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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I advanced a company £2000 for a project they failed to complete. They refused to refund so I took them to small claims and won by default as they didn't attend.

They sent me email saying company had ceased trading so they wont pay although they appear to be trading under new company name (one word different from old company name) The company has a sole director. I requested copy of cheques before the hearing to see if they had gone into directors personal account but they didn't reach me. (still haven't)

In the court, I was a bit nervous but I did ask judge about making the director liable and the judge replied that it was based on the contract and contract was with the company.

However, the contract does not have the obligatory Company info on it. Name and address are there but no reg. number or country of registration. Not only that, under Tax liabilities, it states:

The Company and the Contractor declare and confirm that it is the intention of the parties that the Contractor shall have the status of a self-employed person and shall be responsible for all income tax liabilities and national insurance or similar contributions in respect of his or her fees and accordingly the Contractor hereby agrees to indemnify the Company in respect of any claims that may be made by the relevant authorities against the Company in respect of income tax and national insurance or similar contributions relating to the Services under this Agreement.

I'm not in a position to chuck loads of money at this. All communication was signed by the director on non-headed email or letter. I'm certain that any company assets will have been hidden if they ever existed (company is in first year so no accounts)

Director has made it blatantly clear that she has no concept of company law or any compunction about bending the rules.

Any suggestions more than welcome.

Just for clarity: The contract is referring to me as the company (I'm not, but I am a sole trader) and the director as contractor

Edited by Dustymunchkin
clarity
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If they failed to comply with the requirements of a LTD company, then you will probably be able to sue the director personally. Especially in view of the statement which you have discovered under tax liabilities.

 

Bring another action.

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Thank you!

I presume I will have to pay the £415 in fees again to go through the small claims a second time but am I allowed to bring the same action against what is effectively a second party when the CCJ is already against the company and if so, might I be able to reclaim the first £415 costs (I suspect that might be pushing it)

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Have you done any research with Companies House? You can look up the name of any companies (including dissolved ones) to find out what has happened - e.g. is it the same company that has changed its name, or has the old company been liquidated? If you have a CCJ against a company that is still in existence it should be enforceable (by court bailiffs if necessary).

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Thank you both. I have checked CH. Director has been setting up Co names all year. Well 4 to be precise. It's like she's read the 'Beano Book of Company Scams for Girls'

She says she didn't go to court because she was told she couldn't defend a company that had ceased trading. (obviously it hasn't really ceased trading) and that otherwise she would have counter-sued me.

I've advised her to apply to have the judgement over-turned and stop taking advice from Noddy.

I'm sure she won't but if she did it would be cheaper and resolve my question. Can I get a second judgement on same case?

 

As for fraud. I think she'd explain that it was legitimate to set up a new company when the first one was empty. She'd be very surprised if a judge thought it was wrong. I can imagine her saying 'Daddy did it all the time!'

 

And yes. £415 was way more than I imagined. Starts at £35. Then £80. Then £300 if it goes to court. I never really doubted I'd win - contract was absolutely clear that I'd be refunded in the event of non-supply - I did think they might refuse to pay. It's a tough decision to make. In the end, it was the moral issue that made me keep going.

 

In a way, a higher charge with some kind of rebate to the winner would be fairer (You listening Gordon?) Under this system, the real crooks, the ones who wont pay, won't be taken to court either.

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