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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I am new to this problem. My friends 16 year old son had his moped clamped at 2am in a private residential area. He returned at 9am to sort it out only to find it had been towed. The clampers want £350 to release the bike (£125 of which is the clamping fee £225 is the towing fee), which they say is 25 miles away in another town. They will charge an extra £50 to take the boy to the compound.

 

The bike was secondhand only two months ago and cost £450. My friends cannot afford the release fee for their son.

 

This is all I know right now, and will check the signs and identify the clampers in the morning.

 

My initial thoughts are that maybe the signs were not prominent/ illuminated.

 

Also, if the bike is not valuable enough, is it a good tactic to just abandon it to the clampers? Will the release fee increase while my friends try to find the release fee?

 

Also, he has no paperwork. It seems these were stuck to the moped, and were still stuck when the moped was towed. So we cant check if these were correctly issued.

Edited by ItsWar
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The signs must have the entire contract on to be legitimate. You can't say 'will be clamped', you must also show the release charge etc otherwise you are not agreeing to it being towed away.

 

Go check the signage and take some pics and put them up here for examination and comment.

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At the end of the day they are holding the bike for ransom. It would be for your friend's son to decide whether or not to tell the clampers to keep the bike or not. If he chooses to do that, there isn't anything more the clampers can do without going to court. In my view, the bike has in fact been taken without the owner's consent but getting the police to act on that is a different story.

 

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I have now been to look at the site. Goodlands Lane in Taunton. There are signs all over the place at eye level. Premier Parking. I didnt have my camera but the sins are very detailed. The fee at the moment is £410 plus £35 a day.

 

My friend has phoned the clampers and have bee told the £35 a day will continue and he cannot abandon the bike. The fee will just keep going up.

 

The thing is, up is up, and they cannot raise the money fast enough. So abandoning the bike by default is probably what will happen.

 

The question then is: How will the clampers enforce what they believe becomes a debt? Is is possible they can mitigate the costs by returning the bike and therefore not incurr storage fees. The debt then has a fixed value?

 

The real issue is that at 2am, the boy could not get the £125 and (even immediatly, we do not know) the bike was gone by 9am. This is where the costs then mount to beyond the value of the bike.

 

Unfortunately, the boy is just 18, gosh they grow up so fast.

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Well I certainly wouldn't pay what they are demanding.

 

As I mentioned before, I really think that thei should be a police matter as they have taken your property and are refusing to return it which is in my mind, theft. The local police station would be my next port of call but I would want to speak to someone who is likely to know whats what like an inspector.

 

If that fails, I would have a word with your local trading standards or a specialist solicitor to see if you have any options available. The only action the clampers can take is to take you to court for their 'charges' which I very much doubt they will because it would be too easy for you to defend.

 

As a last resort, I would tell them to keep the bike as full and final settlement.

 

Please keep us posted.

 

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The moped cant be sold because it doesnt belong to the clampers. They wont return it without payment. Its not theft, clampers are allowed to enforce tresspass in this way.

 

The main question is how to stop the fees racking up or does he abandon the bike? If he abandons the bike, is that the same as selling/scrapping it? What are the clampers allowed to do with it? Can the fees just rack on up until they reach a silly level and then do the clampers sue?

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The moped cant be sold because it doesnt belong to the clampers. They wont return it without payment. Its not theft, clampers are allowed to enforce tresspass in this way.

 

Oh right, well you seem to know all about it then.

 

 

The main question is how to stop the fees racking up or does he abandon the bike? If he abandons the bike, is that the same as selling/scrapping it? What are the clampers allowed to do with it? Can the fees just rack on up until they reach a silly level and then do the clampers sue?

 

Read again the latter part of my post (#5).

 

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I suppose they might issue a summons, but what happens to the bike in the meantime and do the daily fees just rack up? Of course, they dont want the bike, they want the money. So offering the bike in return for the fees to be waived, just gives them the extra hassle of selling the bike, for less than the fees. The bike is still lost and the boy is down £450.

 

The clampers need not have towed the bike, then the clamp fee wpuld have been only £125 and that might have been found in a day.

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I suppose they might issue a summons, but what happens to the bike in the meantime and do the daily fees just rack up? Of course, they dont want the bike, they want the money.

 

Exactly, which is the only good thing about it.

 

 

So offering the bike in return for the fees to be waived, just gives them the extra hassle of selling the bike, for less than the fees. The bike is still lost and the boy is down £450.

 

Which is why I suggest you take face to face advice to see if there are any options for you.

 

The clampers need not have towed the bike, then the clamp fee wpuld have been only £125 and that might have been found in a day.

 

Of course they needn't. But then they would of only got £125 out of you wouldn't they!

 

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