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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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hi everyone,hopefully someone can help me with possibly a simple question?

when we purchsed our house in 1996 we had a mortage arrnged with bradford and bingley.

we have remained with them since that date and reverted from an interest only mortgage with endownment in 2004 to a repayment mortgage for 3 years at a fixed rate.when this came up for renewal late 2006 we signed an agreement with them for a fixed mortage at an APR of 5.89% fixed till Jan 2017.

as everone knows they are now under Government control.last year i did not get a statement despite asking several times :( . prior to this year i got a letter saying they were changing my account number for computer purposes.

however when checking the statement the APR is 3.64% for all last years payments? i have maintained/overpaid the agreed monthly figure since 2006/7 and this is clearly shown on the statement.

my question is this: would i be worse off financially for querying this rate? i am concerned because of the hype of sudden interest rises predicted.i have a signed copy/ies of the agreemnt sent by B&B to back my account/contract for the fixed rate.:sad:

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APR is worked out to the end of your loan term so isnt very accurate. Use a fee online mortgage calculator or MS excel to work you repayments out and see if they match what you are currently paying.

from my dealings with B&B who are owned by Santander, they still use Annual Rest as their interest calculation whcih is why when you had an endowment mortgage with them your balance did not remain contstant and may even have increased/decreased in varying years

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