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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I had an entry on my credit file with a DCA, it had not been updated for approx 2 years, no default had been registered. I checked my credit file on Wednesday and it was still showing, but today it has vanished :!:

 

The DCA did advise a couple of years ago that the original creditor (Goldfish) had said they could not provide a copy of the agreement, they also said the account was recalled to the original creditor, however nothing happened and it sat on my credit file for all that time with no interest or anything being added.

 

Its rather strange...should I expect an entry from the original creditor back shortly, or another DCA? I was hoping it would sit there dormant until it was statute barred, but that doesn't like likely now :-(

 

Has anybody else had similar on their credit file?

 

Thanks :)

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Hi,

 

I made a complaint to ICO regarding a default that suddenly appeared on Experian in January 2010.

 

The account was allegedly defaulted, no default notice, in 2007.

 

A complaint was made to ICO and I got their response on 20th February 2011.

 

"In response to your complaint that **** is inaccurately reporting a default account entry on your credit reference file. It appears that the default account was not reported on your CRF at the time of default and only appeared on your file approximately three years later.

From the information you have provided it seems likely that *** has complied with DPA in this case. This is because the DPA does not presceibe that lenders must report an account to CRA. AS long as the information is reported accurately when it is reported then they will be in compliance with the fourth principle of the DPA. From the information you provided in support of your complaint there is no indication that *** are reporting this account inaccurately. The fact that they do not appear to have reported it at the time of default is not evidence that the default is inaccurate".

 

So it would appear that Defaults can be registered with CRA, whenever a company likes.:???:

 

3 years down the line in my case.

 

Regards

Molly:-)

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Well obviously the ICO don't read their own guidance. See section 11 page six http://www.ico.gov.uk/upload/documents/library/data_protection/detailed_specialist_guides/default_tgn_version_v3%20%20doc.pdf

11 Time framework

Although there will be some flexibility in the definition of a breakdown, we believe there should be general rules for the minimum period of arrears which should exist before a default can be filed. Equally there should be a maximum period after which, if anything is to be recorded with a credit reference agency, a default must be filed. The following are in line with the practices currently adopted by most lenders.

Accounts should not be routinely filed as being in default where full payments or those due under a rescheduled agreement are fewer than three consecutive months in arrears.

Accounts should normally be filed as being in default where those payments due have not been received for six months.

This time framework only relates to filing defaults. It does not affect the lenders’ ability to continue to report accurately on the extent of arrears using monthly status codes. We recognise that may not always be appropriate for products which advance credit over either a very short or very long-term.

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When I phoned the ICO initially, they completely agreed that there was a breach and told me that they would occasionally allow up to 12 months in certain circumstances, and to file the complaint. They also told me to check the other CRA's to check if the default appeared on ther, which they didn't.

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What hope do we all have when we've got judges who don't know the law, commissions who don't know their own guidelines and DCA's who don't care about either

My advice is given through personal experience and is given without prejudice

 

 

If I Have helped please feel free to click the star

:smile:

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When I phoned the ICO initially, they completely agreed that there was a breach and told me that they would occasionally allow up to 12 months in certain circumstances, and to file the complaint. They also told me to check the other CRA's to check if the default appeared on ther, which they didn't.

You can always escalate your complaint to the ombudsman.

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I have had similar happen recently

Barclaycard (or rather mercers issued default notice ) Sept 2007.

It was never registered with the CRA's

They then sold the account to Lowells Dec 2009

They never recorded it until Jan 2011, but is start date is marked sept 2007.

I complained to CRA's & ICO and got the same response as in post #9.

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I won't worry if they put the original date on it, because its 3 years old...all my defaults will drop off in 3 years time and I don't want one suddenly appearing that will muck up my file for a further 3 years...I suspect this one may have been returned to Goldfish who I think are now Barclaycard, I will wait to hear from them. My only saving grace is that I am due a lump sum soon and think I will probably then go to the DCAs with a F&F offer (obviously a very low one)...I always said I would not pay a DCA, but to tell the truth I would rather just be shot of them. Barclaycard are the only one of my debts who accepted a F&F settlement when I originally offered them, Sainsburys and M&S refused, although M&S are still accepting token payments and its still in house, they will be the first ones I go to as at least they have been understanding...The Sainsburys one is with Cabot and they keep heaping on the interest on the back of a Recon agreement which is so useless its laughable, whilst saying they have gone back to Sainsburys for the original agreement (which Sainsburys couldn't provide me with anyway).

 

Its all a learning curve and one I'll not let happen again!

 

I'll keep you posted about where this one ends up!

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