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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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On behalf of a friend I was attempting to email collections at toothfairy and ndr but every email i sent to them has been returned with a message stating toothfairy and ndr no longer accept incoming emails no matter which email is mailed. It goes on to state all customers must use the contact form from now on, on their website.

 

Ive tried, @collections, @info, @support for both toothfairy and ndr. All bounce back.

 

Is it right they wont accept emails but hound daily with their own emails?

Ive no intention of using their conract form so i have no proof of what is said

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oh dear, that is the only other email address they have ever used when emailing me, not sure what to suggest as they are awful to talk to on the phone! although if you can record the conversation then at least you have a record of it.

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Complain to the OFT directly, they are investigating this lot.

 

It might be that Toothfairy have had equipment seized as part of an investigation (no proof of this but I am aware this is something the OFT can and have done as part of investigations into companies).

 

Maybe get onto the police and get a Crime number as the company clearly are hiding.

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Complain to the OFT directly, they are investigating this lot.

 

It might be that Toothfairy have had equipment seized as part of an investigation (no proof of this but I am aware this is something the OFT can and have done as part of investigations into companies).

 

Maybe get onto the police and get a Crime number as the company clearly are hiding.

 

Can you clarify what the OP should say to the police? I'm confused about what crime is being committed by not accepting emails, and how a crime number will help.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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They should state to the police that they have continually tried to communicate with the original company, the original company are not co-operating in any way, phone calls go unanswered, emails are being rejected and letters unasnwered. The company is known to take people to court very aggresively and you want a crime number in order to use your household insurance to get legal help to fight them.

 

It is becoming more and more evident that people are needing 'spoon feeding' in this area, something I am not able to hlep with much.

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