Jump to content
We are now - The National Consumer Service ×


  • Tweets

    No tweets were found.

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Thanks
        • Like

Recommended Posts

Last Sept I was told by my supervisor that a client I worked with had made very damaging accusations against me. I was so distressed I took some leave and was told by docs (mine and theirs) that I suffered from depression. Now many months later I still have problems and take medications. During a grievance proceedure I discovered that there were extraordinary safeguards in place to protect staff. This was never mentioned to me, nor was I advised the client had a history of making off the wall accusations. I won the grievance (just a tecnicality), attended an Absence Management (we cannot bring you back to work until you are given a clean bill from the docs), and sent to visit other avenues of possible healing. Now they want another meeting and to discuss the possibilithy of a capability hearing. My sickpay is all used up, I am turning 68 soon and have a private pension.

 

My question is what now? What are my options and how should I proceed. I still have anger, resentment and issues of trusting with the workplace. I would like some accountability on their part.

Link to post
Share on other sites

I won the grievance (just a tecnicality), attended an Absence Management (we cannot bring you back to work until you are given a clean bill from the docs), and sent to visit other avenues of possible healing. Now they want another meeting and to discuss the possibilithy of a capability hearing. My sickpay is all used up, I am turning 68 soon and have a private pension.

 

My question is what now? What are my options and how should I proceed. I still have anger, resentment and issues of trusting with the workplace. I would like some accountability on their part.

 

Your employer is duty bound to investigate complaints. It sounds like you got a "not guilty". So I am not sure what further your expect them to be accounatble for as I cannot see what they have done wrong.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

Link to post
Share on other sites

Thanks for your kind replies. What they did wrong was not informing me of the presence of a recording device specifically in place to prevent such problems. Every other employee who worked with this client knew of the machine and the rules that it be engaged during hours when staff might be vulnerable. A bit like being taught to drive a car but never knowing about the brake. Does this help?

Link to post
Share on other sites

Not sure. I think what you are describing is claiming for an industrial injury (to mental health) due to employer negligence?

 

I need to warn you that is usually damn near impossible to prove.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

Link to post
Share on other sites

Invoke the formal grievance procedure. Especially set out any loss of income incurred eg overtime etc. See what they do? Is cheap and easy option.. you may get lucky...

 

I'd resist a lawyer unless you can get a no win no fee, which I doubt.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

Link to post
Share on other sites

Can a Grievance include lost wages because they have essentially 'retired' me through negligence? I believe the offending Super was canned, and the current one just wants to draw a line under this. However, the job I had will not be available so I would need to take essentially a non-skilled position as support worker. It hurts. Now I know the be a man crap and all... but they damaged me and then tried to cover it up. So can I grievance for the wages I am losing because I will not be working until I am 70 (the age I felt I would retire)?

Link to post
Share on other sites

No, you would need to prove an industrial injury for that. So far they have asked for a clean bill from the doctor. You may well still get that!

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

Link to post
Share on other sites

you can't prove that without claiming for industrial injury which is, as I have state, near impossible for mental health claims but you can give it a go if you want

 

the grievance is to allow them to bypass that process and give you a cash sum if they so prefer, tstaing it is about lost wages, not anything else. It probably won't work but it'll only take an hour or so to write it so why not try?

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...