Trading Standards Central - Business Guidance Leaflet (for Scotland)

Edited by RichardM
Added link for relevent countries.

MBNA - Agreed to refund £970 in full without conditions. Cheque received Sat 5th Aug.:D

Lloyds - Settled for an undisclosed sum.:D

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I agree - was this not essentially the basis for Susan Parry case. Excel didn't own the land therefor no loss (or contract) was possible. In my experience the PPCs do NOT have landowner rights in the vast majority of cases - the actual landowner would be a fool to give it to them.

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Something else that should be picked on and reported every possible opportunity, which is used by every one of the PPC's and as I see it, a contravention of the Unfair terms in Consumer Contracts Regs 1999.

 

Every PPC tells you that you can appeal, but you have to appeal to them. Once that appeal is played out (and usually denied) there is no further recourse to a third party arbitrator. You're told to pay up or the debt collectors are called.

 

------------------------------------------------------------

 

The Unfair Terms in Consumer Contracts Regulations 1999

 

These Regulations, which only apply to consumer contracts, say that a consumer is not bound by a standard term in a contract with a trader if that term is unfair. Examples of unfair terms would include the following:

 

Giving the trader the right of final decision in a dispute.

 

------------------------------------------------------------

 

In this case, it is the PPC's policing car parks where a fee is charged who are in contravention, (if it's free there can't be a contract) since every one of them insist that they have the final say in any dispute (which is effectively what an appeal creates).

Edited by RichardM

MBNA - Agreed to refund £970 in full without conditions. Cheque received Sat 5th Aug.:D

Lloyds - Settled for an undisclosed sum.:D

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you make a very peritinent and valid point - ie can someone be 'fined' in this way if a contract has not been entered into. i think sometimes on here people make too much emphasis on whether not the person in question was driving the vehicle. i think sometimes the point comes across that if you were the driver, this makes you liable. i guess what you are saying is that if you were the driver it is still highly debatable whether a contract was entered into, and that if the ppc cannot prove this in court, they have no case?

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they will claim the signs - no matter how good or bad they are. but as this thread has shown there is much much more to it than that. Why do think certain PPC cases are so carefully chosen, often after 'trapping' the victim.

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My understanding (limited as it is in legal fields) is that the signs are immaterial. If a trader is offering a service but is not charging for it, there cannot be a contract. It makes not one iota of difference that he has a sign up saying by parking here you are entering into a contact. Most of these signs fall foul of the UTCCR regs anyway.

 

The only way that a trader (in this case the PPC) can imply a contract is by charging an initial fee for parking. If a store trader offers free parking, then they may get around it by stating that parking is free, conditional on you using the store (but not exclusively that store and no other). However, in that case, if a person chooses not to use the store and his presence does not prevent any other person from availing themselves of the facility, they cannot claim anything other than reasonable costs, which cannot include costs incurred chasing alledged losses under contract which have not been suffered..

MBNA - Agreed to refund £970 in full without conditions. Cheque received Sat 5th Aug.:D

Lloyds - Settled for an undisclosed sum.:D

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agreed - but there is the 'other consideration'. hence they will claim the signs (but they fall over with no landowner rights in the vast majority of cases). and of course when the car park is for a retail park and not just one outlet it gets more complicated again - for the PPCs. And the signs offering parking, as opposed to the 'contract' sign, are an invitation. As for the costs the PPCs have a well worn habit of claiming costs when they can only claim losses. their cost of doing business is their cost of doing business. e.g for an attended site the ticketer has to be paid whether they issue invoices or not. Also I have yet to see a set of paperwork from a PPC that is not unlawful, and have seen many that are illegal.

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The signs themselves may be an invitation, but unless they specify an obligation on the part of the consumer in return for the provided service, e.g. parking is free provided you visit my store and spend £10, then there is still no contract.

 

My reading of it is that time limits, where to park etc only becomes an issue once a contract has been offered and accepted as they are terms/limitations of the contract, not the contract itself.

MBNA - Agreed to refund £970 in full without conditions. Cheque received Sat 5th Aug.:D

Lloyds - Settled for an undisclosed sum.:D

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