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    • I am very much appreciated your kind help and effort on our case.  thank you for sparing your time
    • - we don’t have any writing from them so far. We only got purchase order.  - what we wrote to them is what we have written here almost as well. We have sent 2 emails and no response back.    -  expenses : fuel 90.90£, insurance changes back to current car 98.97£. i will attached those expenses in here.    How can I assist more?  Expenses .pdf
    • Typical Moorside Claim-complete  rubbish. Is it not time we began to specify what is wrong with them as opposed to the generic one we usually use. By doing so we draw the Judge's attention and we can see if he gets them to correct these omissions. For example we do not know what  the alleged breach or breaches are. They do not know who was driving so they try to cover that by assuming that they are the driver and the keeper despite Courts not agreeing with that premise. Why has the cost escalated when the maximum should be £100.  And what is the breakdown of those costs-damages, debt collection and/or something else? Why  are the charging £170 from day 1-especially the £70 if that  is for debt collection and the river is responsible for the first 28 days and surely cannot be charged until they have received the  PCN at least,  as it was issued without their knowledge. Probably won't mention that on their second Point 3 they are charging you an interest rate of £0.00. Wazzacks.  
    • Sales, branding and tight cost controls have helped Pop Mart's profits balloon in the first half of 2025.View the full article
    • Last week, the US president urged Brazilian authorities to end their prosecution of the country's former President Jair Bolsonaro.View the full article
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I would appreciate some advice on how to introduce evidence to challenge a DCA’s evidence in their Claim.

The situation is that three years ago I had a dispute with a credit card company who were threatening me but never issued a DN. Around 18 months ago I received a letter headed ‘Defaut Notice’ telling me that the account was ‘assigned’ to one of the DCAs that is mentioned in these threads. I issued a CCA request with a £1 PO but got no response and the DCA eventually issued a N1 claim form through Northampton last August. Of course, no CCA or DN was attached to the claim form.

I wrote a CPR 18 letter and then filed a holding defence on the grounds that they had not complied with S78 nor filed any documents. I followed that up with a letter requesting disclosure under CPR 31. Again nothing. We exchanged AQs (although the DCAs was almost blank!). I then received notice from the Court that there would be an Allocation Hearing on 11 December at 2 pm.

On the morning of the hearing, I received a letter from the DCAs solicitors dated 10 days earlier in which they attached a copy of the ‘CCA’ (scanned illegible Application Form without presribed terms); a copy of the Default Notice issued by the DCA and a copy of the NOA, supposedly issued by the OC. Outside the Court, the DCAs solicitor tried to get me to settle claiming they had supplied all the required documents and that he had instructions to obtain summary judgement and ask for a Charging Order!!

When we got into court, the judge started by saying that he had not been able to read the documents fully as for some reason the documents had only just been placed on the file although they had been sent 10 days earlier!! But from what he had read before, he said he was inclined to strike out the claim. The solicitor jumped in and said he had instructions to ask for an adjournment so that the parties could settle!! The judge took the bait and then said that the case was adjouned for a month but as the documents had only been sent in by letter, he wanted them putting into evidence properly and gave the DCA four weeks to file an amended Particulars of Claim and a further two weeks for me to file an amended defence if I wanted.

The four weeks were up on last Thursday and on Friday, I rang the court who told me nothing had been filed. But yesterday (Saturday) I got a large envelope from the DCAs solicitors with an Amended POC and the same documents sent to me earlier duly evidenced. Assuming the court will roll over again and allow the late filing, I have begun writing my Amended Defence. I have no problem knocking the NOA, the DN or the CCA into touch. They are all wrong or are invalid.

I have now read the Ameded POC more closely and also the ‘exhibits’ only to realise that the DN and the NOA are ‘manufactured’ and are different from the ones I received originally. Both versions are still dated the same but the ones in evidence are different from the ones that were actually sent to me. Now, the name of the DCA has changed slightly to show the DCA who is now the claimant (same group, just a different company) the address of the DCA has been updated to show the DCAs current address which is different from that on the original; and finally, the names of the signatures on the documents differ. In short, the ones produced in evidence have been manufactured for the claim.

Now then, here is my dilema. Do I refer to these ‘manufactured’ documents as false and produce the ones actually served on me as my own evidence (As Docman 1, 2 3 etc) or should I let the DCAs solicitor tell the court these were actually sent and then produce my own in rebuttal to the DCAs evidence. As I can challenge either version, all that I would be showing is that the DCA are a bunch of bankers. Any suggestions/opinions please?

Arrow Global/MBNA - Discontinued and paid costs

HFO/Morgan Stanley (Barclays) - Discontinued and paid costs

HSBC - Discontinued and paid costs

Nationwide - Ran for cover of stay pending OFT case 3 yrs ago

RBS/Mint - Nothing for 4 yrs after S78 request

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Hi Docman, you've most liokely got them by shorties anyhow.

But was the CCA they produced in response to the CPR31 request?

I believe you are entitled to a true copy of the executed agreement at that stage. The judges statement is also strange, he states they had only been placed on file, It would be worth enquiring when they were actually received by the court, it seems a little underhand of the other side. They most likely werent expecting you to turn up.

 

I think they have cooked their goose by producing a different DN etc, so personally I would highlight this to the Court before getting there, because it seem like wasting the judges time if you pulled this at court.

You can point out pretty strongly that perhaps they were trying to confuse the Honourable Judge.

I dont have loads of legal experience, just personal experience dealing with Shister lawyers

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Thanks Baz. I think you are right in that the DCA didn't expect me to turn up. He just had a few papers with him, not the usual trolly load of stuff they carry around.

 

I certainly don't want to annoy the judge, so I might just point out before hand that the docs are manufactured. Regardless, both versions are invalid anyway, so if anyone with half a legal brain at the DCAs solicitors looks at my defence beforehand, they might conceed and issue a Notice of Discontinuence - well, I can hope I suppose.

Arrow Global/MBNA - Discontinued and paid costs

HFO/Morgan Stanley (Barclays) - Discontinued and paid costs

HSBC - Discontinued and paid costs

Nationwide - Ran for cover of stay pending OFT case 3 yrs ago

RBS/Mint - Nothing for 4 yrs after S78 request

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  • 5 months later...

Well after a couple of more visits to court, the judge ordered disclosure of documents on 29 June - and guess what?This week I received a 'Notice of Discontinuance'. That is what it says in the heading but it isn't the form from the court (N279). Instead the wording is simply 'The Claimant has provided notice that they intend to discontinue their claim in respect of this claim. Dated xxx".

 

Does this count as a proper Notice as it isn't on the court form or are they just trying something on?

  • Haha 1

Arrow Global/MBNA - Discontinued and paid costs

HFO/Morgan Stanley (Barclays) - Discontinued and paid costs

HSBC - Discontinued and paid costs

Nationwide - Ran for cover of stay pending OFT case 3 yrs ago

RBS/Mint - Nothing for 4 yrs after S78 request

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That is an excellent result - don't forget your costs...

 

I think that technically it isn't - it sounds as if they've forgot to serve you with correct form

 

I'd phone the court office and see if they have received a formal notice

If I've helped feel free to add to my reputation.

 

I am not a Practising Lawyer. My comments are my opinion only. You should not rely upon those comments and should always take your own professional advice from a practising Solicitor or Barrister

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Well after a couple of more visits to court, the judge ordered disclosure of documents on 29 June - and guess what?This week I received a 'Notice of Discontinuance'. That is what it says in the heading but it isn't the form from the court (N279). Instead the wording is simply 'The Claimant has provided notice that they intend to discontinue their claim in respect of this claim. Dated xxx".

 

Does this count as a proper Notice as it isn't on the court form or are they just trying something on?

 

 

Ooo wasted costs order time ;-D

 

I wouldnt believe anything until the court file has a copy.

 

S.

 

edit: ............and well done :-)

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Thanks guys. I'll call the court later today to check.

 

Started to work out my costs last night. With 2 trips to court etc, and because I charged for receiving and reading every letter their solicitors sent to me, costs add up to over £500, even at £9.25 per hour.

Arrow Global/MBNA - Discontinued and paid costs

HFO/Morgan Stanley (Barclays) - Discontinued and paid costs

HSBC - Discontinued and paid costs

Nationwide - Ran for cover of stay pending OFT case 3 yrs ago

RBS/Mint - Nothing for 4 yrs after S78 request

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That actually doesn't sound unreasonable

If I've helped feel free to add to my reputation.

 

I am not a Practising Lawyer. My comments are my opinion only. You should not rely upon those comments and should always take your own professional advice from a practising Solicitor or Barrister

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