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    • Beijing says the economy grew by 5.2% in the three months to the end of June, compared to the same time last year.View the full article
    • Hi Can you put post up in PDF redacted your full Tenancy Agreement we need to see it all not just those clause As for the Estate Agency stating your Rent and Deposit is paying for the Redecoration of the property is wrong as this was there and the Landlords responsibility to claim those cost back from the Previous Tenants from either their Rents or Tenancy Deposit therefore the Redecoration cost is the Landlords Problem not not yours nor your Rent or Tenancy Deposit (until end of Tenancy) I would be writing to the Estate Agency asking further to your telephone conversation with XXXXXXXXX  on XX/XX/2025 you require Clarification as it was stated by your employee that I would not receive any rent nor deposit back as compensation as the Landlord was using this to Redecorate the Property. Neither my Rent nor Deposit should be used to Redecorate this Property due to the Previous Tenants as this should have been claimed back from the previous Tenants via either there Rents or Tenancy Deposit. Further to this I collected the keys as agreed on the 5th July 2025 to move into this Property with no mention at all from your Estate Agency that due to all the Redecoration ongoing when I went to that Property on that date I was not able to move into the Property as Agreed in me Agreement. You have then move my moving in date to 11th July 2025 therefore my Rent payments should commence from 11th July 2025 and I require confirmation from PPM Estate Agency and if refuse this full clarification as to why and what Housing Legislation and clauses from my Agreement. DO NOT PHONE and ask this unless you can record the call Send it by email but also follow it up in writing and get free proof of posting from the Post Office
    • Heat pump makers are ready to raise output, but demand is still sluggish.View the full article
    • The deal is part of the Trump administration's push for more aggressive adoption of artificial intelligence in the government.View the full article
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I hope I am posting this in the correct place. We are currently trying to set up a residents association at the building I live in order to first manage to audit the freeholders' accounts and hopefully take over the management of the building.

We own part of the flat on a shared ownership basis. Legally its only the owners who are entitled to take part in the residents committee. Does anyone know who has the right to vote in shared ownership situations? Would it be the main leaseholder? i.e. who ever owns the most percentage in the property?

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Hi

 

Before going further my advice would be to write to the Chairperson of the Residents Committee and request a copy of their "Constitution" as this should state in it who can be a member of that Committee and if shared ownership is not allowed you can challenge this and get local councillors etc involved.

 

I would also mention:

 

* Both owners and shared owners are in the same position wanting management to be taken over and it would make sense for both shared owners and owners to be on the same "Residents Committee" as ultimately we both want the same thing, whats best for all residents.

* Both owners and shared owner being on the same committee would give that committee a greater voice.

* Both owners and shared owner being on the same committee shows greater partnership working.

 

You all live in the same building and want whats best for all whether it be owners, shared owners, tenants etc.

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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We haven't set the residents committee yet, we are in the process of setting it up including writing the constitution etc. Nobody has got issues with even tenants being part of the committe, the problem is in the last meeting we had one of the owners occupiers said that in a previous experience with the same freeholder (for another building not ours) the specific freeholder said I do not recognise anybody in this committee who is not owner. And this is where my question was basically if its only owners which one would be in cases of shared ownership?

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Hi

 

Are both owners and shared owners paying the said freeholder management costs?

 

If both are then i would say in my opinion that that freeholders statement at that meeting "i do not recognise anybody in the committee that is not a owner" to be completely incorrect if this is the case.

 

Personally I would ask the person that chaired that meeting to write to the freeholder asking for clarification as to why they the freeholder will only recognise owners only if a Residents Committee is setup and to provide copies of any documents relevant to this.

 

(Remember if you do write to send it recorded delivery as this gives you a paper trail and also if they respond and quote and specific document request copies of those documents).

 

You need to get to the bottom of why the freeholder will only recognise owners and the documentation from them to back this up.

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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