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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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This will be rather long but if someone could be take the time to read it and give me some advice i'd really appreciate it!!

 

 

I left my last address at the end of 2008 and so had to sell my car. It was declared SORN and was in the driveaway. I was moving to a small house with no off road parking. I sold it shortly before i moved, filled out all the nessecary parts of the V5, photocopied it and sent it to the proper DVLA address the following day. I had a royal mail re-direction in place for about 12 months following my departure from my previos address.

 

Anyway, 2 weeks ago my ex-landlady called my father (they are friends). She expalined that the new tenants had a call at the door from two men looking for me about a late licence penalty. They would not tell the tenant any other information apart from their phone number and a reference number relating to the penalty or fine for me.

 

I phoned the number, quoted my reference number and was told i was speak to Philips Collection Services and that they had been passed a debt by the DVLA for a late licence that they had to collect from me.

 

I'm assuming that since the date of the penalty/fine is dated 1st July 2009 and i've only heard about this (2 weeks ago) that the DVLA had sent the fine and all other correspondance to my previos address. Which i obviously did not get!

 

I explained everything to Philips about selling the car, moving address and not knowing anything about a fine until finding out through a third party and consequently contacting them. They said that they are giving me two weeks to provide an acknowledgement letter (which i dont have as my redirection only covered my first name and surname and not my first name, middle name and surname as on the previous V5 document and would have been delivered to my previous address without being redirected) or i pay £80!!

 

What can i do? And how can i resolve this?

 

Many thanks in advance xx

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Shameless bump!!!

 

I passed on my phone number yesterday to Philips, the lady said it was incase we got cut off while we were talking and now i'm getting sms messages sent to my house phone!!!

 

Can someone please help?

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