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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi , I have only just found this site ,hoping someone here can help or advise me .

 

My Husband and I were in receipt of benefits IS SDA DLA and CA along with Housing and Council Tax benefit . I was advised by lady in social security that I could work for 16 hours a week without it affecting our benefits , because my husbands illness was terminal going out to work for a few hours was a break for me ( even though I took a job in a nursing home as a carer ), this is what I did . I worked 2 days a week from 2002-2003 my wage after tax and insurance contributions was roughly £70 .

 

In 2003 I stopped working when my husband became so ill I had to care for him full time Then in 2004 after receiving a letter from the DHSS stating that they wanted to speak to me about working while claiming . I attended an interview where I admitted that Yes I had worked over that period ,but I had only taken the job after speaking to staff at the local DSS office who advised me that I could do this without it affecting our benefits .

 

I was told that I was liable to pay back all of the benefits we had received over the period I had worked this totalled almost £16,000 .

 

10 years on and I am still paying back all of these benefit overpayments admittedly at reduced rates because of hardship but its still a struggle .

 

My question is should I still have to pay back Housing and CT benefits when I was only earning £70 a week ? Surely I would have received some help from these benefit sections .

 

My husbands illness is in its final stages and I am in poor health myself , my worry is when he dies I'll end up in prison because I can't afford the repayments .

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I'm sorry, but there is a limited amount of time in which you can challenge an overpayment - 13 months from the initial decision. After this point there is nothing you can do apart from get the rate of repayment changed due to hardship.

 

 

If you had been misadvised, or the overpayment was incorrectly calculated, you could have challenged the overpayment and gone to tribunal if challenged within the time limit.

 

 

On a positive note, you won't go to prison for non payment of debt anymore.

We hang the petty thieves and appoint the great ones to public office ~ Aesop

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