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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I bought a Mercedes benz from a mercedes dealership using welcome finance so it was a hire purchase in 2006, just recently I went to part exchange the car and was told that I would get a reduced value for the car since it was identified as being a dutch import. I didnt know that the car was a import until today. I have outstanding finance on the car with welcome finance who have fined me god knows how many times for late payments and threaten to cease the vehical and auction it off and then hold me liable for any short fall. To be honest I dont really want the car anymore especially after finding out its an IMPORT! They never stated this to me even when I asked them. Any ideas on what i can do?

 

Any advice would be appreciated.

 

Thanks

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ALL BMW's are imports. You didn't think it was made in the UK did you? :)

 

You don't say if it is LH or RH drive, which is a pretty good pointer - since EU certification is required, there is now little difference between countries, just the SPEC for the country it is sold, in. If it is RH drive, then its value will be based on its original sale price - if this is lower than the UK price, then there will be a reduction, but it is swings and roundabouts - especially for vehicles that have a higher mainland price than one in the UK (it does happen).

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well they never disclosed to me that the vehicle was an import, and because of it being an import range rover are offering me a reduced quote for the part-exchange because of it being an import!

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It's a two-way street, the reason you bought it was probably based on the price....? What you bought probably reflected the price of a non-UK spec model, so this 'reduction' will continue when you sell it on.

 

If the garage asserted it was NOT an import, then you could chase them. but if they did not - or did not establish the prior history yourself, then the time to seek retribution is at the time of sale, not when it is time to sell on and you realise there is a reduction in the price you'll get.

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