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    • New thread started as you & LFI suggested.  It's best to have one ticket per thread, if not people get confused about which ticket they're giving advice for. Firstly, you have every right to be absolutely fuming at MFG.  You go twice and spend money - and what do you get?  A demand for £100!  Do the people who caused this mess resolve it?  No, they lie and mess you about.  No wonder you're so angry. However ... we're worried you’re leaving yourself open to accusations of theft (even though you made it clear the goods would be returned) and criminal damage.  If you take the initiative and approach the garage politely, (a) that covers yourself at least a bit regarding any possible criminal accusations, and (b) if the manager has a brain you two can easily sort everything out. I say if the manager has a brain.  They might try and play the hard case and stupidly put the blame on you.  Who knows. Anyway, how about sending this 1st class post on Monday?   Dear Manager, I am the person who temporarily took some non-perishable goods from the BP shop on Wednesday and left a letter. I have since calmed down and am writing this letter in a friendly, amicable way between adults without abuse or at all costs apportioning blame. What happened is that some time back I visited your premises at 3.15am to buy fuel.  I then revisited at 8.30pm the same day to use the shop. Afterwards I received an invoice from Euro Car Parks for £100 (discounted to £60 if paid within 14 days). What happened is that the ANPR cameras joined the two visits together and ECP issued the invoice for me staying an absurd 17 hours.  I mean you provide a good service but who would stay 17 hours! If you Google "double dipping" you will see that this is a continual problem in the private parking industry and the industry’s own Code of Practice highlights how steps should be taken to avoid issuing invoices in these cases. When I brought this to MFG's customer services' attention you refused to have the invoice cancelled.  I also visited you and again you were unhelpful. Please "take a step backwards" and put yourself in my position.  Say you visited a supermarket on a Saturday evening.  You also visited on a Sunday evening. Later you got a demand for £100 from a private parking company.  You politely asked the supermarket to intervene but they refused.  I think you would consider the matter unfair and you would be extremely angry with the appalling customer service. Anyone who has even a rough knowledge of the law knows that ECP are your agents, you called them in.  You are the organ grinder.  They are the monkey.  You can easily tell them to cancel this invoice. So i am writing to request an appointment with you in order firstly to return the goods which are yours and of course which I should never have taken.  I would like us to be able to speak in a friendly, adult manner. However, secondly I am not prepared to take all the blame for this matter.  I also request confirmation from you that you have had this unfair invoice cancelled. Yours,
    • well post it to youtube or facebook. so we can look at it.  
    • I've got it on my ring door bell footage I'm baffled! 
    • should have gotten your phone out and filmed them. dx  
    • its the OP's car PCN PARKING ON LOADING BAY NEXT TO DISABLED BAY - Local Authority Parking and Traffic Offences - National Consumer Service dx
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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ParkingEye ANPR PCN PAPLOC Now Claimform - New Directions Holdings, Lambourne Crescent, Llanishen, Cardiff, CF14 5GL ***Claim Discontinued***


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Yes, you should strongly object, but I see that the judge will decide whether to go ahead or not with a hearing on the papers ... on the day of the hearing on the papers.

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That's what I thought, thanks Dave. 

That seems ridiculously unfair that this could potentially be decided by my witness statement vs one written by a lawyer if the judge on the day decides so.

Also there's the whole other issue of them deliberately redacting crucial evidence. 

I'll have to start putting together a letter to the court, but I might need some help drafting this so I'll put something together and post it up here for review once I've done it.

Cheers

CD

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Yes get a letter in ASAP run it past the team first On The Papers is dodgy as they can tell loads of porkies.

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My thoughts exactly BN.  Seems ridiculously off-kilter that such a thing could even be considered fair in small claims court.

This is what I've got down so far;

Quote

 

In response to the letter from the court dated 19/02/2024, I am writing to the court as the defendant in this claim to register my objection in the strongest possible terms to the hearing being heard “on the papers”, and to request a normal hearing instead.

Since the claimant is a nationwide parking company with net assets of over £53,000,000 on their balance sheet as at the end of December 2022, it is therefore safe to assume that they will retain a team of qualified solicitors on their payroll to prepare court paperwork on their behalf.  Conversely, the defendant is a litigant-in-person with little legal knowledge.  Subsequently, the defendant contests that the case being heard on paper evidence only would put the defendant at a severe disadvantage.

The defendant also contests that the circumstances of this case are not at all straightforward and there are several points that the defendant wishes to contest at the hearing, such as inaccuracies in the claimant’s CPR 31:34 submissions and the potential intentional redaction of crucial evidence in the claimant’s contract with the tenant, also the claimant's lack of compliance with the Protection of Freedoms act 2012 to establish the defendant liable as the registered keeper of the vehicle in question, and their lack of adherance to local planning laws amongst others.

 

 

Hope that's along the right lines, obviously I don't want to give too much away at this stage but I want to let the judge know that this case isn't as simple as it may seem at first glance.

Thanks

CD

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20 minutes ago, Cardiff Devil said:

The defendant also contests that the circumstances

Contends

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The big problem here is that we are not talking about a letter to the court to be read now.

The letter will be read on the day of the hearing.

Such correspondence will be placed before the judge on the date and at the time listed for the hearing of the case

So in that case it does need to play all the cards and especially state that PE have lied to the court and redacted a document which if unredacted would show that they had no claim against CD.

 

We could do with some help from you.

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Evening,

Just to add here - essentially that means that the claim is being dealt with as "box work"

This is common practice for claims of mininmal value, that the court don't view as needing an in person hearing.

Box work means that the judge can decide such claims within 10-15m. It's actually quite common, and my local CC deals with some claims on paper even if N180 says no.

However, normally, depending on the court, you can send an email with the following at the top "PLEASE PLACE THIS EMAIL BEFORE THE COURT WITHOUT UNDUE DELAY" in which you can ask that the matter is listed for an oral hearing. I had this once for a PM case and they've listed it for an oral hearing for a few months later (which now falls next month).

This is different to the letter that you must send no less than 7 days before.

IMHO worth sending a present before court email to ask that it is listed in addition to the email. Also copy the PBC email to the court's listing email.

 

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This is an excellent idea by jk2054 and just what is needed to make the court reconsider now.

So make it clear that this mail is not the one requested to show the judge on the day of the hearing but rather you would like the court to reconsider now.

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Thanks Dave and JK.  

So I need to get an email off to the court ASAP?  This has been assigned to Cardiff County Court now so I'm guessing this will need to go them now rather than to the Northampton bulk processing centre?

Is there a template for this email I can use?  I just want to make sure I'm including all the right things.

Thanks

CD

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jk2054 seems to have experience with this.

There is no template, but if you post up a draft I'm sure jk2054 will have a look at it - as will we all.

We could do with some help from you.

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So this is what I've got so far;

PLEASE PLACE THIS EMAIL BEFORE THE COURT WITHOUT UNDUE DELAY 

Re: Case Number XXXX - ParkingEye Ltd (claimant) vs Cardiff Devil (defendant)

In response to the letter from the court dated 19/02/2024, I am writing to the court as the defendant in this claim to register my objection in the strongest possible terms to the hearing being heard “on the papers”, and to request a regular oral hearing instead.

Since the claimant is a nationwide parking company with net assets of over £53,000,000 on their balance sheet as at the end of December 2022, it is therefore safe to assume that they will retain a team of qualified solicitors on their payroll to prepare court paperwork on their behalf.  Conversely, the defendant is a litigant-in-person with little legal knowledge.  As a result, the defendant contends that the case being heard on paper evidence only would put the defendant at a severe disadvantage.

The defendant also contends that the circumstances of this case are not at all straightforward and there are several points that the defendant wishes to contest at the hearing, such as inaccuracies in the claimant’s CPR 31:34 submissions, the potential intentional redaction of crucial evidence in the claimant’s contract with the tenant, also the claimant's lack of compliance with the Protection of Freedoms act 2012 to establish the defendant liable as the registered keeper of the vehicle in question, and their lack of adherence to local planning laws amongst others.

 

Thanks

CD

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Looks good just see if any tweaks suggested.

 

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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I would just add a couple of lines to say you are writing to ask the court to reconsider now, not on the day of the hearing.

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Thanks as always Dave.

I'll leave it until the end of the week in case anyone has anything else they think should be included.   The email address I have found for Cardiff County Court is [email protected].  Does that sound like a sensible address to use or do I need to send it somewhere more specific?

Thanks

CD

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Providing you add what FTMDave stated, it seems fine and ready to send.

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We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING

Have we helped you ...?         Please Donate button to  The National Consumer Service  to help us to keep on helping you 

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Saw that, there was no specific "listings" email.  I tried phoning them earlier to find out but had to hang up after 30 minutes on hold.  I'm sending it to the enquiries address listed at the top and CC'ing it into [email protected] as this seems to be the closest thing they have.  Fingers crossed that'll be sufficient.

My sincere thanks to everyone who has helped with this so far.  I'll keep you posted.

Regards

CD

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I CC'd that one but I got a bounced back message.  Doesn't matter now though

I've had a response this morning though from the hearings team.  Stating that due to civil procedure rule 39.8 I need to copy in all parties on my objection.

I'm guessing I just need to write a short letter to ParkingEye advising them that I am objecting to the paper hearing, but in my letter to them I don't need to deep dive into the reasons why?  Or in the interest of transparency should I just forward my email in a letter to ParkingEye as it is, so they can't claim shenanigans later on?

Thanks

CD

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Just CC to  info@parkingeye.co.uk

PE discourage contact by e-mail but that address works and was used successfully by tutty1 last week.

Good to hear you got such a quick reply from the court.

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