Jump to content
We are now - The National Consumer Service ×


  • Tweets

    No tweets were found.

  • Posts

    • Their letter to you was rather condescending and even rude  "-in order to allow a reasonable driver to be notified of the terms and conditions". So f they do decide to go ahead from here remember that when responding to their Witness Statement as they never get that right. 
    • Trump also threatened blanket tariffs of 15% or 20% on most trade partners, and said he will soon announce new tariffs on the EU.View the full article
    • We still have not seen either the Notice to Driver or hte Notice to Keeper PCNs. As these are legal documents that can help  your case could you please post them up. I did ask last year if you didn't retain the NTD that you send UKCPS an sar. Did you do that? If you don't have those two vital PCNs [not the reminders] can you please send off an asr now. Sometimes the rogues use Trace to confirm their address is till valid with a view to sending out a letter of Claim. If you have received the SAR could you please post up its contents.
    • One more thing Madge just make sure that you include the payment confirmation from the phone app to ECP. this will never see Court if anyone at ECP has the ability to read and understand English. Then send it off to court and ECP. Next -at least one bottle of wine between the two of you and relax. It is over..........................
    • Thank you Restart for posting the original PCN-it is the one that has to comply with the Protection of Freedoms Act 2012 Schedule 4. And thanks to Nicky - I hadn't noticed the word Reminder on the first PCN and wondered why it was posted on the 29th June but Restart said he had received it on the 24th. The original PCN is not compliant with the Protection of Freedoms Act Schedule 4 whicch means that you as keeper are therefore not liable for the charge. The driver is the only one now liable and as you haven't appealed they don't know who was driving so you are both in the clear.  It is non compliant because they have not included the actual parking period just their own ANPR times that obviously include driving from the entrance to the parking place and later driving to the exit. Section 9 [2][a] refers- (2)The notice must—(a)specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates; They have also failed to ask the keeper to pay Section9 [2][e]  (e)state that the creditor does not know both the name of the driver and a current address for service for the driver and invite the keeper—(i)to pay the unpaid parking charges Sadly although both of you are in the clear there is nothing yoycan do to bring this to a quick close. So you will just have to read piles of letters containg threats and unlawful increases in the amount they are charging. They can all be safely ignored knowing that your case will be thrown out should it ever get to Court. Though Dave is right that a letter to Starbucks might get you a quick cancellation. All you have to watch out for is a Letter of Claim which if received let us know and we can advise a snotty letter to send back to them. The snottier it is the more likely they will decide not to go to CourtIn the meantime read up other cases which have been successfful or ongoing cases esprcially ones similar to yours to understand the way these vile companies operate. Do not contact them as  you might let slip who was driving and that at the moment is your strongest asset.
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Thanks
        • Like

Recommended Posts

I have been having problems at work since new management took over this year i have worked there for 2 years with a clean record and excellent references, an incident occurred between myself (i am a receptionist) and a manager were she shouted at me on a corridor in front of patients and pointed her finger in my face. She then called me into the office and continue to be abusive, i complained to the general manager and she promised a full investigation would take place and asked me to send a statement. I did this immediately and expected a full investigation.

 

Around 2 weeks after the incident i received a letter from HR to invite me to attend a meeting with the HR manager and the manager in question for allegation of me falsely claiming overtime for work i had done during my working hours. I queried this with HR as i did not think it was fair for this particular manager to conduct the investigation as i had a grievance against her, they informed me that it was not a grievance it was a statement and no further action was taken (i did not realise this at the time) I attended the meeting which was factual they stated that my overtime (this was work i was asked to do, there was never a protocol or meeting it was just simply a spreadsheet of patients to discharge or book appointments around 20000 of them and this has been ongoing since June 2012) has anomolies because i had completed the work during working hours and not in the overtime and asked if they checked the systems could i prove i was at work. I replied to say that i had emailed my line mangaer on numerous occasions for help with my workload and i decided using my own initiative that it would be much easier for me to do the overtime during working hours (it was system based) and my work during overtime as it was pulling notes, preparing them for clinic which was easier to do when i was alone. I did not need to be logged onto the system for this and i have colleagues who will vouch for me that you dont need to be logged onto the system to prepare notes therefore they cannot say i did not do the overtime as they cannot use the system to be accurate.

 

Since then i have had no contact until today i received another email to attend a meeting on Tuesday (short notice) and that during the investigation for my overtime they found other information and are now accusing me of patient safety and alleging that i discharged patients without doing a note review or checking letters. I did what i was asked to do, i cannot be liable for discharging patients unless it was a mistake, i am not m and have done since June 2012, there were never any issues and i have never made any mistakes like this since i started work, i am also not medical therefore i cannot review notes and no protocol was put in place for me to do this, noone asked me how i did the work and it was just handed to me. 2 weeks ago my colleague recieved a protocol

I contacted a union representative today who told me to reschedule the meeting and she will attend with me once we have met to discuss.

 

I feel like i am being victimised and bullied, my line manager is currently off work and has been for nearly 6 months due to stress and has a grievance against one of the managers. I feel like they are looking for things that i may have done wrong and i am worried that it may lead to disciplinary action.

 

I actually had an interview yeserday because i need to leave this place and am waiting for a start date, once this comes through and i have full clearance i will hand in my notice. I will have to work 4 weeks notice and i am not sure i can handle this stress that has taken over my life the past few months, i am not worried about references and am thinking to attend the meeting and then call in sick once i have clearance from my new employer and then resign once i have received my wage at the end of the month. I am very unsure on what to do and where i stand.

 

Please help!!!

Link to post
Share on other sites

Hello Sharkuish, welcome to the CAG.

 

Enjoy your visit, but take some time to look around the forum and understand where everything is.

 

It can seem confusing at first but you will start to find your way round and to understand what a helpful community we are.

 

You haven't received any replies to your post yet. Try posting your query again in a relevant sub-foum. You will get the help and support you need there.

Please be advised that my time will be limited for the next few weeks.Thanks for your understanding.

Link to post
Share on other sites

I have been having problems at work since new management took over this year i have worked there for 2 years with a clean record and excellent references, an incident occurred between myself (i am a receptionist) and a manager were she shouted at me on a corridor in front of patients and pointed her finger in my face. She then called me into the office and continue to be abusive, i complained to the general manager and she promised a full investigation would take place and asked me to send a statement. I did this immediately and expected a full investigation.

 

Around 2 weeks after the incident i received a letter from HR to invite me to attend a meeting with the HR manager and the manager in question for allegation of me falsely claiming overtime for work i had done during my working hours. I queried this with HR as i did not think it was fair for this particular manager to conduct the investigation as i had a grievance against her, they informed me that it was not a grievance it was a statement and no further action was taken (i did not realise this at the time) I attended the meeting which was factual they stated that my overtime (this was work i was asked to do, there was never a protocol or meeting it was just simply a spreadsheet of patients to discharge or book appointments around 20000 of them and this has been ongoing since June 2012) has anomolies because i had completed the work during working hours and not in the overtime and asked if they checked the systems could i prove i was at work. I replied to say that i had emailed my line mangaer on numerous occasions for help with my workload and i decided using my own initiative that it would be much easier for me to do the overtime during working hours (it was system based) and my work during overtime as it was pulling notes, preparing them for clinic which was easier to do when i was alone. I did not need to be logged onto the system for this and i have colleagues who will vouch for me that you dont need to be logged onto the system to prepare notes therefore they cannot say i did not do the overtime as they cannot use the system to be accurate.

 

Since then i have had no contact until today i received another email to attend a meeting on Tuesday (short notice) and that during the investigation for my overtime they found other information and are now accusing me of patient safety and alleging that i discharged patients without doing a note review or checking letters. I did what i was asked to do, i cannot be liable for discharging patients unless it was a mistake, i am not m and have done since June 2012, there were never any issues and i have never made any mistakes like this since i started work, i am also not medical therefore i cannot review notes and no protocol was put in place for me to do this, noone asked me how i did the work and it was just handed to me. 2 weeks ago my colleague recieved a protocol

 

I contacted a union representative today who told me to reschedule the meeting and she will attend with me once we have met to discuss.

I feel like i am being victimised and bullied, my line manager is currently off work and has been for nearly 6 months due to stress and has a grievance against one of the managers. I feel like they are looking for things that i may have done wrong and i am worried that it may lead to disciplinary action.

 

I actually had an interview yesterday because i need to leave this place and am waiting for a start date, once this comes through and i have full clearance i will hand in my notice. I will have to work 4 weeks notice and i am not sure i can handle this stress that has taken over my life the past few months, i am not worried about references and am thinking to attend the meeting and then call in sick once i have clearance from my new employer and then resign once i have received my wage at the end of the month. I am very unsure on what to do and where i stand.

Please help!!!

Link to post
Share on other sites

Hello there.

 

I thought I'd posted on your thread and moved it to the employment forum, but something seems not to have worked.

 

Your posts are on one thread now, please keep posting on this one with your questions. I hope the guys will be along over the course of the weekend.

 

My best, HB

Illegitimi non carborundum

 

 

 

Link to post
Share on other sites

Hello!

 

I would tend to follow a policy of not resigning if you don't believe you have done anything wrong, although it is different if you have a new job to go to.

 

I would arrange yoour evidence in a logical order, write down what training you had, what procedures you followed, and when you advised managers of how you were working. Date order is often helpful. Have this all ready for your union rep.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

Link to post
Share on other sites

Thanks for your replies. I have put together a list of events in date order, i never had any training and was never told how to do the work or asked how i did it, a protocol was handed out 2 weeks ago (to my colleague) as obviously they realised this was something they should have done when the work started in June 2012, all i have is my version of events and of course theirs. The manager who started this work left and it was then taken over by the new manager who just handed out the lists and never asked how this work was done so its their responsibility to check. I understand this but i cant understand how after 2 years working their without any problems they can now accuse me of patient neglect so to speak when i was never actually told how to do the work and i would never do this intentionally, also i am not medical so i cannot review notes like they stated in the letter i gave the notes to the doctors who then told me to action accordingly and this was never documented. I know its only a factual meeting which is fine but i just feel victimised. If this does go to disciplinary when i leave will this carry on?

Link to post
Share on other sites

Unfortunately, there is no law against victimisation, unless it is based on discrimination. All you can do is tell your bosses your side of the the story.

 

Good luck with the job interview! Sometimes leaving a bad situation is the best thing you can do.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...