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    • Thanks. Maybe you could have a look at my summary – and go through it and confirm my understandings. Also, now that you have evidence recorded I think it would be a good idea to reveal the name of the dealer. I know the name already because you posted up on Facebook – but I think it will be a good idea to post it here. There is no downside. It might attract other people who have had similar experiences and who may be helpful to you and of course it may be helpful to others in a similar situation. We normally find that publishing the name of dealers is helpful because once they realise that their reputation is at risk, though sometimes start to become compliant. Also, if we have the name of the dealer you may be able to make our own research which will help to refine our advice.
    • good evening guys lookinforinfo many thanks for your reply and support. Thanks for getting the team to move the posts to a MSG thread. I wanted to avoid any confrontation but i feel helpless against these evil  morons, i should not have to fight it and hope the court sees things in my favour, its the whole process that makes me want to kill somebody, i wont but im not always in control of my actions due to my  mental health condition.   All going well i wont hear from the police but who knows, ill just have to wait and see, the morons deserved it but i did not go there to cause agro, i was held in an impossible situation. I have told doctors many times i might end up in jail or kill someone or kill myself.    FTMDave thanks for your reply i will let you guys know if i hear anything.   ------------------------- Today i called Citizens Advice and told them everything including my vulnerabilities, i have a phone appointment on the 22nd to discuss the illegal PCN. Im not sure what they can do but ill see if my vulnerabilities help in any way  
    • Sorry I was just editing because I didn't seee your first reply. My bad sorry and yeah 70% criminology and 30% counselling, just give me more options when I graduate. Victim support etc.. how ironic lol 😆 
    • No particular relevance – but always interested to know what university students are studying. I have known lots of criminology students – but I have never heard of a degree which involves criminology plus counselling. I hope it works well for you. What about the answers to the rest of the questions?
    • Yes im going to university in September studying criminology with counselling, everything you have said is correct. I have the voice recording of me asking him for a breakdown of what the £500 would be, then he offers me the new deal of straight swap on the £200 service cost all recorded. I extended the warranty from 3 month to 12 month on his advice. The company is called handler protect and it was an extra £100. The warranty declined as they said it is due to age and not a sudden failure apparently.  I'm unsure what you mean by a letter of rejection. I have sent a formal letter requesting a replacement or a refund on the advice CAB. That was sent on the 13th June.  And yes i paid for the original diagnostic from another reputable garage.  Hope this helps and thank you 😊 
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi, I have just joined the forum and any help would be greatly appreciated.

I have managed to pay £126 into Scottish Power's account instead of N Power. My internet banking has pre set options when paying bills and I seem to have chosen the wrong one. I have contacted my bank and they say that because I used the pre set option they cannot retrieve the payment. So I contacted Scottish Power and they say that because I dont have an account with them they cant search for the payment (even though I have a reference number). What should I do? Surely I am entitled to my money back?

Please help

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This is the one thing that scares me about using internet banking - how do you confirm that you have the correct recipient before you do the transfer?

 

The banks confirm that there is no way at the moment and there are no plans to do anything. They say you have to be careful how you enter the account details! Of course they could request the account details of the account that you are about to pay to if they set up that facility.

 

With the rise in internet banking and the planned demise of cheques, there should be some way of checking that you have got things correct.

 

This is another case of banks not taking responsibility.

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Hi Colin,

 

Thanks for your help with this, its greatly appreciated.

 

I cant seem to pm you as I dont have enough postings or something?

 

Anyway, the payment was made on 20th Jan. Hope this helps.

 

Thanks

Rob

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Hi cerberusalert

 

Yip, always here to lend a hand when I can.

 

scrud99 - I checked with our cash team and there was no payment of £126.00 sitting in our suspense account for 20/01/11. This leads me to think that the payment may have been credited directly onto your old ScottishPower account. Was this checked when you called?

 

If this was checked and the payment had not been credited onto an old SP account, then email me at [email protected] and I will investigate this for you. If the payment has been made to SP then it will be somewhere.

 

Kind Regards

 

Colin @ ScottishPower

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Hi scrud99

 

We do have a payment of £126.48 sitting in our suspense account. It was credited on the 22/01/11. Again, you can contact me directly by emailing me or give us a call again and confirm that you have a payment sitting in our suspense account. You will be asked to confirm the sort code and bank account number that this payment was made from and we will get this returned to you as soon as possible.

 

Kind Regards

 

Colin @ ScottishPower

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  • 4 months later...

Hi

Welcome to The Consumer Action Group.

 

 

I am just letting you know that as you haven't had any replies to your post yet, it might be better if you post your message again in an appropriate sub-forum. You will get lots of help there.

 

Also take some time to read around the forum and get used to the layout. It is a big forum and takes a lot of getting used to.

 

 

Once you start to find your way, you will soon realise that it is fairly easy to get round and to get the help you need.

 

It can be bit confusing at first.

Please be advised that my time will be limited for the next few weeks.Thanks for your understanding.

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