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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi

Ive read a few posts on here, and you guys seem to be really knowlegable, so I hope someone can give me some advice on my problem.

My bike is 5 years old, has 11k miles on the clock and has always been serviced by BMW etc etc. The other day, I thought it was misfiring at a certain rpm in 2nd gear, so took it to the dealer. I was told the gearbox had gone and I needed a new one, which will cost around £1500+vat.

Ive had loads of problems with this bike since new. The first time I washed it, the badges fell off, it went rusty within a matter of weeks, the indicator stopped working, some clever gadget that controls fuel delivery broke.. I'm pretty sure there are more I'm forgetting.

Anyway, my dealer put in a goodwill claim, and 50% parts was offered, which still leaves a lot to pay.

I went home and googled. It turns out loads of people have posted on forums about exactly the same problem at an almost identical milage. For some, they managed to get warantee repairs, but mines 5 years old.

I wrote to BMW, and complained. I mentioned that it appears to be a known issue, and questioned whether the gearbox was fit for purpose. I also asked why I had to buy a complete new box when apparently only one of the selector forks is the problem. I expressed my concern for safety given gearbox failure on a motorbike could be fatal.

I received a reply apologising that I had cause to contact them (?), and stated as my bike was out of warantee, they had no obligation to repair this. They thought a 50% goodwill offer was generous.

I wrote back stating that I did not feel 11k miles from a gearbox was acceptable, regardless of chronological age, and that the sale of goods act states goods should last 'a reasonable length of time', which has nothing to do with warantee.

Another similar apology came back, once again stating that the contractual obligation for BMW to assist with repairs ceases after expiry of the warantee, and they were not in a position to help any further.

I have a couple of issues. Firstly, it appears that this is a known problem with similar pattern of component failure. Secondly, I dont see why I have to pay so much for a whole gearbox, just because BMW choose not to supply the small part I need (or at least, I think so, its never actually been taken apart - the BMW mechanic diagnosed the fault using his incredible psychic xray vision - just maybe.. he's seen the same fault before??).

I'll be honest, my main beef is that this bike has been a dog from day 1. Now however the problems are becoming more and more serious, and I've had enough. To add to this, the other day my brakes failed, the BMW mech said the fault was an 'internal error', and 'hopefully' wont happen again, but I got a baad feeling..

I was hoping I could get some advice about whether the SOGA would cover this? Anyone got any experience of success in these areas? Should I get legal advice? Any suggestions would be really appreciated

Paul

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