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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Try contacting the Thames Water Trust Fund as he may be entitled to assistance depending on his circumstances, details of this and how to contact them are below:

 

In 2011, Thames Water changed the way in which it helps customers who are unable to pay their bills by introducing the new 'Thames Water Customer Assistance Fund'.

The Customer Assistance Fund will provide support for Thames Water customers facing hardship and experiencing difficulty in meeting their water charges.

 

Thames Water Trust Fund will continue to provide organisational grants to support money advice, debt counselling and financial literacy and in exceptional circumstances will consider help with other essential household bills or costs.

 

This change provides closer links between the billing team at Thames Water and ourselves; Auriga Services Limited, who will continue to administer both funds.

 

For more information about the Trust Fund or to apply to the Customer Assistance Fund you can contact us on

0845 456 6863. Alternatively go to www.thames-water.com to download an application form.

Registered Charity Number: 1126714

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  • 1 year later...

Arrears owed to Thames water £300. I wrote to Thames water offering what I can pay but no reply. I then set up a standing order to pay them what I can afford. Today a letter arrived from Robinson Way thanking me for my payment and telling me Thames water had sent my payment to Robinson Way as they now manage my account. They asked me to not pay direct to TW and to contact them and pay Robinson Way.

 

I don't intend to do this. Is there any reason why I can't just continue with my standing order to TW?. I realise it's dragged on a bit.

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Yep robbersway are powerless here

Ignore them

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 1 year later...

Hi all, I have never heard this term before, my friend next door brought me a bill of hers to look at, she has been fretting over it

 

for ages, however she has now had a statement and the amount that was owed is said to have been "referred to archives"...the

 

balance is now showing at 0.

 

I have and neither has she ever heard this term.

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Suspect the bill has been outstanding for quite awhile. It has therefore been removed from their live accounts and passed elsewhere within the company or outside debt collector. For some reason it trigerred a statement showing nil balance and referred to archives.

 

That would be my guess.

 

Suggest she deals with the companies customer services and tries to come to a payment arrangement over a period she needs to make it workable.

We could do with some help from you.

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whats the bill for?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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who UU?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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