Streamline.net problems

[Crusader82]

Hello people of CAG

 

Just after a bit of advice on Streamline.net

 

My web hosting was due to expire a last month and from the emails I received I was led to believe that if I didn't make the payment then they would close my account. Perfect! as I hadn't used the account for around 2 years I didn't renew the payment.

 

Now perhaps unsurprisingly to some of you one here (I've since read some other posts about these guys) they are threatening me with a DCA if I do not make the payment.

 

This is our communications so far: (Unfortunately the newest is at the top so may want to start at the bottom of the quote)

 

Hi ###,

 

Thank you for your query

 

I can only confirm that payment is due for ###.com and will need to be paid.

 

If you do not wish to continue with a service then it is your responsibility to contact us to request the closure before the payment is due. As you did not do this you would need to clear the fee due, this is as per the Terms & Conditions you agreed to when you opened your account with us.

 

You can check the Terms & Conditions here if you wish to: streamline.net/about-us/terms-and-conditions/

 

If the payment remains outstanding then this will continue to follow the debt collection process as per the letter/emails that you have received.

 

Kind regards

The Streamline.net team - Web hosting made easy

 

Find answers to frequently asked questions and search our range of how-to articles at the Streamline.net Support Centre streamlinesupport.net/

 

Date: 01/06/2013 16:57:20 Ticket Number: ###

 

Hi,

 

Having taken advice on this matter, I have been advised that I do not owe you any money as I have not requested any of your services. The last time I made a payment it was for 2 years of web hosting which has now expired therefore our business has been concluded. Had I required the hosting package to be renewed I would have contacted you to make payment.

 

If you continue to harass me demanding for payments that I do not owe then I will be forced to contact the OFT.

 

Please close this account and respond by post when done.

 

Regards,

 

###.

 

Date: 31/05/2013 16:08:52 Ticket Number: ### From: Streamline.Net ( Billing Department )

 

Hi ###,

 

Thank you for your query

 

If you did not wish to renew the account for a further period you would have needed to contact us to request the closure before the renewal date.

 

I can see that renewal reminder emails were sent to you on 28/03/2013. These emails advise that the renewals are due and that you can call us, or raise a support ticket if the hosting package is no longer required. As you did not do this you would need to clear the payment.

 

The outstanding invoice is for:

278324 ###.com 49.99 9.99 59.98 27/04/2013 29/04/2013 pu renewal annual

 

This is an annual renewal of the hosting package. Once the balance has been cleared I would be happy to cover the initial cost of registering a .uk or .com domain name to make use of the package that you will have paid for.

 

Should you still wish to proceed with the closure please let us know once you have cleared the payment and we will close it down and delete all files and emails. However, please note that closure of the hosting package will not entitle you to any refund.

 

 

Kind regards

The Streamline.net team - Web hosting made easy

 

Find answers to frequently asked questions and search our range of how-to articles at the Streamline.net Support Centre streamlinesupport.net/

 

Date: 31/05/2013 14:37:29 Ticket Number: ###

 

So I need to pay for a full 2 years in order to close my account now? I assume there would be some kind of reimbursement?

 

Why am I being forced to pay for something I don't want, need or and haven't used in over 2 years as it is?

 

Date: 31/05/2013 14:13:57 Ticket Number: ### From: Streamline.Net ( Billing Department )

 

Hi ###,

 

Thank you for your query

 

I have checked your account and I cannot close your account whilst there is a payment outstanding on the account.

 

If you did not wish to renew the account for a further period you would have needed to contact us to request the closure before the renewal date. As you did not do this you would need to clear the payment.

 

If we can do anything to help you make use of the account once the payment has been cleared, please do let us know.

 

Please note you can use this package with any domain name that you wish to so if there is another website that you need to host we can help you with adding the domain to this package. I can, as a gesture of goodwill, cover the initial cost of a new .uk or .com domain name (or one of equivalent value).

 

Should you still wish to proceed with the closure please let us know once you have cleared the payment and we will close it down and delete all files and emails.

 

 

Kind regards

The Streamline.net team - Web hosting made easy

 

Find answers to frequently asked questions and search our range of how-to articles at the Streamline.net Support Centre streamlinesupport.net/

 

Date: 30/05/2013 18:11:58 Ticket Number: ###

 

Hi,

 

I have just received a letter indicating that this account has money overdue.

 

This account along with the domain names ###.com and ###h.co.uk are no longer wanted. It was my understanding that if I didn't renew the payment then the domain wouldn't be renewed, is this not the case?

 

Just wondering where to go next, from what I understand, if they pass it onto a DCA then there is very little that they can do to get money from me but just wanted a bit of advice first

 

This is something along the lines of what I was going to reply:

 

The only emails I have received inform me that I would need to make a payment so as not to lose the web addresses. I can see no mention of needing to contact you to tell you I don't wish to renew.

 

Perhaps if you had made reasonable effort to contact me explaining the situation prior to the expiry date then we wouldn't be in this situation. And perhaps I'd have renewed the hosting with a more suitable package.

 

There is no debt to pay as I have not received a service and therefore a debt collection process is pointless. From the emails I have received it implied if payment wasn't made then the account would be closed. This is how every professional organisation that I know of works.

 

The "outstanding balance" is only for £80 or so if its best just to take it on the chin and pay up then I will but it was my understanding that if I didn't pay then the account would be cancelled and that's what I'd prefer. Would also be happy to downgrade the web hosting to domain holding for around £30 for the two years.

 

 

Many Thanks in advance,

 

Ju