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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi,

This is actually from the other side of the table. I have been asked to take a disciplinary hearing next week and the investigation goes something like this:

An employee, was hired in September and set up with a 16hr contract due to him being a foreign student, he must of submitted copies of his passport, visa and NI number as the company will not set him up with a payroll number without them. Recently an internal eligibility to work audit has taken place within the store and the copies of his passport, visa & NI number were missing, the store manager contacted payroll to fax copies that they hold back to the store and the payroll department were unable to find them. The employee was given 14 days to produce the documents and failed to do so, informing the store that they had been submitted to the IND for renewal of his visa which was due to expire on the 31st Oct 2008 and produced a letter say that the employees visa was in the application process. The store decided to suspend the employee and give him another 14 days to produce, now my wife is Chinese and I know that the application process can take 4-6 weeks, but I have been told by the HR team that if he fails to produce the documents next week then I must dismiss.

Surely this can’t be right?

Can anyone give any advise.

 

Thanks Chris

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It might be worth pointing out to your HR department that if they cannot find copies of the documents which the employee obviously must have provided in order to start work, then it is their problem not his!

 

If he has a letter to say his passport is with the IND awaiting his visa then they should wait until it comes back. Alternatively they could wait for a discrimination claim........

 

Ell-enn

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My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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i not an expert on this, but i would say it is correct, as foreigners are expected to produce evidence of their right to work in the UK upon commencing employment, and AFAIK it is now illegal for anyone from outside the EU to be employed without proof of this.

 

if this guy hasnt, or is unable to provide proof of this, then he has no right to work in the UK and thus MUST be dismissed, otherwise the company could face some serious legal repercussions for employing an illegal worker.

 

hopefully someone else will be able to clarify the finer points, or correct me if im wrong, but AFAIK thats the general gist of it.

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You are essentially correct. But, this employer must have actually seen the documents in order for the employee to be put on the payroll. The fact that they now can't find their copies is not his fault. He has a letter stating his passport has been sent to the authorities in order for his visa to be renewed.

Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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well, if HR has already verified his right to work in the UK, then they should have a copy of it somewhere, if they dont, then as you say, its not his problem, although it wouldnt be unreasonable to ask him for another copy of his documents, just as a double check.

of course, if HR has lost his original documents (passport etc included), well, that is their problem, and its a very big one at that.

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It was the inital audit on the store that found them to be missing, it was the store who requested copies from payroll, both sets i.e at store and head office are missing.

 

Chris

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ooh eck!, its HRs problem that then, not his.

one would presume they would have a record of recieving and checking the original ones, might be worth asking them if they have that.

either way it wouldnt be fair to sack the guy for HRs problem, but it wouldnt be unreasonable to ask him if he would mind supplying a backup copy of his papers, so you can put copies at the store and send some to HR to make sure their file is up to date.

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The Home Office operate an employer's helpline that will sometimes help re foreign workers eligibility to work in UK whilst applications are being processed.

 

Although I must say I have phoned them more than once and seem to get different info every time.

 

All the info is here: http://www.ukba.homeoffice.gov.uk/sitecontent/documents/employersandsponsors/preventingillegalworking/currentguidanceandcodes/comprehensiveguidancefeb08.pdf?view=Binary

 

If an employee cannot provide proof of eligibility to work in the UK then this can = a fair dismissal due to stat restriction.

 

BUT in this case you say you may have lost docs so check with home office employers helpline as detailed on link before taking action

 

Che

...................................................................... [FONT=Comic Sans MS]Please post on a thread before sending a PM. My opinion's are not expressed as agent or representative of The Consumer Action Group. Always seek professional advice from a qualified legal adviser before acting. If I have helped you please feel free to click on the black star.[/FONT] [FONT=Comic Sans MS] I am sorry that work means I don't get into the Employment Forum as often as I would like these days, but nonetheless I'll try to pop in when I can.[/FONT] [FONT=Arial Black][FONT=Comic Sans MS][COLOR=Red]'Venceremos' :wink:[/COLOR][/FONT][/FONT]

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