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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi

I recieved a letter yesterday from CCS collect working on behalf of the Department of works and pensions wishing to recover a debt. The letter stated that it was a formal notice of intended court action if I failed to pay the full amount within 7 working days. The letter didn't include details of the debt just that I had to pay it.

Several phone calls later the dwp informed me that I had received budgeting loans for £900 on 25 March 1996. I was in full time employment at this time and have never applied for or recieved a budgeting loan. The dwp couldn't tell me the address this claim was made for but could list the household goods which the loan was required for. I'm assuming that the dwp had made a clerical error but now I'm worried that someone may have made a fraudulent claim in my name.

I've spoken to the debt collectors and they a have informed me that the dwp will need to inform them to cancel their instruction to collect the debt. I made it clear that I will not pay back a debt that isn't mine. What can I do to rectify this?

regards K

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Just to add if you want to write to CCS Collect and state that you categorically deny having had any kind of funds from the Dept of Work And Pensions, and that you are investigating by way of a Data Protection Request. You might also question that even if it was your debt then surely it would be statute barred.

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  • 2 weeks later...

Complain to OFT my dad is having problems with DWP and CCS Collect is fraudsters

 

please see my message posted in another post copied and pasted below

 

 

Hey abs i would avoid these my dad has had problem with them over DWP debt i wouldnt even communicate with them to be honest i am currently talking to OFT to revoke their licence due to harassment / mis-conduct. They appear to be a fraudulent company i say this because they have been pranking my dads mobile phone from 15th February 2011 until today (24 February 2011) this has all been passed to OFT to look in to as this is a breach of the OFT guidelines if your going to communicate i would do it by letter and not phone.

 

Please see the list of prank calls received by CCS Collect below please note admin / mods i have stared out a few numbers if you say i is ok i would like to remove the stars so everyone can see the numbers to look out for that have CCS Collect on their plate. But i wont remove the stars until i get the all clear from you first.

 

 

1 x Prank Call from 07767****15 at 03:38pm On 15 February 2011

1 x Prank Call from 07972****06 at 09:27am On 18 February 2011

1 x Prank Call from 07891****30 at 04:35pm On 18 February 2011

1 x Prank Call from 07891****41 at 09:18am On 21 February 2011

1 x Prank Call from 07972****30 at 03:23pm On 21 February 2011

1 x Prank Call from 07972****26 at 04:49pm On 23 February 2011

2 x Prank Call from 07816****10 at 09:37am On 24 February 2011 and 3:37pm On 24 February 2011

 

Hope this shows CCS Collects true side this will be kept and used if DWP take any court action as i have informed OFT i will not let my dad pay DWP now as i am turning the table on DWP i am demanding compensation for my dad for the harassment / mis-conduct as they are the ones that hired them to collect such a debt

 

CCS Collect hope you can see this you make me so you even took 20p of my credit when i played you at your game by pranking you back not the end i will be doing it when your least expecting it could be midnight, 1am, 2am, 3am, 4am

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