Jump to content
We are now - The National Consumer Service ×


  • Tweets

    No tweets were found.

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Thanks
        • Like

Recommended Posts

Hello everyone please avoid kwik fit!

 

I took my XC Volvo 85k miles to do wheel tracking 6 weeks ago to kwik fit, left car there after 20 minutes have call back they need to change front tyres because they 225 instead 235 and i agreed to do it, paid nearly 400 pounds for 2 new tyres and 4 wheel tracking.

 

4 weeks later 1 of the tyre start loosing air so i stop in tire shop to check and guys told me i have to change front tyres and do tracking again i couldn't believe this, so went to another garage and same story, garage nb 3 same story it make me furious, went back to kwik fit and they told me i have to buy new tyres so they send back to michelin to check them, it was line then they over fill a cup.

 

I phoned to kwik fit, the guy answered was polite and told me Essex manager will contact me in next couple days to do investigation and solve problem. Gone week nobody contact me so i phoned them again and i cant believe nobody know about that no record been hold absolutely nothing and same story, thank you for calling, someone will contact you in 2/3 working days.

 

3 days later i wrote complain to kwik fit by email, now 2 days gone i been stopped by old bill, Essex police, very nice men he show me, my tyre cords its visible and i cant use my car no more, i showed them kwik fit bill, so go away no fine and no points and maybe good advise. They advise me to get recovery truck take my car to Volvo dealer get all sorted and ask them for report.

 

As you all know dealers i have to wait 4 days till Volvo have space to do all that + I have to hire car for 1 week + it will cost me again lots of money and question is do i will ever get it all back.

 

Please help if someone was have problem sorted with kwik fit?

Edited by Conniff
Link to post
Share on other sites

I have moved your post to a thread of it's own Renato and taken the liberty of correcting a few of your language errors.

 

Your thread is now called - Kwik fit wheel alignment and tyre Problem

Edited by Conniff
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...