OH's Talk Talk debt - BCW writing

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Afternoon,

 

This morning my girlfriend has received a letter from BCW regarding a claim for £1xx relating to Talk Talk.

 

This has come as quite a shock for a couple of reasons:

 

1) The address that she has received the letter, is her previous address, that she had to leave due to harassment/violence (not a nice area)

 

2) She cancelled all accounts (gas/electric, Virginmedia & Talk Talk) the day that she was given the keys to her new place, informed them that all Direct Debits will be cancelled, and paid any outstanding accounts there and then.

 

3) None of these companies were given the new address due to the risk of being tracked down again by the people that were causing all the probs..

 

Can you please help me, as Im slightly stumped as to

How they got her new address (the old address is a flat of which a number of the flats are now boarded up inc her old one).

 

BCW are threating doorstep collection, despite informing them that the accounts were cleared when direct debit was cancelled.

Can we do anything, like a letter requesting only contact via post/No doorstop collection (id there any law relating to this?)

 

Should there be a written signed agreement from talk talk?

 

Any help on this will be greatly appreciated.

 

Ta

 

Andi

[Rayne]

Afternoon and welcome. A quick letter to BCW should deal with the "doorstep" thing, as below:

 

Dear Sir/ Madam

 

 

ACCOUNT IN DISPUTE

 

 

I note from your letter that you intend to arrange a "doorstep call". Please be advised that under OFT rules you can only visit me at my home if you make an appointment and I DO NOT WISH to make an appointment with you. There is only a license under common law for people to be able to visit me on my property without express permission: the postman and people asking for directions etc (Armstrong v Sheppard and Short Ltd [1959] 2 QB per Lord Evershed M.R.). Therefore take note that I revoke license under common law for you or your representatives to visit me at my property and if you do so, then you will be liable to damages for a tort of trespass and civil action will be taken.

 

Yours Faithfully

Don't sign, just print your name

 

 

 

As for the rest of the question, someone will be along shortly to advise correctly

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my god that was quick - thank you.

[PGH7447]

Add this to the letter

 

Dear Morons

 

You have today contacted me with reference to an alledged debt apparently owed by myself to talk talk. but have omitted any relevant details of how this debt is comprised.

 

To my knowledge I settled the said account in full on such and such date.

 

if you insist that this debt is valid then please provide me with the relevant information.

 

Failure to respond in a positive manner within 14 days will leave me with no recourse but to report your pathetic company to TS; OFT and the FSA.

 

If you do not understand this letter then please pass it to the next monkey in the food chain.

 

amend to suit of course:)

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Hmm Very strange now, we've had BCW call us tonight on MY mobile number wishing to discuss the account. The number was 0845 878 0516.

 

How the hell did they get this, and what can be done to stop them ringing me?

[PGH7447]

if they ring again ask them, if they refuse to tell you put the phone down and use the blocking facility mode on the mobile