Debt Self Help - Advice Needed, being ignored by banks **SUCCESS**

[Pabonline]

Ok,

 

had a few good replies from this site in the past so here goes.

 

in short, am in debt to the tune of 23k. I have been making payments without issues on everything upto sept 2010. I make the mistake of borrowing from payday load company (swift sterling) to help cover with car repairs, in oct i got hit with massive bills from swift and made the mistake of using another payday loan company to bail out of the problem.

 

ok now (stupid i hear you say, and yes i know) anyway i did it and have to live with it. now i originally approached my bank santander and asked them to help me raise the money by way of extending my loan, they said no, and no to extend od, and to to everything else i had asked for help with. now given i had never missed any payments i was quite annoyed.

 

I raised a complaint with the bank which is still todate being looked at (they keep writing to me saying it will take another 4 weeks to provide an answer)

 

now at this point i started to miss repayments of the full ammounts, i kept up with goodwill payments and i wrote to all my creditors with a full expenditure sheet and explaining the problem caused by using payday loan companies.

 

now since sept i have been continuing like this making token payments to all creditors and continually writing to them keeping them in the loop.

 

i have received every type of default notice you can think of and have reached the point where the majority of creditors have accepted my terms of reduced payments whilst i pay off the payday loan companies. I fully intend to clear down the debts.

 

now whilst receiving the default notices, some of the creditors played ball and accepted, santander have totally ignored me and vanquis moved straight to 1st choice debt collection.

 

for the 1st choice collections i rang them up and said you can have 40% of the debt in full and final or we can go to court up to you as i dont care. they accepted the 40%. (doing well so far)

 

now santander, totally different ball game and the major problem at the moment. I have credit cards (x2) total debt 5.5k combined, santander loan (6k) o/d with santander 2.6k. now santander wrote me a nice letter to tell me that they were going to take money from my current account to service the other accounts.

 

at this point i moved bank accounts to nationwide (basic account) and setup a standing order to repay to each santander account the sum of £10 goodwill whilst we negotiated reduced rates on all account repayments held with them.

 

they have totally ignored all my letters. I have made monthly payments to them and sent them recorded delivery letters fully explaining what was going on and that other creditors had accepted etc. i also included full expenditure each time.

 

i have today received a multitude of letters all on the same day, ranging from default notices to notices saying a representitive will be calling on sunday to see me, through to just plain no we dont accept notices.

 

ok with me so far, everyone i deal with has accepted except santander, i am not sure what else i can do, i keep writing and making the offers to repay both the full debt using reduced repayments.

 

had they of helped me in the first place this would not have happened. so i am stuck on what to do next. Visit a branch and get very loud? write again? wait for the so called visit (should be fun as I'm a big lad and like a challenge).

 

what do you guys suggest i thought i was dong everything correctly, i acknowledged the debts, kept them in touch, included expenditure statements, negotiated payments down to manageable amounts.

 

I'm just stuck with santander??

 

anyone got any advice on what i should do? do they actually call at your house (santader i mean?)

 

i should point out i own nothing and live in rented accommodation, car on finance.

 

look forward to hearing from you.

 

Pete

[Tingy]

Presumably you are paying all your other creditors prorata. Do the same with Santander whether or not they like it. If ever they did take you to court, a judge would take a very dim view of them not co-operating when all the others have and you've done all you can. Pay pro rata and forget about it.

[victoria_siempre]

Hi Pab

 

I rarely disagree with Tingy but I would offer them pro-rata rather than pay pro-rata.

 

Raise a formal complaint with them quoting OFT v MBNA recent decision about accpeting reasonable offers; exhaust their complaints procedure then make a formal complaint to fos: this b*ggers them for many months.

 

Don't worry about door steppers; once you've seen one, they ain't scary.

 

love vic

[Tingy]

Hiya Vic,

 

You're back on my Zap list now again!:lol:

 

The reason I suggested paying rather than offering to pay is that if the OC does take it to court you can demonstrate you have been fair and equitable to all your creditors, rather than cutting out one because they're being a pain. What do you think?

 

By the way - I would never really zap you!

 

Tingy

xxx

[victoria_siempre]

Hi Tingy, I was wondering why you were sciving

 

The OP doesn't make it clear who has frozen charges & interest and implies that he is paying more than a token amount.

 

Many formal DMPs fail because one or two rogues keep applying charges and interest, which is unfair on other creditors; pro-rata involves equity of treatment as well as equity of payment.

 

I refuse to pay anyone who won't communicate and won't conform to OFT v MBNA re affordable payments; this is a legitimate basis for a fos complaint which I have found useful.

 

I've just posted on another thread:

 

18. All warfare is based on deception.

 

19. Hence, when able to attack, we must seem unable;

when using our forces, we must seem inactive; when we

are near, we must make the enemy believe we are far away;

when far away, we must make him believe we are near.

 

20. Hold out baits to entice the enemy. Feign disorder,

and crush him.

 

21. If he is secure at all points, be prepared for him.

If he is in superior strength, evade him.

 

22. If your opponent is of choleric temper, seek to

irritate him. Pretend to be weak, that he may grow arrogant.

 

23. If he is taking his ease, give him no rest.

If his forces are united, separate them.

 

24. Attack him where he is unprepared, appear where

you are not expected.

 

25. These military devices, leading to victory,

must not be divulged beforehand.

 

SUN TZU ON THE ART OF WAR

THE OLDEST MILITARY TREATISE IN THE WORLD

 

x, as always

 

vic

[sequenci]

Hi there, welcome to CAG.

 

I can see you're already acquainted with two of my favourite forumites, you won't go far wrong following their learned advice

 

I've written a debt-help blog which is also full of hints and tips, you can read it here:

 

http://www.consumeractiongroup.co.uk/forum/entry.php?256-Sequenci-s-Debt-Diaries-Blog-Home

 

Best wishes,

 

Seq.

[Tingy]

I posted a reply to Vic earlier, but its vanished. Maybe I wrote it but didn't submit it, I guess cos I've disagreed with Vic and have just read her views on war - I daren't move now!

 

What I put, seriously OP, is could you post the info that Vic points out - have they all frozen interest and charges, some, none? She is right that this needs to be taken into consideration (much as I hate to admit it!)

[victoria_siempre]

Ah ha Tingy

 

30:15

 

x

 

v

[Pabonline]

Awesome advice all.!! many thanks.

 

total sucess using the OFT vs MBNA thing, first wrote complaint on santander website siting the OFT vs MBNA and the fact i was being ignored whilst trying to make offers.

 

got called two days later (today) bank accepted all my offers.

 

all sorted now , here is an update for you, viking debt collection is 100% santander as i rang them two days ago, and the phone was answered like this. Hello santand....er....viking becky speaking.

 

anyway just to say a big thanks as your advice worked.

 

all good and managable at last.

 

thanks.

 

Pete

[sequenci]

That's a superb result

[Tingy]

Excellent result - very pleased for you!

[victoria_siempre]

Hi Pete

 

Alles gut, alles klar.

 

Keep fighting bro.

 

x

 

v

[sillygirl1]

You can tell the lot you need to pay £1 a month as a token for the next 3 months otherwise it sounds as if bankruptcy might be the best option.

 

Pro-rataing sounds good but when they DO NOT reduce your interest and slap on default sums then £1 is all they should get - or zilch if you prefer and see the offers for reductions come flooding in.

[dx100uk]

and stop using the phone!

 

dx

[sillygirl1]

Actually another view on the enemy is

 

Once is happestance, twice co-incidence, three times ENEMY ATTACK.....

 

I would only use the phone to wind them up.... but at the end of the day you can use email and set the email to send every hour!

[steven4064]

Great result Pete - title changed to reflect chenged status

[billyray]

Awesome advice all.!! many thanks.

 

total sucess using the OFT vs MBNA thing, first wrote complaint on santander website siting the OFT vs MBNA and the fact i was being ignored whilst trying to make offers.

 

got called two days later (today) bank accepted all my offers.

 

all sorted now , here is an update for you, viking debt collection is 100% santander as i rang them two days ago, and the phone was answered like this. Hello santand....er....viking becky speaking.

 

anyway just to say a big thanks as your advice worked.

 

all good and managable at last.

 

thanks.

 

Pete

 

What full and final % did you achieve with santander?