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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi

A quick background on my situation. I had a claim against HSBC which was stayed in 2007.

My account was closed with an overdraft balance of £1600. HSBC have passed my account to metropolitan and now to moorcroft. After sending numerous letters explaining that my account remains in dispute and that I have written to the court and HSBC stating my intentions to amand my claim, their response was that the banks won the test case and therefore the account was no longer in dispute.

Here is the latest letter form moorcroft 'home collections division':

 

Our records show that despite our letters to you, you have defaulted on the agreement we reached (not true - there never was an agreement) with the result that you are now in arrears for the sum of £195.05

 

As a result of this your account has now been passed to our Home Collections Division for action. This may involve our local representative calling at your home address within the next few days to try to assist you and to seek to establish how you propose to settle the balance outstanding.

 

If however you wish to continue paying direct to this office you must send a payment to us for the full amount of the arrears. It is stressed that this payment must reach us no later than 10.00am on 28/01/11.

 

We would emphasise that if no satisfactory agreement is made with us or our local representative you may leave us with no alternative but to recommend to our client that solicitors commence legal proceedings against you without further notice.

 

Yours sincerely,

 

 

A.J.Martin

Debt Recovery Manager

I will be sending moorcroft a copy of the letter here, but want to know if I have grounds to complain to the OFT, ie would they consider this debt genuinely in dispute?
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typical threat o gram

 

if the oc had wanted the money ...why they no ask in 3yrs

 

they've written it of against tax and sold it on a phishing list

 

next!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi dx

The letters and phone calls have been pretty much constant since the 'test case', first from metropolitan now from moorcroft.

The OFT quidelines on disputed debts say:

Debt collectors who can show that the debt is due and that any dispute has been

looked into and the debt confirmed will not be in breach of this provision.

This to me sounds a bit vague, ie who decides if a debt is confirmed or not?

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in terms of an o/d there is no proof unless you signed something.

 

pers i'd ignore everyone

 

they'ed be pretty silly to take it to court if there is a counter-claim on charges that cover most if not all the debt.

 

don't think that has ever happened.

 

its obv its been written off long ago against tax and these leechers are chancing their are you are a mug that does not know your eggs

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi megatronman,

I don't want to be a damp squib, but I give a word of caution. HSBC and their minions have little respect for either "The Banking Code" or "OFT Guidelines" in respect of Accounts in Dispute, if you ask them whether they subscribe to these codes of practice, they will generally not reply. The OFT guidelines are just that and not enforceable. So HSBC usually ignore them.

 

I am in much the same position as yourself, but of much more recent date. The Supreme Court judgement was received at the time I issued my LBA. In the light of its impact on indiviuals, notwithstanding it was addressing a mutual matter, brought by the OFT, I did not pursue the matter, feeling it was better to leave it in their hands. The upshot is that they have issued a Court Claim and I have made a counter claim. Like you my O/D is made up wholly of charges, but this in the light of the Supreme Court ruling is no defence. I believe the conduct over a period of time of my account has been appalling and I intend to challenge on this basis, rather than on charges.

 

Carningli

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  • 5 months later...

Well, apparently my account has been passed on/sold to JB Debt recovery. I can only guess at this as they haven't sent any letters, but have been calling my dad at home.

 

Had an answering machine message the other day with a robot voice saying "Phone 0871 664 9080 urgently". A google search reveals this number to be a premium rate number belonging to JB.

 

Then another message last night which was a scottish guy saying "You clearly know Mr xxxx as you took a message for him last friday. I'll just send someone round to confirm it, ok?" No name or return contact number was left.

 

Pretty sure this is verging on criminal behaviour from these people. :mad2:

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1. If this is still the subject of a court case then it IS still in dispute - just write and tell them just that (and no more - ie Don't say why it is the subject of a court case)

 

2. the tax man would not be happy to find that it had been written off, tax relief claimed and also been sold on ( it should be one or the other - I believe I have seen on here somewhere that this would be tax fraud or something like that)

 

3. OFT guidelines say that they must agree an appointment with you in order to send a collector round (so without this agreement they would be trespassing).

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Thanks rdm Here is the message he left:

FOS contacted today to make complaint. Will write to the OFT tommorrow.

Cheers

Edited by megatronman
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