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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hey guy,

 

I have just recieved a bill today from scottish gas demanding £121.33. They have asked for this debt to be paid by the 8th of march which is not possible.A prepay meter is not an option either with all the charges on them.So If i paid them £30.00 a fortnight am i likely to have my gas cut off or be fined by them?

 

thanks

 

stephen.

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First things first - do you actually owe ths money? They often get things wrong. If you have not done so already you must check.

 

a) that the bill is based on an actual reading by them and that the arithmetic is correct. If it is an estimate send them the correct reading particularly if their estimate is high.

 

b) have there been periods of over two years when THEY have not read your meter? If so they may owe you money.

 

c) have there been periods longer than one year where they have not billed you.

 

d) check your meter

i) Is the neter number the same as on your bill?

ii) If you are in a flat does the meter actually supply your flat?

iii) make sure thaat your meter does not record in cubic feet. If it does are the charging you in cubic meters by not using the correct conversion factor?

 

If any of the above apply tell us about it. If we have bill that we can trust we can advise further.

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First things first - do you actually owe ths money? They often get things wrong. If you have not done so already you must check.

 

a) that the bill is based on an actual reading by them and that the arithmetic is correct. If it is an estimate send them the correct reading particularly if their estimate is high.

 

b) have there been periods of over two years when THEY have not read your meter? If so they may owe you money.

 

c) have there been periods longer than one year where they have not billed you.

 

d) check your meter

i) Is the neter number the same as on your bill?

ii) If you are in a flat does the meter actually supply your flat?

iii) make sure thaat your meter does not record in cubic feet. If it does are the charging you in cubic meters by not using the correct conversion factor?

 

If any of the above apply tell us about it. If we have bill that we can trust we can advise further.

 

Yeah the bill is correct. Am just trying to work out if i can pay this debt in installments as I have heard about 15.00 charges they have been giving out and i can't afford to pay this bill all at once.

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have you offered payment by installments to them?

 

Not yet. The last time i offered this i was told i had to have a card meter installed which i didn't want. I ended up paying this in installment and there was not fine,but the bill was only about 80pounds that time.

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have you considered a monthly direct debit? i know some posters on here say they are a bad idea, but they can work out beneficial - you have the same amount to pay on a monthly basis to cover your ongoing usage; the same amount through the year so the seasonal variations are easier to budget for, and then a bit on top each month towards your outstanding balance.

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have you considered a monthly direct debit? i know some posters on here say they are a bad idea, but they can work out beneficial - you have the same amount to pay on a monthly basis to cover your ongoing usage; the same amount through the year so the seasonal variations are easier to budget for, and then a bit on top each month towards your outstanding balance.

 

I wouldn't be keen on that tbh. since each bill is quarterly i would be good if it could be paid over that period.

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but you have to respect it is for a supply that has already been used and if you want to be billed quarterly, most suppliers will want full payment on demand - ie when you get the bill.

 

If you are unable to pay the balance of your bill on receipt then perhaps quarterly billing is not the right option for you

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If you have a payment plan set up i cant see thm putting you an a pre-payment meter if thats not what you want. If your not keen on paying by DD, british gas may have a payment card that you can top up every week/month and that pays your bill. I know BT do cards like this as we have one so may be worth asking or looking on their website.

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Yeah, to back up mummy, most suppliers allow you to pay using a payment card in Post Offices or PayPoint outlets (many newsagents). You can normally pay what you want when you want using these. You would get a bill each quarter still but obviously your payments already made go towards this.

It is normally straightforward to calculate how much electric or gas has been used iin a week, after you have taken the meter readings. This allows you to pay for what you have used.

I like payment cards - I pay for my electric, gas, telephone and water and TV licence in this way.

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If you pay your quarterly bill within two weels most suppliers give you a prompt payent discount usually 2% of the bill.

 

For most people struggling to pay the direct debit system with its discount is not cost effective simply because they usually have loans eg credit cards which charge very high interest rates. Monthly standing orders and and payment cards have no discount for paying in advance.

 

If you keep records of your quarterly bills you should have a very good idea of your weekly cost each quarter. If you have enough discipline ( perhaps that is the problem?) you should consider putting that amount of money + a small amount more away each week in a savings account. You can then pay your quarterly bill by withdrawing the savings each quarter. All this can be done in a few minutes online.

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