Harassed by barclycard customer services

[Bizzaro]

Hello folks

 

Well I guess this started about 4 weeks ago when I started getting automated phone calls from barclycard customer services. They were asking to speak with a Mr York (im not him) and after recieving around 10 calls it realy started to irritate me so I decided to listen to what the automated service had to say. All well and good until I was asked to confirm a passcode/securuty number. Now theres no way I could know that as im not Mr York so the call ended there.

 

After that I decided to e-mail barclaycard customer services and tell them im not Mr York and I also asked them to remove my number from their database. I recieved an e-mail reply the same day stating they were sorry and that my number would be deleted withim 48 hours. So then 48 hours go by with no phone calls but THEN, almost exactly 48 hours later I start getting text messages asking me to call them in regards my barclycard account, I guess I should mention I dont, or have never had any account with barclays/barclycard.

 

I initially put this down to a delay in my number been deleted but after a week goes by im still recieveing texts so I decide on another e-mail. Again I get a speedy reply in the form of an apology and again they said in 48 hours the calls/texts will stop. So a week goes by with no phone calls or texts but then I get a call from an actual customer services rep asking to speak to Mr York!!!!! Now im normally a very calm person but I gave that guy a piece of my mind and asked him to delete my number there and then. He said, 'Im doing that right now sir', thinking back on it there was a hint of sarcasm in his voice....why? ive no idea but the impression im getting is that they must think I am Mr York and im simply dodgeing calls.

 

Sooooo, 4-5 days goes by with no calls/texts and im thinking im finally free of barclycard and Mr York, BUT then as im checking my e-mails and to my utter disbelief I find an e-mail asking Mr york to contact barclycard customer services!!!:mad2: I havnt contacted them again since that e-mail, I need to know how to go about this...

 

They obviously added my e-mail addy from the e-mails I sent to the rest of Mr Yorks details, something tells me their not allowed to do that? Im at a loss of what steps to take to get my details off the barclycard database. A friend suggested I contact OFCOM and do some research into a possible violation under the DPA act. I did contact the CAB via e-mail but they were about as helpfull as an ashtray on a motorbike. If anyone could suggest a course of action it would be greatly appreciated.

 

TC folks

[ims21]

Hi

 

If it were me I would send them a formal complaint (Mark it as such) enclosing copies of e-mails that have gone back and forth.

 

File a formal complaint to the ICO regarding the DPA issues and tell Barclaycard that you have done so.

 

Also tell Barclaycard that if they do not remove you from their records you will also consider taking legal action against them for harassment

 

ims

[Bizzaro]

Hi ims

 

Thanks for your speedy reply!

 

Ive written them a letter and printed copies of all relevant e-mails. Gonna pop it into the local branch and ask them to forward it to the relevant party. That way I know it cant get 'lost' in the post.

[ims21]

Ok but get the branch to sign for it

 

ims

[Bizzaro]

Good thinking batman!

[slick132]

Hi Bizzaro,

 

If they don't get this sorted at BC quickly, escalate your complaint to Barclays London HQ and tell them you want to be compensated for the intrusions and your wasted time - maybe £100.

 

You'll find it here - http://www.consumeractiongroup.co.uk/forum/showthread.php?3331-Barclaycard-Contact-Address

 

Moving thread into the BC forum.

 

[Bizzaro]

Hiya

 

Well as always I had a fast response from barclycard in the form of an e-mail. For the most part it was groveling...sorry this, sorry that but the following portion of the e-mail realy did make me chuckle...

 

'I have made the necessary arrangements to stop this happening again, however,

please note that as our marketing campaigns are usually prepared up to three months

in advance, it is possible that you will still receive some calls from us during the next

few weeks.'

 

Also, there was no mention as to how they began using my e-mail addy (the one i used to file the origional complaint) as a way to contact Mr York. So with that im going to take your advice slick and take this to the top. Who knows, i may even come away with £100, and all thanks to Mr York getting his number wrong....guess i should thank the guy if that does happen, lols.

[slick132]

Hi Bizzaro,

 

They may have simply made a generic response to your complaint without reading it properly.

 

Let us know how you get on.