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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I'm posting this for my dear old mum. She is still living in the ramshackle family home with my youngest sister who also lives there with her 9 month old son, the house is privately owned by my mum. The house is falling down around their ears and it is in desperate need of a re-wire all through as this has never been done in 70 plus years! There are only about 3 plug sockets she can use downstairs now and she only has the use of lamps as the overhead lights don't work. She works part time around 24 hours and receives her pension, she is 64 this year. My sister is not working so will be receiving child tax credit.

 

Along with all this she has never had central heating. About 5 years ago she got storage heaters fitted with a government grant, since then her electric bills have never been the same and she has had major difficulties with them ever since, ranging from bills from £800 - £4000 per quarter. I think this maybe due to the type of meter, day and night rates and they way staff don't know how to enter the details, it was certainly the case with BG and only got sorted after I emailed the CEO, Sam Laidlaw :madgrin:

 

So my question is, are there any grants available to assist with the re-wire and are there any for central heating? I would have helped her out, but my family of 5 are surviving on my part time wage since my husband was made redundant.

 

Many thanks once again for pointing me in the right direction :-D

PLEASE DONATE ANYTHING THAT YOU CAN

 

 

A government that robs Peter to pay Paul can always depend on the support of Paul.

George Bernard Shaw

 

 

 

 

Go on, click me scales (if I have helped) :grin:

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First question is, does you mum charge your sister rent? Your sister could claim housing benefit to cover her rent costs, and your mum would have to declare the rental income to any pension credits, but the net effect will probably be beneficial.

 

Storage heaters are an expensive way to heat a house, and only become viable if they are used on dual rate meters. they also require people to keep an eye of on the weather forecast as you will need to turn the heating up the day before a cold spell so they have time to store heat overnight on the cheaper electricity. Using the boost option to use electricity during the day for additional heating is very expensive, perhaps £4 per hour per heater.

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I think we need to establish whether she does have an E7 meter or not. We have 4 storage heaters but can only afford to use two of them and those two cost us about £110 per month which includes the hot water system. We switched to E10 as the heating si betetr structured with heating from 12am until 5am, then 1pm until 4pm and again 8pm until 10pm. As it is spread over the day you have a reasonably consitent temperature. With E7 it is boiling hot in the morning but by 6pm the place is quite cool as all the heat has dissipated.

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She can't. She would be expected to use her benefits / income to pay her rent. You can't claim rent for living at home with your parent(s).

If her mum was renting the house and claiming housing benefit, There would be an expectation for the daughter to pay rent money to the mum, and the housing benefit claim would be reduced accordingly. so this seems a little surprising.

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If her mum was renting the house and claiming housing benefit, There would be an expectation for the daughter to pay rent money to the mum, and the housing benefit claim would be reduced accordingly. so this seems a little surprising.

done some digging around. Come across the non-commercial rules.

 

I suspect you could get it allowed, if you approached the council together, and explained that the mum needed to charge rent to raise money to repair the house, and asked the question did she need to kick her daughter and granddaughter out and find a different lodger?

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Housing benefit could not be awarded to the daughter in this situation because the Housing Benefit regulations does not permit it.

 

A person will not be treated as liable to pay rent in respect of a dwelling where his liability under the agreement is to a person who also resides in the dwelling and who is a close relative of his or of his partner. A close relative is defined in the legislation as a parent, parent-in-law, son, son-in-law, daughter, daughter-in-law, step-parent, step-son, step-daughter, brother, sister, or if any of the preceding persons is one member of a couple, the other member of that couple.

 

It's simply not possible as the law does not allow housing benefit to be paid in these circumstances - regardless of the reasons or that the daughter could be kicked out if she fails to pay rent.

 

The available grants would be as stated a renovation grant that some local authorities offer and the warm front grant. The WFG are not accepting any new applications until at least April as the funding has all been allocated for this financial year. I suspect though that the grant she got for the storage heaters was possibly the WFG.

 

A Community Care Grant would only help if the repairs were minor. If they are not minor, a CCG would not be an option. But there are loans that could be applied for depending on what benefits are in payment.

 

If specific circumstances apply to the family there may be other grants they can apply for. You can search for them here

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