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    • New thread started as you & LFI suggested.  It's best to have one ticket per thread, if not people get confused about which ticket they're giving advice for. Firstly, you have every right to be absolutely fuming at MFG.  You go twice and spend money - and what do you get?  A demand for £100!  Do the people who caused this mess resolve it?  No, they lie and mess you about.  No wonder you're so angry. However ... we're worried you’re leaving yourself open to accusations of theft (even though you made it clear the goods would be returned) and criminal damage.  If you take the initiative and approach the garage politely, (a) that covers yourself at least a bit regarding any possible criminal accusations, and (b) if the manager has a brain you two can easily sort everything out. I say if the manager has a brain.  They might try and play the hard case and stupidly put the blame on you.  Who knows. Anyway, how about sending this 1st class post on Monday?   Dear Manager, I am the person who temporarily took some non-perishable goods from the BP shop on Wednesday and left a letter. I have since calmed down and am writing this letter in a friendly, amicable way between adults without abuse or at all costs apportioning blame. What happened is that some time back I visited your premises at 3.15am to buy fuel.  I then revisited at 8.30pm the same day to use the shop. Afterwards I received an invoice from Euro Car Parks for £100 (discounted to £60 if paid within 14 days). What happened is that the ANPR cameras joined the two visits together and ECP issued the invoice for me staying an absurd 17 hours.  I mean you provide a good service but who would stay 17 hours! If you Google "double dipping" you will see that this is a continual problem in the private parking industry and the industry’s own Code of Practice highlights how steps should be taken to avoid issuing invoices in these cases. When I brought this to MFG's customer services' attention you refused to have the invoice cancelled.  I also visited you and again you were unhelpful. Please "take a step backwards" and put yourself in my position.  Say you visited a supermarket on a Saturday evening.  You also visited on a Sunday evening. Later you got a demand for £100 from a private parking company.  You politely asked the supermarket to intervene but they refused.  I think you would consider the matter unfair and you would be extremely angry with the appalling customer service. Anyone who has even a rough knowledge of the law knows that ECP are your agents, you called them in.  You are the organ grinder.  They are the monkey.  You can easily tell them to cancel this invoice. So i am writing to request an appointment with you in order firstly to return the goods which are yours and of course which I should never have taken.  I would like us to be able to speak in a friendly, adult manner. However, secondly I am not prepared to take all the blame for this matter.  I also request confirmation from you that you have had this unfair invoice cancelled. Yours,
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    • well post it to youtube or facebook. so we can look at it.  
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Claim Form


enigma

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Hi

 

I received my letter form Anita Hicks today at Barclays stating how sorry she was that I would not be accepting her 50% offer and basically saying where see you in court.

 

Can anyone help with a few questions about the claim form N1:

 

1) The section for brief details of claim, what wording should I use.

 

2) Value, Should I brake it down as follows: £ Bank Charges

£ Overdraft Interest

£ 8% As allowed by the court

£ Total

 

3) Where it says amount claimed do I put the total as above and they have a separate space for court fee.

 

4) Particulars of claim, is it ok to use the template in the library section - particulars of claim hard copy.

 

5) I am with the Woolwich but all my correspondence has been with Anita Hicks at Barclays, who am I taking to court The Woolwich or Barclays.

 

I would be grateful if anyone can help with any of these questions.

 

Thanks

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Okay, here goes:

 

1: Give a brief brakedown of the reason you're taking the action, and something along the lines of "I realised that the charges may be in breach of the Unfair Terms in Consumer Contracts act on and wrote to advise my bank of the situation, and to ask for a return of the charges. They have refused to either return the money or agree to be bound by the terms of said act, so on I warned them that to refuse to comply would lead in court action. They still refused to comply."

 

2: Yes, that's a reasonable way to express the amount, except you should also put the court costs here (specified as costs) since you will also be claiming this amount.

 

3: Give the total minus the court costs here. Use the box provided to give the court costs.

 

4: It's okay to, but it's a lot better if you personalise it with details applicable to your own particular case, rather than just put in the particulars of claim from the library verbatim. Courts prefer a personal touch, it gives them more of a sense that you're doing this because you regard the situation as unfair to you personally, rather than are just following someone elses guidelines.

 

5: You're taking the organisation you've been talking to to court. I'm not sure why you'd be talking to Barclays about The Woolwich, but the bank you need to sue is the bank that holds the account in question. If this account is held at a branch of Barclays, sue Barclays. If it's held at The Woolwich, sue the Woolwich. The only caveat there is if you're suing the Woolwich you should perhaps put an extra step in threatening The Woolwich as an organisation with legal action, but CC'ing Anita Hicks in on it so that The Woolwich have no excuse to claim they weren't given a chance to settle.

 

Hope this helps some.

 

-=Vixy=-

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  • 12 years later...

This topic was closed on 03/06/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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