@barclaycard help with barclays

[tycoongoon]

hi im new to all this but i have a barclaycard with an outstanding balance of £970

 

6 months ago i lost work so i am on JSA. i rang them 5 months ago asking to sort out a repayment plan to help me with this whilst i was out of work.

 

i was told i would be put through to the appropriate people who would contact me. 3 months ago i was contacted by a company telling me i owed £1,289. i rang to ask for some sort of payment plan which they wouldnt accept only the full amount.

 

finally this month they have accepted a payment plan but after me almost telling them they would get £20 off me and thats that i was told £60 miniumum for the debt of £1,390.

 

i asked how it was this much and aparently i was charge £39 card protection which took me over my balance so i was charged £25 for going over and due to no payment for 6 months i was charged so thats the balance.

 

i dont know what to do. this is just one of many debts i have and i dont think i will be able to live whilst paying them the £60 which after endless phone calls i have stupidly agreed to be taken out on the 30th of this month ?

 

any ideas what i can do regards this situation ?

 

many thanks

 

Ty-coon

Edited March 5, 2012 by slick132
made it readable

[tycoongoon]

i have just rang to ask to change it to a lower monthly repayment but they wouldnt do it i am thinking of writing to them but i dont know if i will have enough time before the 60 is taken out ?

[slick132]

Hi Tycoon,

 

I have tidied your 1st post by putting in punctuation and paragraphs. Folks are more likely to respond if you make your posts readable.

 

Can you confirm who it was that contacted you saying you owed £1,289.

 

BC have a duty to assist when customers tell them you are having Financial Difficulty. See this thread - http://www.consumeractiongroup.co.uk/forum/showthread.php?337866-Barclaycard&p=3717829&viewfull=1#post3717829

 

....... and this one - http://www.consumeractiongroup.co.uk/forum/showthread.php?334310-Barclaycard-go-back-on-repayment-plan-now-charging-interest-again&p=3683665&viewfull=1#post3683665

 

If you notify the bank that you're in Financial Difficulty, they must stop adding interest and/or charges.

 

You do not have to pay what they demand from you. You should only pay what you can reasonably afford and you can use a Budget Planner to calculate this amount.

 

Remember that any amount you have available to pay creditors should be divided between them on a pro-rata basis.

 

Keep all contact with BC in writing only so you have a good paper trail. If they phone you, tell them to put whatever they have to say in writing.

 

All default charges can be reclaimed in full.

 

The Card Protection should be cancelled immediately in writing so you don't get hit for this again next year. You should also ask them for proof that you asked for the Protection, just in case they whacked it on without your knowledge or consent.

 

Have a look at the Bank Lending Code. Section 178 onwards refers to Financial Difficulties and how the bank should identify and help customers. Also see Sections 224 - 227 inclusive about concessions on interest and charges.

 

http://www.lendingstandardsboard.org.uk/docs/lendingcode.pdf