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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I have been employed with my company for almost 6 months. In that time I have had 5.5 days off sick. Following my return to work from my last absence (2.5 days back in December) I recieved a letter from my boss saying the company wished to contact my doctor.

 

I hung on to the letter as my boss was on holiday and I wanted to get some HR advice first.

 

Yesterday I sent my boss a note saying that I though we should meet and discuss this - and told her I had no problem with them contacting my doctor, but that I was perfectly healthy thank you and fit to work.

 

In that meeting she also mentioned that the end of my probation period had passed without them noticing (it was the end of November). She said that they woudl like to extend my probation period for 2 weeks from yesterday. I said that while I was willing to enter into a review period, I was not willing to move to a 1 week notice period from my current 1 month notice period.

 

This morning I recieved a letter from my boss stating that I was being called to a formal disciplinary for 'serious misconduct' due to 'unacceptable levels of absence from work'.

 

The letter notes 8.5 days absence: 5.5 days I was off sick. 2 days that I worked from home - once due to a horrible cough and once due to a leaking roof and another day's holiday that I took due to same leaking rook.

 

This adds up to 5.5 days sick, 1 day holiday, 2 days working from home. In all cases I have informed work before 9am.

 

The letter also states that my company retails the right to take into account my length of service with the company and to vary the procedures accordingly.

 

So my questions are - is this serious misconduct? And also - what do they mean by the right to take account my length of service and vary the procedures accordingly?

 

Any other advice would be valued!

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Genuine absence is not misconduct, however it can mean that you are incapable of doing the job and is a potentially fair reason for dismissal.

 

Within the first 12 months you cannot normally claim unfair dismissal but if you are dismissed you would be entitled to your full contractual notice and your employer can only vary it as the contract allows.

Post by me are intended as a discussion of the issues involved, as these are of general interest to me and others on the forum. Although it is hoped such discussion will be of use to readers, before exposing yourself to risk of loss you should not rely on any principles discussed without confirming the situation with a qualified person.

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THanks - I don't feel that 5.5 days absence is TOO bad - they were all genuine and in all cases I called in before 9am.

 

I am concerned about the following statement in the letter I was sent: We maintain a statutory right to discretion by taking into account your length of time with the company and to vary the procedure accordingly in respect of formal warnings and inclduing termination. Is this true?

 

I've checked the staff handbook on on absence management, and the procedure set down has not been followed AT ALL. You are supposed to have a meeting after 4 days absence over a 2 month period - which actually I haven't had - it was 2 days in august, 1 day in october and 2.5 days in December.

 

Also - up until Tuesday all my boss wanted was permission for them to contact my doctor, which I had agreed to.

 

It was only after I refused to re-enter a probation period (and 1 week notice period) that I was called to a disciplinary hearing. I am sure that this is the REAL reason why I have been called to a disciplinary.

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