Brighthouse Faulty Products - Hep Please

[treen]

hi just discovered this page hoping you can help i started purchasing from brighthouse in november last year they seemed really helpfull with my original purchase of a washing machine so in december my teenage daughter wanted a blackberry phone for christmas so along i went to brighthouse and purchased one through them all seemed good celebrated christmas and then in january the problems started.

 

First of all my washing machine broke down and had to be sent off for repair and a week later the blackberry mobile i thought ok these things happen i was paying the breakdown and insurance so didnt have to worry about paying extra. By february i had heared nothing about either items so contacted brighthouse they told me they had not heared anything about the mobile phone but that the washing machine had been repaired and would be returned to me over the following few days ok so no news on the mobile but i was having my washing machine back.

 

The machine got returned only for me to discover later that day that the washer had not been repaired so yet again i phoned brighthouse and yet again it was collected for repair. We are now in April and no i still have neither product last week i was told by the store that i needed to stay at home on the 10th of april as the machine was now repaired and was being returned so i waited and waited no washing machine appeared and no phone call.

 

So yet again i phoned the store and was told oh yes they changed delivery to the 17th of April (phonecall would have been nice ) so i decided enough was enough (oh yes forggot to add was also informed at this time that the mobile phone was unable to be repaired) so down the store i went with the intention of cancelling my agreement for the washing machine and choosing a completley different phone for my daughter. When arriving i was offered several weeks free on the washer and new mobile so i thought ok sounds good, mmmm not as simple as i thought it was going to be. On arriving back home i worked out that after paying regularly for these items which roughly works out at £220 the amount of reduction being offered to me was £45 !!!!!! So worked out i had payed £110 just for the mobile which remember had only been with us for 2 weeks surely this cant be right

Edited April 18, 2012 by Conniff

[pinkfloydianuk]

If both items were less than 6 months old when they developed faults, you are entitled to a full refund.

 

Write to,

 

CAVERSHAM FINANCE LTD (BrightHouse)

5 HERCULES WAY,

LEAVESDEN PARK,

WATFORD,

HERTS

WD25 7GS

 

Inform them that unless they satisfy your request for a full refund, you will persue the matter through County Court.

 

I too have had faulty goods from BrightHouse and i succeeded in getting them to replace our TV which was 3 years old.

 

For more detail see my thread at http://www.consumeractiongroup.co.uk/forum/showthread.php?336908-Sales-of-Goods-letter-to-Brighthouse-amp-OSC-Reclaiming

ps

to recieve a response from other site members, you will be better off starting your own thread.

Regards

pfuk

[ims21]

Hi treen and welcome to CAG

 

I've created a new thread for you.

 

Regards

 

ims