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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi, I apologize in advance for this is long winded post, but any advise will be much appreciated. Here goes. In June 08 stopped by police saying no ins on vehicle, gave name of insurance broker ect, but still maintained no ins, they seized vehicle,took all details, and left me and husband on pavement without any concern. In May 08, sadly, we had been repossessed and as we where self employed and worked from home this left us both jobless. We was staying with my mother-in-law in another town, most of our possessions and paperwork was in storage in family members sheds/garages ect. However, two days later found a letter from "aquote" confirming payment by credit/debit card in full for ins policy they had placed with Provident ins, together with insurance certificate &policy schedule dated 19th Feb 08. Produced documents at police station, they said policy had been cancelled in April 08 due to none payment of monthly premiums. Contacted aquote where we was passed from one operative to another and told us they had not taken the full payment only 1/2 payment and another was due on 19th March. We had had no notification that the full payment had not been taken by post or telephone and the policy cancelled/no request for insurance certtificate to be returned/we told them of our confirmation letter confirming payment in full by debit card, and the responce to this was "oh thats just a standard letter we send to everyone", so they confirm full payment to all customers regardless if payment recieved by monthly installments/or paid in full. We had to take another policy out with another company, pay £434.00 to get our vehicle back from the towing company, which we had to borrow from family and still not had any explanation from aquote. Now i have to go to court and try to plead with the magistrates not to ban me from driving and hope they will not give me a huge fine that i have no chance of repaying. Will the duty solicitor be able to advise me if i go to court in advance of the hearing.( Did warn it was long winded) Thanks for taking time out to read my post.

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Technically (in the eyes of the law) it is the drivers responsibility to make sure that the vehicle they are driving is insured and fit for use on the road, having read your post it would appear that there are mitigating circumstances in this case and will most probably be taken into account by the Magistrate.

 

Having said that, they will argue that you should have known that only 50% of the premium had been taken, but in reality if someone receives a letter from their Insurers stating full payment has been made then how many of us would then actually check bank statements???

 

What you need to do is have all your paperwork ready to show the Court and explain that you thought everything was in order, explain to the Court exactly how you have been treated by your Insurers and what they failed to do (ie send out cancellation notice).

 

Once the Court case is out of the way you then have a complaint you can raise with the FOS about your Insurer.

 

Mossy

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