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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi all.

 

Just a quick question.

 

I wrote to the courts re a case I have brought against a company. the courts made a order and the defendand did not comply gave them extra time and they still did not comply.

 

Wrang the courts who said write and tell us also ask we list it for hearing.

 

OK so i did the middle of the month. Today i recieve a letter saying the CLAIMANTS APPLICATION will take place at XXXXXXXXXXXXXXXXX on XXXXXXXXXXXxx

 

You should attend.

 

 

Is this normal the Manager said to me that it will be done without hearing and within 3 weeks of the letter i will recieve a letter with further listing dates of stuff like witness statements etc and a date for final hearing.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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sorry I may be being dumb but you wrote to them asking them to list it for a hearing?

and now confused because they have listed it for a hearing?

 

isnt that what you asked for?

 

(not being facetious just a little confused)

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sorry I may be being dumb but you wrote to them asking them to list it for a hearing?

and now confused because they have listed it for a hearing?

 

isnt that what you asked for?

 

(not being facetious just a little confused)

 

What i wrote was as the court manager said was to list it for trial/ final hearing sorry may not have made my self clear on that.

 

i have enclosed a edited version of what i have wrote. The obvious things have been removed.

 

I am writing regarding the above mentioned claim and the court orders made on XXXXXXX, copy enclosed.

I am writing to inform you that as of today’s date the defendant, (idiots.com) still has not complied with these court order and as result I feel that (idiots.com) have no intention of compiling with these orders and have no intentions in compiling with any orders made by the courts.

As you will notice the order states they have to have complied by the XXXXXXXXX stating if they intend on compiling with these orders. After speaking with very nice understanding lady and send very nice and understanding lady and her boss numerous Emails regarding the situation and her boss contacting (idiots.com) who promised her they would get back to her by close of business on the past due. From what I understand this call still has not been made. Please find the enclosed sheets which have the emails on them.

 

I understand from speaking with the court manager today that i can ask you list this case for a trial / final hearing. I request that you do this.

Yours

TGM

Sorry if i have caused confussion but this is what i have put. The company is not called idiots.com but they should be.

 

if you could help then i would be grateful.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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its not pre action disclosure.

 

Basically the courts ordered that we use the free small claims mediation service even tho they said no to it in there AQ.

 

Basically they had until the begining of december to comply in writing and they did not i gave them a extra week due to family issues and the courts not giving me a straight answer basically umming and arring. I then contacted mediation and they siad they would contact the company which they did and they promised to call back by closed of business that day but by close of business the friday they had not phoned back so i sent the letter after re confirming the monday they had not complied the tuesday morning and that was it the letter i recieved was dated 22nd and i got it today. post mark tho says 24th.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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