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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I applied for a job last year for ManPower agency, i got the job. Started the first day and realised the job wasnt for me so i quit. I recieved 3 months payments from them but, I didnt sign a contract to work for them. To my knowlege most companys have something about overpayments policy in their contract but since i didnt sign one would i still be liable to pay the money back?

Thanks in advance for your advice

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I doubt they will come after you, nothing will show on their system that they have overpaid if the client paid the invoice, they will of passed the costs onto the client, the client will of paid the agency and the agency will of earnt their fee.

 

So if you own up to the overpayment do you think Manpower will contact the client and say hang on we never did actually supply you with this worker therefore here is your money back! I know the answer.

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Thats the bad thing, they have contacted me asking for the money and i dont have it. Times have been hard these past few months as i have been made redundant from my second job and im not sure what to do, do you have any advice on what to do next?

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Ah it would have helped if you had said that in the first place. Is this the time to say that I can be blunt? So no offense here, but you took that money knowing full well that you were not entitled to it and made no attempt to return it. Yes, I know it's tempting when you have no money, but it doesn't help you one bit. You cannot claim that there was no way you could have known that you got three months wages for a job you quit after a day! So I am afraid that there is no escape in now saying you can't afford to pay it back. You need to respond to them, explain the circumstances you are in, and ask them if they will take reasonable installments - and make an offer of whatever you can afford. And it will need to be a reasonable offer - not an offer after you have paid for everything you want to spend your money on. If they refuse they can take you to court, and this will only increase the amount you owe, so settling this amicably is best for you. If they did take it to court then the court would only insist on installments you could afford - but it may be more than you would "like", so there is no benefit to you and a lot of good reasons not to end up in court over this.

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Is this just a civil matter, SE? No chance it could escalate into a criminal allegation? Seems 'very naughty'.

 

As far as I can see it is a civil matter. It would only become criminal if the OP actually did something that caused them to be paid - like submitting a false timesheet. It does seem exceedingly odd that an agency like this pay out without any timesheets or other evidence that the client has actually had the work done, since most agencies have pretty meticulous methods of claiming pay. But provided the OP did nothing but recieve and keep the money, then it is a simple matter of overpayment and a civil claim. It's kind of immoral, but as I said, when people have bills and no work, whilst I cannot condone dishonesty, I can understand it. None of us know what we would do in the same situation - we might hope we would confess and return the money, but most of us are lucky enough never to have faced the decision.

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