O2 contract help needed please

[nikki0104]

Hi , i have been contacted for the past few months by a debt recovery company regarding a supposed bill for just over £250.00 for a contract rental and calls from 4 years ago. I have NEVER had a contract phone, and always had o2 pay and go and now vodaphone, however they claim that i had taken out this so called samsung phone via the internet, using my details, name, address, date of birth etc. I contacted the company over 2 years ago to state that it was not me and that someone had obviously fraudulently had the phone..they said that they would look into it but never did, (( i dont even own nor ever have had a phone they say i had on contract)) they stated that its my details so my responsibility, now the letters have gotten more threatening, saying that they will take me to court. I have been sending the letters back unopened as return to sender and writing please stop sending on the envelope too.. is there anything i can do ?? i am on my witts end,, please can someone give me advice and help me on this matter ?? many thanks in advance :-?

[Mark_Blackpool]

Marking letters as return to sender isn't going to work; if anything it will make the debt collection agency think they probably do have the right person.

 

You need to write a letter to the agency which makes it clear that

 

1. The debt is not yours.

2. You completely refute that you owe the money.

3. They must stop harrassing you.

 

Do not include your phone number in the letter.

 

You cannot be made to pay for a debt you do not have.

[nikki0104]

how can i prove that i did not have a mobile on contract ?? im not very good at writing letters.. all help gratefully recieved x

[Mark_Blackpool]

You don't need to prove that you did not. They have to prove that you did. You simply need to refute the allegation. Include in your letter the contact you had 2 years ago (e.g. you contacted them promptly when you were made aware) which reinforces your position.

 

Then it's up to them to go away and prove it. In the meantime you might like to check your credit history to see if it has been entered on there.

[nikki0104]

it was at the start which is why i contacted them.