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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi,

Could anyone help me please. I have recently received a letter from GoDebt saying they are chasing me for £440 punds for a dell computer. I originally re-paid this on a monthly Direct debit but when I changed banks the dd did not change and I was then chased by Westcot for settlement. THis was made but it was five years ago and since then I have lived in France and for the past two years back in the UK.

I have asked Godebt for proof and they say I have to contact CCI CIT direct and request a Subject Access Request Notice along with the statutory fee of £10.00 which is unbelievable!

I have emailed Westcot to ask for all documentation regarding my case.

 

Is this a [problem] and if not what should I do. GoDebt do not appear to have a great reputation from posts I have read!

Many thanks in advance.

 

ps I was told the following in an email;

Dear Mr. benh1965

 

The matter was passed to ourselves by CIT Group, however, the only companies I am aware of who may have acted on behalf of CIT would have been Interim Injustica or Westcott.

 

Your statement ran until 14/10/2005 so I would assume that any settlement of the account would have been after this date if you are able to check you banking records. How was the payment made? do you remember the amount paid?

 

Regards

 

David Taylor

Supervisor

Go Debt Limited

Edited by ScarletPimpernel
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I have removed your name from your post.

 

It is for GoDebt to prove that the debt exists, and that you owe it, not the other way around.

 

I'd write to them:

 

Dear Sirs

 

I refer to your letter/email dated xxxx. I do not acknowledge any debt to you or any company you claim o represent.

 

The account in question was paid in full, and I consider that your suggestion that I should produce evidence of this amounts to misleading communication as defined by the Office of Fair Trading Guidance on Debt Collection. I also consider that your actions to date are in breach of the Consumer Protection from Unfair Trading Regulations 2008. You must be aware that it is for you to prove that a debt exists, and not the other way around.

 

I do not expect to hear from you again, and will treat any further demands for payment as harassment and report the same accordingly.

 

Yours etc.

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I have removed your name from your post.

 

It is for GoDebt to prove that the debt exists, and that you owe it, not the other way around.

 

I'd write to them:

Many thanks for your advice! I am annoyed that they have my details and wonder how they got them. How can one debt collecting agency get details from one that has been paid or do they just buy the details?

Anyway many thanks again, I will send this letter to them and expect to hear nothing else!

Benh1965

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