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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Sorry if im in the wrong forum, I searched but was not sure were to post, so thought best here as it local authority.

 

I took my children out of school on Wednesday, to go and visit a very close immediate family member recovering from cancer!

 

I did give the school a letter (the school are doing a trial run over the new law about unauthorised school leaves for days and holidays) so i completed the form as requested and gave it the Tuesday as I was told to hand it in then.

 

Wednesday comes and we are on a long public transport journey to see the family member, when at 12.00,we get a call to cancel as they had took a turn, and were not feeling to well so said to arrange another day. I okied this, but was gutted as we had spent 4 hours already on the train, so decided to make the most of the day and go walking around the area we were at.

 

We wondered round the area a bit, and purchased a new vehicle we had no intention of doing this but it was a good offer and decided why not. (daft but was cheap and we needed one, have another thread on here about a vehicle we just returned).

 

On Friday (Thursday school closed due to strike, only got a weeks notice!) one of my children said that the head teacher and there teacher questioned as to why they took a school day off, to go on a day trip when they should be learning. My child said a letter was handed in and told them what had happened, the teacher then said that they never got he letter, but i do know they did as I personally handed it to them.

 

What i don't like is they question my child who is 8 years old but is being looked into for development delay problems and so far being assessed as a child with the mental age of a 4-5 year old, so he does not remember things very well, so even though he knew we were going to see this family member he didn't mention the events that happened.

 

I am angry about this as the school know about my childs problem and knew what we were doing as I had spoke to them about it everyday so they were aware! I feel they have over stepped the line to make us out to be liars, I have never allowed my children to stay off unless ill, we have never had a holiday during school term they have very good attendance marks as well.

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I shall be doing on Monday, my son only talks about stuff like this before bed.

 

I've reasurred him that he was not in trouble, and that I would speak to his teacher and explain everything

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I think that this is the best way forward, I would explain to them that in future to speak with you if they have any issues instead of asking your child. Any probs just let us know and Im sure we can advise or point you in the right direction to get some advice on what to do next.

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Something also to consider but I would advice discussing this after you have resolved this issue is to point out since this is a Trial where can parents give there feedback.

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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ok, i spoke to them and they agreed what they did was wrong and said sorry, to me and my son.

 

I've told them if anything like this was to ever happen again that they please come and speak to me or my other child. they have agreed

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Thank you for the update and I am glad that you have managed to resolve this.

 

If you have any further issues you know where we are just pop back.

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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