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    • Hi Can you put post up in PDF redacted your full Tenancy Agreement we need to see it all not just those clause As for the Estate Agency stating your Rent and Deposit is paying for the Redecoration of the property is wrong as this was there and the Landlords responsibility to claim those cost back from the Previous Tenants from either their Rents or Tenancy Deposit therefore the Redecoration cost is the Landlords Problem not not yours nor your Rent or Tenancy Deposit (until end of Tenancy) I would be writing to the Estate Agency asking further to your telephone conversation with XXXXXXXXX  on XX/XX/2025 you require Clarification as it was stated by your employee that I would not receive any rent nor deposit back as compensation as the Landlord was using this to Redecorate the Property. Neither my Rent nor Deposit should be used to Redecorate this Property due to the Previous Tenants as this should have been claimed back from the previous Tenants via either there Rents or Tenancy Deposit. Further to this I collected the keys as agreed on the 5th July 2025 to move into this Property with no mention at all from your Estate Agency that due to all the Redecoration ongoing when I went to that Property on that date I was not able to move into the Property as Agreed in me Agreement. You have then move my moving in date to 11th July 2025 therefore my Rent payments should commence from 11th July 2025 and I require confirmation from PPM Estate Agency and if refuse this full clarification as to why and what Housing Legislation and clauses from my Agreement. DO NOT PHONE and ask this unless you can record the call Send it by email but also follow it up in writing and get free proof of posting from the Post Office
    • Heat pump makers are ready to raise output, but demand is still sluggish.View the full article
    • The deal is part of the Trump administration's push for more aggressive adoption of artificial intelligence in the government.View the full article
    • Apologies for my laziness.  I did say I would read through the WS and suggest changes about two months ago ... but got lost in the fun of going on holiday twice. I promise that sleeves will be rolled up in the morning!
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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We're having awful trouble with this company! My husband joined the gym in Feb this year because of it's long opening hours (he works nights so would use the gym between 8.30pm and 10pm) the gym owner then wrote a facebook message after around a month of my husband joining saying that he was changing the opening hours to close at 9pm...this is no use for my DH as he would only have around half an hour in the gym! So we wrote to the gym and ashbourne to cancel the membership due to this and now 3 months later we've had numerous amounts of threatening letters and they're now saying if he doesn't pay the £80 due plus the rest of the 12 months balance they will get debt collectors in. Any advice gratefully received....

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As Ashbourne have changed the terms of the contract, your husband is entitled to cancel without penalty within a reasonable time. It sounds as if he has done that.

By acting in this way against him, I would say that the Gym is itself acting in breach of contract - the term they are breaching is that they would conduct their business with him according to law - and I do not believe that they are doing so.

 

If you agree with this proposition then the way forward for you is to tell them to stop immediately and to take no further action or else you will sue them in the county court. Give them 14 days. If they don't stop, then sue. It's the only way.

 

Your chances of success are better than 90%. Sue for a very modest amount - say, £50. Small Claims are very easy cheap and risk-free.

 

If you aren't prepared to sue then don't make the threat - but then you had better settle in for a long haul of threats.

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Hi Robinson and welcome to CAG

 

You can add, in your letter, that you will also make a formal complaint to The OFT if they make any further demands for payment.

 

You need pay them nothing more and any admin charges that they've added are unenforceable penalties.

 

Please keep us updated.

 

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Hi slick, do you have any experience of these hateful people at AM? I've read that they do not give up harassing people with threats, debt collections etc :( I shall add that to my letter. Am worried that DH will end up with bad credit etc but don't want to pay these nasty worms a penny!

 

Hi Robinson and welcome to CAG

 

You can add, in your letter, that you will also make a formal complaint to The OFT if they make any further demands for payment.

 

You need pay them nothing more and any admin charges that they've added are unenforceable penalties.

 

Please keep us updated.

 

:-)

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Hi Robinson,

 

Yes, I've been helping folk deal with AMSL and other gyms (and their admin companies) for several years now.

 

Please take a few moments to read this thread and the links to the judges Penal Order against AMSL - http://www.consumeractiongroup.co.uk/forum/showthread.php?320766-Ashbourne-Management-Services-Ltd-Contracts-longer-than-12-months

 

One of the main concerns of the OFT which prompted their case against AMSL was that AMSL did previously report non-payment to the CRA's. Since the AMSL ruling in 2011, gym "debt" data is no longer carried by the CRA's at all. So you should not worry about YH's CRA files being trashed.

 

:-)

We could do with some help from you

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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Thank you for the advice, I'll shall do as you've suggested. Hopefully I won't have to go to the county court but I'm willing to if that's what it takes!

 

Don't worry about going to court. This is such a winnable case that you should look forward to it. It will be very interesting and educative and you will understand how easy it is to protect yourself against bullying by any company..

 

We will help you draft the claim so come back here if they ignore your LBA

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Thanks for the reassurance :) Feeling much better about the whole thing! One more question though, I've just checked the contract and the opening hours are not written any where on the contract. Does this mean we don't have a chance of resolving this? Thanks in advance..

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Hi Robinson,

 

This will not affect your chances of winning. The case is simple.

 

You joined to enjoy the club's facilities in the later hours when it was open and they've changed the opening hours so you can no longer do this. They have reduced the services they provided and have breached your contract in so doing.

 

You should have no problems despite the fact that the opening times were not specified in the agreement.

 

:wink:

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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