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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I recently joined up to Virgin Active about about a month and a half ago.

I wanted to join up to the 18-25 £52 a month contract but as i was turning 26 soon they would not allow me to join up on that membership, so they offered me the full membership for £58 but that was out of my budget and i couldnt justify paying that much just for a normal membership. So i asked them if they would at least give me the towel course (free towels every time you come in for £6 extra a month) > they told me that they do not normally give out this for free of charge but they eventually caved in and said they would let me have it if i did join up that day .

So i joined up. I had free towels for a month and when i went in today they told me that i dont have free towels now and that the manager has no recollection of even approving this!!! They blatantly lied just to get me to join up and now im being conned out of £58 a month without the services they promised me!

Is there anything i can do to get out of the contract?? I really do not want to stay with a company which lies to me :-\

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Hi MrRavel and welcome to CAG

 

You have already raised this matter with them face to face, and got nowhere.

 

So next, you should briefly put your concerns in writing to the club and send a copy to HO, both by Recorded Delivery (as gyms have an awful habit of losing letters they don't want to see).

 

Tell them they that, by refusing to supply towels as agreed when you signed up, they have have breached the contract between you.

 

Accordingly, unless the manager contacts you within 7 days to confirm that they will honour the verbal agreement to supply towels, they will be in breach of your agreement and you will cancel your m/ship and stop further DD payments.

 

See how they respond.

 

:wink:

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