hfo/3g

[mr_elbow]

ok first post and i know theres a few of the same but just wanted to get my story on for advise, so here are the facts;

 

1st letter dated 15/12/2009 from roxburghe

 

re: hutchinson 3g uk ltd

account number: xxxxxxxxxx

total amount due: £367.37

 

first line reads;

 

your debt has been passed to roxburghe (uk) ltd by the above named client as they have been unable to obtain payment from you. all contact must now be made through these offices.

 

right, so i called them up and disputed the debt and made it clear that i had a one yr contract with 3g and the debt was cancelled by letter and a follow up phone call, i also told them that at the time i took the phone out i was a manager of a phone shop and knew exactly how to correctly cancel a contract. roxburghe said the debt was owed because the contract wasnt cancelled and 3g continued to run it for a further eight months and it was finally disconnected by 3g on the 26/02/05, they also confirmed the first payment was made by DD on the 22/06/03 and the last payment on the 22/06/04 which is exactly 13 payments. that would include the 12 monthly payments for the contract and the 13th payment at the end of the 30 days notice given at the end of the contract. as i said i disputed the debt and the lady on the phone said she would escalate to the relevant department (disputes i assume) and they would contact me. so fast forward to today and i get this;

 

2nd letter dated 12/02/2010 from roxburghe (72 hour notice) in large print at top of letter

 

re: hfo capital ltd

account number: xxxxxxxxxx

total amount due: £367.74

 

first line reads:

 

we have written to you previously and you have failed to resolve this matter with us. as a result, your file is being reviewed to decide the best course of action to take.

you now have 72 hours from receipt of this notification to make payment.

 

so, i call again and speak with a gentleman, i ask him what notes are on the system for my account and he tells me that the last notes say i will be calling back. i tell him that i was told my dispute would be escalated and i would recieve contact from them and what more information could i possible give them. he then tells me the call 3g to confirm what notes they have on my account and they can then conference call with them to end this dispute and he also happily supplies me with a telephone number for them, my 3g mobile number and account number.

 

i call 3g and speak to a helpful man who looks into my account but cannot help and says i must speak with hfo and supplies me with a telephone number.

 

so, i call hfo and.......it rings 3 times then line goes dead and have tried this several times.

 

so i'm lost, what do i do?

 

interesting facts to consider;

1. two diffrent companies under re: at begining of letters

2. two different amounts as debt owed (albeit by pence)

3. my quote reference and account number is the same on both letters so the two companies/two amounts doesnt add up somewhere

4. letters from roxburghe have come to my address where i live now and have done for 4 yrs and 3g still have my old address which was confirmed when i rang them so how did they get this address.

5. i have had no correspondence from either 3g/hfo/roxburghe regarding this matter before the first letter dated 15/12/2009

 

thank you for taking the time to read this and thanks in advance for any advise.

 

kind regards

 

Mr E

[Revenant]

Hi mr elbow

Welcome to CAG

Firstly save your breath and stop talking to any of them over the phone (First rule of CAG ), you're wasting your time and they will deny any/everything the say later, do everything in writing that way they can't lie afterwards . . sorry I meant bend the truth

These are just bog standard threat letters and as you're positive that all was cancelled correctly (Have you got written proof) then it's up to them to prove you owe the money not the other way round

You could send a simple . . I do not acknowledge the debt or your right to collect it so please send all the documentation you hold to substantiate your claim . . etc and sit back and wait for the reply

Make them do the work

Good luck

R

[mr_elbow]

would anyone happen to have a template or link for one of these letters and of course i guess i send it recorded post right? do i send it to roxburghe?

[247orbital]

Mobile companys are it seems, very difficult to deal with once an alleged debt has been passed on to a DCA and HFO/Roxborough are particularly nasty. I had a similar issue with an old O2 account, even O2 admited there was nothing owed and the account had been closed correctly they would not provide me any written proof of this. So I had to spend £10 and SAR them. Once I had this it was fairly staight forward to deal with, although in my case it wasn't HFO.

As said above never speak on the phone to them, everything in writing and sent recorded delivery. When you receive the SAR write to HFO enclosing the proof that no debt is owed and inform them they have 21 days to remove the entry/default or you will go to court for removal and compensation.

[DonkeyB]

Subbing

[mr_elbow]

What does subbing mean?

[The Cappuccino Kid]

It means "subscribe to thread" so that you can follow it more easily.

 

Look under "Thread Tools" at the top of the thread and one of the options is "Subscribe"