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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi, hoping someone can offer me some advice. My partner fell behind with our coucil tax payments and was given a court date for 1st December 2010 which he ignored. Received a letter on 6th December 2010 warning us that bailiffs would become involved if we didn't pay immediately. Came home today to find an intimidating letter from rossendales saying they had called and to phone immediately- we owed £295 plus fees but they would accept £90 upfront and then instalments. My partner phoned the bloke straight back an said he would pay the £90 today over the phone but bailiff said he would have to come to the house. This started alarm bells ringing but partner thought it would be fine.

Anyway he arrives and imemdiately gives us a walking posession order- listing 7 items including tv, playstation etc. Bailiff accepts £90 and says we have 3 months to pay the rest. he leaves promptly and when I get chance to look at the paperwork (I was upstairs with our young son) it states we have 14 days to pay in full or they will force entry into our property to retrieve the items on the order which my partner (stupidly) signed.

So 1) do you think he told us 3 months to screw us over and in 14 days he will return charging us more fees?

2) they added about £90-100 fees to the balance- is this too much? I can't tell you exactly what they were for as my partner is at work and took all the paperwork with him.

 

Any advice greatly appreciated!

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Oh forgot to say my car was in the driveway but as far as I'm aware he made no note of this. It is my car and the council tax is just in my partner's name.. Would they still try and take this? Its also on hire purchase.

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Your quickest way to deal with this if you can get the money together is to pay online to the council or via their automated telephone system. The bailiffs then have no right whatsoever to force entry into your house to collect any goods levied. If they want to chase you for their fees they will need to go to court (though they will probably claim they can claim them under the existing court order - they can't). In any case it's always best to pay the council direct - don't try to approach their frontline staff to pay as they'll say they can't take it. They're lying, but that's what they will say. By paying the council you deny the bailiffs their fees, otherwise you'll find if you pay the bailiffs £90, the council may get only £40-50 of this as the bailiffs will deduct their fees first.

 

Once the debt is settled then any bailiff fees can be sorted out, though what they have charged you is totally illegal. Let them carry on for the moment, as once you've enough ammunition, we'll then put a letter together and send it to the CEO of the council reminding him/her that they are vicariously liable for the bailiffs actions and as such are laying themselves open to litigation by employing these people.

 

I've handled loads of these this year and not once so far has the bailiff received a penny. It's harder here as they have the walking possession and there's not long to go until the end of the financial year. To be honest, if you can get the money together to pay the council direct, I would. Once accepted, get the nil balance receipt from the council and just produce it next time the bailiffs appear. Make sure you have a camera to hand as their faces will be a picture.

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Ok the fees were; first visit- 24.50

second visit- 18.00

Levy fee- 35.00

Other- 12.00

So if I pay the council the rest of the money online, how can I get proof of that to show the bailiff? What if they still try to force entry? Will the council accept that the outstanding balance has been paid even if they don't accept the payment directly?

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Ok the fees were; first visit- 24.50 Legal

second visit- 18.00 Legal

Levy fee- 35.00 Probably illegal - what's the total amount on the liability order?

Other- 12.00 This is the walking possession fee, so again legal

So if I pay the council the rest of the money online, how can I get proof of that to show the bailiff? Once you've paid direct online, you may be able to get a print off showing nothing outstanding, or go into the council offices and ask for a breakdown of anything outstanding on your council tax. What if they still try to force entry?They are committing a criminal offence if you have proved there is no longer any debt to collect, so phone the police. Do not let them in under any circumstances - they'll try everything, stay in the warm, avoid embarassment, use your phone, use your toilet - don't let them in. Full stop. Will the council accept that the outstanding balance has been paid even if they don't accept the payment directly?Yes! You'll have to trust me on this one. I've dealt with loads of them!

 

If you can pay the council, do so. Most of your worries above , while totally understandable, will not happen, especially if you can act quickly with the council. Don't expect the bailiffs to be happy as they won't be - you'll have beaten them at their own game, but there is absolutely nothing they will be able to do.

 

For levying distress, the following fees may be charged (or a lesser amount if that would be reasonable):

 

£24.50 for the first £100

For the next £400 - 4%

For the next £1,500 - 2.5%

For the next £8,000 - 1%

For any additional sums - 0.25%

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Anyway he arrives and imemdiately gives us a walking posession order- listing 7 items including tv, playstation etc. Bailiff accepts £90 and says we have 3 months to pay the rest. he leaves promptly and when I get chance to look at the paperwork (I was upstairs with our young son) it states we have 14 days to pay in full or they will force entry into our property to retrieve the items on the order which my partner (stupidly) signed.

 

I assume you invited him into your home? Did he already have the levy written out or did he do it whilst in the property? Can you list everything that is on your Notice of Seizure?

 

PT

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