Jump to content
We are now - The National Consumer Service ×


  • Tweets

    No tweets were found.

  • Posts

    • you number your reply as the same number as in their con (you don't need to repeat their cons words in RED) so: Defences. Background The pursuer is a well known Debt Buyer or debt collection Agency that purchases large debt portfolio 'En-Masse' for a discounted Pence to Pound reduced value. These debt portfolios, be them direct from the Original Creditors or exchanged under sales between like Debt Buying Organisations, were likely placed for sale because the Original Creditor neither wished to prosecute their customer themselves due to bad publicity or are typically related to issues of enforceability under the Consumer Credit Act. i'e [1. The parties are designed in the instance. The Pursuer has no reason to believe that any agreement exists prorogating jurisdiction over the subject matter of this cause to any other court. The Pursuer has no reason to believe that any proceedings may be pending before any other court involving the same cause of action between the parties as those named herein. The Defender has resided at the address in the instance for three months immediately preceding the raising of this action and is domiciled there. The nature and circumstances of the said residence indicate that the Defender has a substantial connection with Scotland. This court accordingly has jurisdiction.] 1. Admitted. [2. On or about 4 November 2016, MBNA Limited ("the Original Creditor") entered into a credit agreement (hereinafter referred to as "the Agreement" with the Defender. A copy of the Agreement will be produced. The Agreement is regulated by the Consumer Credit Act 1974 ("the 1974 Act").] 2. NOT KNOWN AND NOT ADMITTED It is accepted insofar that I have had financial dealings with MBNA, i do not recognise the debt nor recollect leaving the outstanding balance to MBNA that the pursuer refers to so have therefore sought clarity from the pursuer given that that they are the assignee of this alleged debt and have very little knowledge of what they are claiming for.  The pursuer clearly states A copy of the signed agreement will be produced upon demand and that the agreement is regulated by the consumer credit act 1974 ( the 1974 act ). The Said Act holds important legal protections for consumers regarding enforceability and a creditor or debt buyer must meet these by providing documentary evidence. On date 08/04/2025 a CCA request section 78 under the Act was sent recorded, the pursuer replied dated xxxxx: We write further to your request for account documentation under section 77/78 of the Consumer Credit Act 1974. Unfortunately, the original creditor has confirmed that they are currently unable to comply with your request within the 12-day initial timeframe. Although the account is currently unenforceable the outstanding balance remains collectable and it is acceptable for creditors to register and continue the reporting of a default. We will contact you further upon receipt of an update from the original creditor. Yours sincerely, [3. The Defender failed to maintain payment of the instalments due in terms of the Agreement. On or around 14 December 2020, MBNA Limited ("the Original Creditor") served a default Notice on the Defender. The Defender failed to make payment in satisfaction of the default Notice. The Agreement was terminated. Following the termination of the Agreement the balance due thereunder is £5,803.08 which is the sum sued for.] 3. NOT KNOWN AND NOT ADMITTED 4. The Original Creditor's rights in terms of the agreement have been assigned to the Pursuer. Notice of the assignation has been intimated to the Defender. 4. NOT KNOWN AND NOT ADMITTED 5. The Defender has been called upon to make payment of the sum sued for but has refused or at least delayed to do so. This action is accordingly necessary.  5. DENIED pleas in Law The defender puts the pursuer to strict proof provide all the required documents to legally be able to enforce under the consumer credit Act and bring this claim to court. The Defender craves that the court uses its powers under the Consumer Credit Act 1974 and declare the documentation supplied by the Pursuers as unenforceable. Accordingly, given the Pursuer’s averments are irrelevant et separatism lacking in specification, the action should be dismissed. The Defender denies the sums being claimed as due and the resting owing decree should not be granted as craved. .......................... don't forget you must file a motion to the court proposing they accept your late response  you are a Litigant In Person and failed to understand the procedure correctly when filing form 07 . you must also: (5) directs parties to lodge electronically, with the Sheriff Clerk their email to [email protected] by no later than 12 noon, 2 working days prior to the hearing, a note setting out the name, email address, and telephone number of the person who will conduct the hearing for each party.      
    • Let me check the documents if I will be able to find for 3 months intial warranty.
    • Interesting insights on how Trump thinks. Alastair Campbell's diary: How to understand Donald Trump - The New World WWW.THENEWWORLD.CO.UK The chaos he inflicts on the world is perplexing, but his behaviour has clear patterns  
    • Thank you. The document you have posted is not very clear at all that it is based on a warranty rather than statutory obligations. Is there any other information/advertising/communication which says that either they sold you your car with a three month warranty or else that they sell all their cars with a three month warranty?
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Thanks
        • Like

Recommended Posts

Hi folks, long time lurker first time poster. Sorry its a long story.......

 

 

I buy a 2nd hand car (just over 3 yrs old so out of warranty) from Garage A, which is about 20 miles from my house). Garage A provides an insurance backed warranty for 12 months provided by the AA.

 

7weeks later I'm driving home from work (just before christmas) and it starts playing up, I'm passing by a local place, Garage B and decide to stop in and ask for a quick once over. Mechanic comes out to look at the car and it wont start. Mechanic asks me to leave it there and they'll inspect it the following day, it wont start so leaving it there seems the easiest option...

 

Mechanic calls a day or 2 later and says they have problems diagnosing the car as the main engine control unit is blocked, he's tried several different tests on the engine and it doesnt appear to be anything mechanical. He thinks ECU faulty and is sending it away for inspection and repair. He offers me use of a 'courtesy car' after christmas holdidays which i accept.

 

Post Christmas holidays mechanic rings to say ECU tested not repairable, needs replaced. I ask him to clear the work with the AA. He comes back to say the majority of work is cleared and the part is being ordered. There may be a shortfall on his costs of about £100 from what the AA agree to pay, I reluctantly agree as i really need the car back on the road.

 

A week later part arrives and fitted, needs to go to main dealer to be programmed. Another week later car has been to main dealer and still wont start, main dealer says problem is with fuel pump. Mechanic says AA not likely to cover it. Cost is c.£2k

 

Now its getting complicated so I calls garage A and ask if they can help given they sold the car such a short time ago. They offer to recover the car, give a second opinion and carry out the repairs.

 

Garage B not happy that Garage A is coming to collect the car and demand their costs paid before they release it. I pay their costs (£1k) and ask for details of all work done in return for release of car. £900 of the costs have an AA approval claim reference number for me to claim the cash back.

 

Car back at garage A and they send fuel pump off for inspection. Confirmed faulty by the manufacturer and cost to recondition given to garage (£950). Garage A's verbal opinion is that it would be very unlikely that both ECU and pump were at fault at same time.

 

Garage A notify AA that they need to recondition fuel pump and seek approval to claim cost.

 

AA contact me and tell me the claim approval for the original ECU has been rescinded, as its approval was coniditonal on this being the problem that was preventing the car from starting. I query how they can rescind a claim, ie they should have satisfied themselves of the problem before giving approval.

 

Garage B have still failed to provide backup evidence to their invoice so i start to pursue it myself. Garage B adamant that both faults existed in the vehicle but it would have been impossible for them to diagnose the pump problem when the ecu was shut down.

 

Eventually i get my hands on a report by the company that Garage B had test the ECU. Report says the type of unit is one they cannot fully test, but their inspection suggests "it is not a complete non runner"

 

My non mechanical reading of that is that the ECU was not acutally to blame all along, and this is supported by the opinion of mech in Garage A.

 

Garage B claim that they are still right to have replaced ECU and that my beef should be with AA. I state that want my money back and whether it comes from Garage B or AA I dont really mind. I state that the written evidence suggests he was wrong to do work and it is up to him to clear his name. He states he has a clear name and if I start 'mudslinging' he wont assist me getting money from AA, also if I attempt to claim from him he will bill me for a months hire car (11 yr old beaten up 1.0L hatchback courtesy car). I offer to give him the opportunity to convince AA he was right, and suggest that he attempts to recover the old ECU in order to do so. He thinks old ECU has gone back to car manufacturer and if it was recoverable the cost would be £200 (equivalent to exchange discount). He isnt willing to pay for that. I havent volunteered the ECU test report to the AA yet.

 

 

So that is where the story rests. Anyone care to voice their opinion as to who I ought to pursue:

 

Garage A for selling goods not fit for purpose? Although I know that their recourse is to fix the goods which wasnt offered to them by virtue of my car stopping in Garage Bs permises.

 

Garage B for carrying work not required?

 

AA for giving approval for the work and then rescinding?

 

 

Once again, sorry its been so long :cool:

Link to post
Share on other sites

The problem is going to be what Garage B told the AA when getting authorisation and where they sent it. Did Garage B ask to change the control unit on the basis of the report which the AA were aware of?

 

On the face of it one would think it's quite straightfoward, in that it's the AA who should pick up the bill. However, like I keep harping on about, you do not get a warranty but an insurance policy against mechanical failure which has a defined limit of liability. The problem here is that there are 3 garages involved who need paying and there is a ceiling to the amount covered on each and every claim ( read the small print) and this will be one claim.

 

The reality is that it's the AA who need to sort this one out so I'd go there first. The downside is that you removed it to garage A, presumably of your own accord whereas if you had left it there it would have been their problem to deal with the AA.

 

Without doubt, I'm sure someone here will be along to advise you about SOGA and the six month direction against Garage A.

Link to post
Share on other sites

Forgive my idiocy here, but I dont get why you didnt take the car straight back to Garage A when you realised there may be something majorly wrong?

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

Link to post
Share on other sites

MrShed, I did! I was informed that changing the ecu was fairly routine, and the AA was covering it so i let garage b carry on with the works. It was when garage b did the work and it didnt cure the problem that I got the car straight back to garage a

Link to post
Share on other sites

Helios

 

Thanks - my advice to date has been to pursue garage b so i'm confused. In the meantime garage b is making a bit of an effort to assist me in pursuing the aa so pursuing him just now is just going to ruin any existing goodwill. I havent made the aa aware of the report on the ecu, dont know if they have seen it or not.

Link to post
Share on other sites

Well the AA have done a full and unexpected U turn and agreed to cover both repairs. :) A few emails mentioning the Ombudsman and small claim court seem to have done the trick.

 

AA claim limit is £2000 and I'm still £450 short but looks like Garage A and myself will come to an agreement on that.

 

Thanks for replies folks!

Link to post
Share on other sites

Check your policy to determine what is the maximum amount claimable under the total. It will be in the small print. Then look at increasing the cover. The problem with these policies is that they are outdated and don't relflect actual costs.

 

So on an HPCR diesel engine, such as I would allege on a Renault 2.2 or 1.9, if it throws a con rod then it's £7000 for a replacement. Insurerer liability £2000 leaving the consumer £5K out of pocket.

 

The problem will get worse as well in a few years where policy's will be offered with not vastly increased terms but with the introduction of more complex systems, such as 7/8 speed gearboxes and highly advanced suspension systems let alone the green brigade and the emissions control systems.

Link to post
Share on other sites

  • 4 weeks later...

hi im new to this site unsure my way around it,

 

i have a problem with my fiat punto 2006 last year is when it all started, basicly when slowing down or stopped the car cuts out when in neutral in gear whatever it cuts out, last year it went on the diagnostic machine no error codes so they put it back to factory settings i didnt think anymore about it, 11 months later same problem again when back to the fiat garage diagnostic machine again i havnt seen the report but this time they said to replace body computer and cable £420 while getting fixed they also replaced a sencor for rev counter?? then next day im traveling for work and it starts cutting out again they havnt fixed anything im so angry, i phone them straight away they took my car back to look at it, i was informed they putting it back to factory setting again this does not to fix the problem, i am unhappy i have spent over £500 for nothing to change and i want to be compensated or refunded whatever for the wastse of time so called work they have carried out, i feel fiat playing a guessing game with my car and my money.

 

so some up i need to no where i stand with the work they have done that has not change anything and how to get my money back as £420 that i paid this week was a complete waste of money and feel unhappy with service

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...