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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi

 

wonder if anyone can offer some advice. We are recieving calls on a daily basis from what appear to be different companies all wanting to make contact with my partners son ( who very kindly gave them our land line number). Now we are aware that he is in a lot of debt to several creditors and can only assume that these are debt collectors. Having told them that he no longer lives here and had no right to give out our number in the first place they still continue to ring. Today i had a call from a guy and i finally got the name of his company after promising that my partner would ring him later with her sons mobile number ( not that they will get any joy from that, its cut off due to non payment of bill). The company name was JBDR and he said that if we don't give them contact details for her son they would send someone to call. As we don't actually have any details because due to several heated arguments over these calls her son stormed out a few days ago and we haven't heard from him, where do we stand. We don't want people calling at our door and are fed up of the phone calls. Is there anyone we can complain too or is there any other course of action??

 

sheldon

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Is the son actually resident at that address?

 

I think you have grounds for complaint here, I would not deal with these companies - any calls tell them the person is not contactable via this number and you will complain about them ring it to TS, OFT and the police. Are they leaving a caller number that you can make a note of?

 

Def ring Consumer Direct and make a complaint about the ones you can identify. contact your phone provider and ask about barring calls.

TS via http://www.consumerdirect.gov.uk/contact

Please support CAG and they will support you.

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Follow the link below for the letter.

 

You will need to amend it a bit for your own circumstances - also mention the fact that you are not the debtor, and the debtor does not reside at your address, (if true).

 

I would send a copy to them via one of the e.mail links on their webpage - and another by post recorded delivery.

 

Here is link to letter.

 

http://www.consumeractiongroup.co.uk/forum/content.php?493-Harassment-by-telephone-response-letter

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If you have a BT line you can use call barring even if the caller does not leave a caller id. If you answer it, realise it is a call you do not want you then barr the last call - simple. It is very effective and they eventually give up!

Please support CAG and they will support you.

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If it were me I would do all of the above and then speak to a solicitor about getting an injunction against them to stop the harassment. Generally speaking most of the people being harassed are in financial difficulties but if you're not and you have the time, money and inclination to do so, I think this would be a pretty effective way of stopping the calls.

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hi sheldon

 

You can always call them on:

 

1.

J.B Debt Recovery

Tel: (0141) 353 0088 - Text Number

49 Bath St, Glasgow, G2 4HG - Map

 

 

2.

J.B Debt Recovery

Tel: (0141) 331 2305 - Text Number

176 Bath St, Glasgow, G2 4HG - Map

 

 

 

 

assuming you have free calls; I find they don't like having their lines clogged up and then they tend to stop 'phoning me.

 

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