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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi All,

 

New on here, but need your help already!

 

Have you had a bad experience with a Builder who is based in the Basingstoke/Hampshire borders area?

 

I can't be more specific for obvious reasons, but suffice to say I have had a very, VERY bad experience with a builder who is based in that area, although he has also worked in other areas of the country too, often in cahoots with a plumber who is also somewhat suspect in his workmanship.

 

For it to be taken seriously by the authorities and something be done about him, I need to try and find others who've been a victim of his shoddy workmanship and the fraudulent acquisition of their money. There's a world of difference between a one off contract gone bad and a pattern of behaviour going back years where his guilt is clear and unequivocal. I've been left with a home that is far from finished and have lost A LOT of money that I couldn't afford to lose and cannot do without.

 

If you've had problems can you post or message me please? I hope against hope that with a bit of group effort we could stop this guy, and if along the way we manage to stop a few others and link up cases it's all to the good!

 

Strikes me that there is a real need for a specific bad builder forum/site or confidential helpline reporting service where victims of bad building can convene at a central point and join the dots to others ripped off by the same firm/person. From what I've seen so far in trying to get help and support (and there is precious little out there unless you've got very deep pockets), everyone wants to know about other cases, but the means of finding those other cases is severely limited unless you turn private eye... but last I heard, stalking someone is not an entirely legal pastime!

 

Bottom line, it seems Trading Standards seem to no longer have the manpower or resources to fully investigate cases from scratch and make the required links between them because of budget cuts, and the crime rate just keeps on rising. Those in a position to offer help and support only get excited if you can hand them everything on a plate, documented and evidenced, tied up with a bow and sealed with a kiss. This puts the onus of being a detective onto the homeowner...bizarre, but true.

 

My one consolation through the frustration of trying to find other victims over the last few months, (without resorting to a public post on a forum), is the belief that leopards don't change their spots, and if a builder is prepared to rip off one person in such a detrimental and far reaching way, it's a pretty safe bet he's done it to other people. I just can't find them...

 

Please help if you can, and in doing so perhaps it will help you with your case too.

 

Thank you

Donebybuilder

 

PS.I don't expect anyone to post names etc on the forum, I wouldn't do that either! My forlorn hope was that if someone did have something to share, that this would be a means of making initial contact with eachother. I figured the details would happen either by private message or off the site completely. I don't want to get anyone (or myself) into trouble...but I am desperate. He has left us in a very big mess that without help, we can't fix...

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And this was why I've struggled with this for months without going onto an internet forum. Thanks a bunch. I'll be removing my post shortly and going back to being in hell... unable to sell it, unable to live in it , but still paying for it and I can't take this much longer. When you've been in the situation I am in, when you've experienced door after door being slammed in your face and every person you speak to passing the buck to yet another department/official body then by all means have a pop at me.

 

Right now I need to find other people ripped off by this man and unless you've been ripped off in the Basingstoke area or by someone from the Basingstoke area then your input isn't constructive or helpful, merely insulting and upsetting.

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