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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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No - they have no right to an I and E at all - do not send them one, only a court has the right to request an I and E, in particular circumstances.

 

In my opinion I and E cause more trouble than they are worth, my all means do your own and sort out your prriority and necessary expenses BUT when making an offer of repayment, state that you have looked at your I and E and can only offer xx on the basis of this.

 

There is guidance to working out I and E on CAG, National Debtline and CAB sites

Please support CAG and they will support you.

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This was my thinking. They have agreed to a set amount and provided that is kept to they can't do any more unless they want to go to court? At that point would it not be viewed by a DJ that they accepted and agreed the amount which has been complied with even though there has been a change of circumstance for the better?

 

What I'm aiming to achieve is to carry on for a bit as is normal and then to offer a lump sum in full and final settlement which will obviously allow us to get back on track like before the banks caused this problem. If they won't do this then I'll carry on with the payment each month where I'll be dead before it's repaid in full.

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When you make payments to a DCA, they will always try and get you to increase the payment, this is how they work. Don't be stressed by this - the fact that you are paying them at all should be enough. Tell them that you have reviewed your finances and in the current economic climate, you will not increase your payment and to get stuffed, basically

Please support CAG and they will support you.

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